Docebo

Lead Qualification & Sourcing: Qualified inbound leads and self-sourced commercial opportunities, generating 2 self-sourced leads within the first month in the role.
Demo Customization: Built and branded engaging demo platforms tailored to client needs, utilizing light CSS skills to enhance customization and visual appeal.
Deal Management: Managed the full sales cycle, including deal progression, mutual action plans, trial guides, and value engineering to address client-specific pain points.
Process Improvement: Identified and resolved communication gaps between tools and lead routing processes, collaborating with the marketing team to enhance lead efficiency.
Tool Expertise: Proficient in Qualified, Chili Piper, Rattle, LeanData, Demandbase, Outreach, and ZoomInfo, leveraging these tools for pipeline optimization and client engagement.
Chat Bot Management: Oversaw and optimized the Qualified chat bot on Docebo’s website to improve customer experience and lead capture.

- Presidents Club Winner 2023

Commercial Account Executive

Leveraging 3 years of experience at Docebo, I specialize in generating leads, building client relationships, and closing deals to drive our innovative learning solutions forward. My role involves understanding client needs, presenting tailored solutions, and ensuring customer satisfaction. Passionate about transforming learning experiences, I'm dedicated to helping organizations achieve their training goals with Docebo’s innovative AI-powered Learning platform. Ready to elevate your learning strategy? Let's connect!

Inside Sales Executive

Cover the entire enterprise learning lifecycle for customers, partners or employees with a single learning solution.

With Docebo, leading organizations create and deliver full online L&D and enablement programs, and measure the effectiveness and performance of their work with a suite of holistic productivity solutions that make it easy to tie learning strategy back to revenue outcomes

Enterprise Learning Consultant

As a Team Lead, I align with other Team Leads on BDR goals and activities with our Go-To-Market plans to ensure the company achieves growth targets. Closely with sales, marketing, sales enablement, and operation teams to maximize pipeline creation and report to my Sales Manager – Business Development.

- Help lead a high-performance sales team by executing targeted pipeline goals and exceeding those goals in the emerging business
- Resolve routine problems and act as first point of escalation for the team
- Monitor, review and coach calls and processes on a weekly basis to ensure that they are following best practices and procedures
- Perform BDR responsibilities as lead BDR
Help recruit, interview, onboard, train, lead BDRs, and grow the team
- Monitor and refine lead processes, continue to help optimize SFDC, Outreach, Zoominfo, Demandbase and other tools to improve BDRs productivity
- Assist in the development and creation of new sales and marketing ideas
- Provide recommendations and best practices for emerging online marketing opportunities and tactics that assist in achieving Docebo's organizational goals
- Become a business expert by communicating the value of the product to aid in collaborative business partnerships with my team
 -Drive customer focus by understanding and listening to the customer perspective as it relates to their learning and development initiatives and business decisions

Business Development Representative, Team Lead

Jacobs & Co Steakhouse

Lead Bartender

HYPCCCYCL

HYPCCCYCL is an invite-only, professional community where top B2B revenue leaders cross-train their GTM skills with VCs.

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Wheatsheaf 

Bar Manager

Helps organizations scale their learning culture | Learning Expert | Developing my SaaS superpowers



With over a decade of experience in the hospitality industry, I transitioned to SaaS sales during the pandemic and have been enjoying the ride ever since. I use my creativity to paint the picture of the experience that customers will have with Docebo's learning solution, not just the product itself. I also use my problem-solving skills to align with my team on goals and activities, monitor and coach calls and processes.

As a Learning Expert, I connect with organizations that are ready for a learning culture shift. I focus on understanding their current learning strategy, recognizing their learners' needs, and correlating the learning impact across the organization to business ROI. I have helped generate multiple qualified opportunities and pipeline growth for Docebo, thanks to my relationship-building and resilience skills. 

My core values for success are coachability, curiosity, organization, time management, long-term customer success, and dad jokes. I am always eager to learn new things, improve my skills, and collaborate with others. I also value having fun and being authentic in my work. 

When I am not working at Docebo or bartending at Jacobs & Co Steakhouse, you can find me at a concert or binge-watching a stellar TV series or movie.

Ashley Farina

Efficiency Trading and Investments

Investment Solutions Advisor

As a personal life coach, I assist my clients in building better relationships with themselves to achieve a sustainable happiness that assist in the process of personal growth, towards their highest potential.

Life Coach

Scotiabank

•	Executed testing cases required to check process flows for service request forms on service now every time there was a new version release. 

•	Trained in Cisco UCM to setup phone extension, translation patterns, RDPs and other services.

•	Worked on projects for Ecosystems where 100+ users needed to be converted into Skype soft phone. My part was to receive the task and understand all aspects of the request, analyze the data provided on spreadsheets, clean the data, provide the results to Project Managers and to establish deadlines agreements. 

