Ash Roy CPA MBA

I help 6-figure consultants attract better clients while working less | Consultant to Emmy-nominated TV producer | Host: Productive Insights Podcast | 📺 Watch my YouTube channel (click “Visit my website” above)

Are you a consultant or coach who’s great at what you do — but still finding it hard to attract high-quality clients consistently?

You’re not alone.

Most service-based professionals are stuck working LONG hours with very little reward — not because they lack expertise, but because they lack visibility and a scalable system to attract the right clients.

That’s where I can help.

I help consultants and coaches leverage content marketing (especially podcasting and YouTube) to build brand authority, attract dream clients, and grow sustainably — using a proven 9-step business growth system.

I don't believe in quick hacks or hustle first approaches. My approach is a generosity-first one which I learned from Seth Godin (more on this later) that positions you as a trusted expert over time — while freeing you from chasing leads.

🎙 I’ve interviewed thought leaders like Seth Godin, Victoria Labalme, and Rand Fishkin on the Productive Insights Podcast, where we discuss strategies like these in depth. (You can find my two episodes with Seth by searching “Seth Godin” at ProductiveInsights.com.)

📺 Watch my YouTube channel (click the “Visit my website” button at the top of this profile) for weekly, actionable insights on building a content-powered client acquisition engine.

Still unsure? Ask yourself:

❓What is it costing you to not have a clear strategy that attracts high-value clients consistently?

The data speaks for itself: ★ 48% of monthly podcast listeners follow brands on social
★ 30% hold advanced degrees
★ 16% earn $150K+ per year
★ Weekly listeners spend over 5 hours with podcast content
(Source: Salesforce.com)

You don’t need more hustle. You need the right system.

If you're ready to stop relying on word-of-mouth and start building a scalable client acquisition strategy, apply for an initial strategy session here:
👉 https://meetings.hubspot.com/ash-roy

Let’s make your expertise work for you — not the other way around.

Still not sure? 

DM me and I'll do my best to help. 

I aim to underpromise and overdeliver!

Founder | www.ProductiveInsights.com | Digital Strategist | Podcast Host | Speaker

After having received a few requests, I decided to launch my own membership site where I offer private coaching (amongst other things) designed to help business owners and/or professionals increase their authority and attract high-value clients. 

Key Achievements:

• Built a self-sustaining business with multiple product lines and a team that generates multiple six figures in revenue with limited oversight. 
• Spoke across various stages internationally and was invited to become a mentor at the Australian Marketing Institute in 2023. 
• Established a strong brand identity for Productive Insights and developed multi-channel marketing strategies, leading to a doubling of revenue for 3 consecutive years.
• Delivered 20X ROI to a legal practice within 20 months of launching their podcast.
• Delivered presentations on digital marketing at a leading online marketing conference attended by the world’s leading online marketers.
• Hosted a podcast on digital marketing and business strategy with over 220 episodes featuring some of the world’s leading minds including Seth Godin, Guy Kawasaki, Sonia Simone, and many others. The podcast was featured on iTunes New and Noteworthy and is the go-to source for several businesses worldwide.
• Negotiated partnerships with leading digital marketers including Hubspot and NP Digital.
• Established and led the Productive Insights membership community for 5 years with great results. Several of our members have continued since the inception of the membership program.

To find out how to join as a founding member and lock in your low monthly membership fee for the life of your membership, go to https://www.ProductiveInsights.com/membership

Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

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