•	Onboarded users on Workspace1 (Former AirWatch), setup new users on the console and created QR tokens for email and VPN services authentication and security surveillance.
	
•	Analyzed ticket volume reports to look for patterns that could show potential issues that were generating increase in the workload, brought them up to my manger and discussed possible solutions to action.

•	Trained end users and other support teams in troubleshooting common Skype wireless and telephony related issues, to increase the chances of first call resolution and avoiding ticket accumulation in the queue.

•	Worked on upgrading service now forms to make them less complicated for users and achieve a better end user experience.

•	Designed, proposed and executed a standard process to make the recycling of telephone lines much easier and faster in order to reduce time spent in the task.

SENIOR ASSOCIATE - END USER TECHNICAL SUPPORT FOR UCS 

•	On boarded full-time staff as well as contractors for multiple domains.

•	Worked with Active Directory to add access membership groups for folder and application access.

•	Received and handled escalations regarding large VPN and folder access issues, communicated to all parties involved to work towards a quick resolution.

•	Managed email intake for multiple support mailboxes, checking for high alert and outages that needed immediate attention and archived messages in different folders, also created auto reply templates for common inquires.

•	Dealt with contracting companies to support users whose contracts were getting extended to act proactively to prevent access expiration.

•	Setup user's mailbox profiles, group mailboxes and DLs on Exchange as well as the creation of system IDs using our Logical Access Management tool.

•	Worked in collaboration with the Security teams for audit purposes, checking the requested case samples and providing the necessary data to complete the task.

•	Wrote how to documents and quick guides to enrich our knowledge hub and help end users as well as other support teams.

GLOBAL ENTERPRISE ACCESS AND PROVISONING TECHNICAL ANALYST ll

•	Supported and provisioned Microsoft Lync across the bank

•	Participated and provided support during town halls, helping with the Lync part of these meetings

•	Used Active Directory on a regular basis to troubleshoot Lync related problems

•	Provided onsite support for Directors, VP and SVPS

•	Provided onsite trainings for projects where large groups were moved entirely towards soft phones technology

•	Participated in projects and pilots regarding new Lync features that would eventually become available for everyone

•	Escalated major issues to the Lync Infrastructure support team, keeping affected users and management informed until a root cause was established

•	Researched and taught myself new techniques on how to troubleshoot Lync Audio and Video problems

•	Became Skype SME within one year of having started my new role as a Tech Analyst ll

UNIFIED COMMUNICATIONS SOLUTIONS TECH ANALYST ll

•	Effectively managed bridge calls for Major Incidents

•	Sent communications to Management level staff to provide updates on Major Incidents and outages

•	Created training documents and information database for team use

•	Was assigned pager responsibilities on a rotational basis

•	Ability to work independently and problem solve with little oversight

•	Service Now point of contact for internal team support

•	Provided Service Now training to 3rd line teams

•	Documented work processes using MS Visio to improve Call Tree recording and flow

•	Experience with teams who pass information to in Scotia Online and AS400 systems that house debit cards

•	Daily user of our teams Confluence Board for collaboration and communication

•	Created a good work connection with Support teams in the Caribbean and South America

SYSTEMS SUPPORT ANALYST FOR CLIENT SERVICES

Compugen Inc

•	Provided outstanding technical support and service on mobile devices for senior members of the executive team including the CEO, CFO, and other senior VPs

•	Administered Mobile Device Management (MDM) to provide wireless administration for iOS, Android, and Blackberry devices

•	Mobile Device Management policy for remote management of handheld devices

•	Provided support on issues such as Citrix, desktops, laptops, network resource access, MS Office, and Windows

•	Create, change, and delete user accounts in Active Directory as per request

•	Administration of BES and RSA management console, configure and deploy mobile devices including Blackberry and Android

•	Complete special projects or tasks assigned by managers 

•	Implement patches, upgrades, repairs, modifications, and replacements of Active Directory and maintain Group Policy objects in AD.

Service Desk Analyst

I am a life coach and writter by heart, with over eight years of experience in information technology and a passion for sales. My mission is to assist my clients in building better relationships with themselves and others, and to achieve sustainable happiness and personal growth.

As a former technical support analyst, I developed a keen interest in data analysis, process improvement, and coaching. I leveraged these skills to execute testing cases, onboard users, manage email intake, and handle escalations. I also completed a user experience certificate from Udacity to enhance my ability to create solutions that meet the needs and preferences of my clients.

Currently, I am in the process of transitioning from my IT career to a new path in Sales. My aim is to offer solutions that tackle larger problems and provide value to individuals and organizations, helping them achieve their goals and aspirations. 

I am excited about this new chapter in my journey and look forward to making a positive impact on the lives of those around me.

taplio

The Battle

Ashley Farina

Rene Puentes

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