Nutrition Specialist

Invaluable experience gained working as a self-employed PT that ignited the passion I now have for working with people and bringing out the best in them. 

Developed the skills to effectively communicate and respond to different client personalities and requirements.

Analysing both quantitative and qualitative data to increase quality of service and develop business growth.

Personal Trainer

Cambridge High School NZ

I developed tailored Strength & Conditioning programs that focused on enhanced
performance, and injury rehabilitation in competitive young athletes aged 14-18.

These S&C programs were for the top tier Football, Rowing, Netball, Rugby Union teams.
Throughout my time here, I developed a Well-Being Monitoring system to manage athletes
physical training load and the impacts on their physical and emotional health and wellbeing.

Strength And Conditioning Coach

Bailey Walters

IndiGo (InterGlobe Aviation Ltd)

*Airport Operations & Customer Service Specialist*

"As a customer service professional at Indigo, I excel in delivering exceptional support to passengers at the airport, ensuring seamless travel experiences. My responsibilities include:

- Managing front desk operations with efficiency and precision
- Assisting passengers with reservations, ticketing, and boarding passes
- Facilitating smooth documentation processes for international travelers
- Resolving complex issues with empathy, patience, and humility, even in high-pressure situations

With a strong focus on customer satisfaction, I thrive in a fast-paced airport environment, consistently delivering personalized solutions to passengers from diverse backgrounds. My expertise lies in remaining calm under pressure, empathizing with frustrated passengers, and providing tailored resolutions with a smile.

If you're looking for a dedicated and patient professional who understands the importance of customer satisfaction, let's connect!"

Officer - Airport Operations and Customer Service

Pocket FM

As a versatile Customer Success Executive at Pocket FM Pvt Ltd, I had the privilege of being part of a dynamic and fast-growing startup, contributing to the success of our customer engagement and support initiatives. My role spanned both voice and non-voice processes, encompassing a wide range of responsibilities.

Key Achievements :

- Customer Advocacy : My primary responsibility was to be the voice of our customers, addressing their concerns, resolving payment issues, and providing technical support. I took pride in ensuring that every customer interaction left them with a positive and satisfying experience.

- Multi-Channel Communication : I excelled in engaging with customers through both voice and non-voice, adapting to their preferred communication mode. Whether it was a troubleshooting call or a detailed email exchange, I provided top-notch assistance.

- Problem Solving :  quickly identifying and addressing issues, and coming up with effective solutions. This helped and increase satisfaction rates.

- Encouragement : My role extended beyond issue resolution; I actively encouraged customers to explore and engage with our platform, promoting our content. This contributed to higher customer retention and brand loyalty.

- Cross-Functional Collaboration : I worked closely with various teams, including product development and marketing, to relay customer feedback and insights. This collaboration led to product enhancements and feature improvements.

- Adaptability : Being part of a startup required adaptability and a proactive approach. I embraced change, continuously improved my skills, and played a pivotal role in shaping our customer support processes.

My time at Pocket FM Pvt Ltd was not just a job ; it was a fulfilling experience where I learned the importance of customer-centricity, problem-solving, and effective communication. I'm proud to have been part of a team that prioritized customer success in an evolving and competitive landscape.

Customer Success Executive - Non voice process

Bajaj Finserv

During my tenure as a Telesales Executive at Bajaj Finserv, my primary role revolved around selling personal loans to existing Bajaj Finserv customers, ensuring they received tailored financial solutions. Key responsibilities included:

- Client Engagement : Actively engaging with existing Bajaj Finserv customers to understand their financial needs and offering personalized personal loan solutions.

- Product Knowledge : Gaining an in-depth understanding of Bajaj Finserv's personal loan products to effectively communicate their benefits and features to potential clients.

- Customer Consultation : Conducting detailed consultations with clients, listening to their financial aspirations, and recommending loan products that addressed their unique requirements.

- Relationship Building : Establishing strong customer relationships based on trust and credibility, ensuring a high level of customer satisfaction.

- Sales and Target Achievement : Meeting sales targets and goals by guiding clients through the loan application process and ensuring their confidence in their decision.

- Compliance and Documentation : Ensuring strict adherence to regulatory and organizational compliance standards, handling documentation meticulously for expedited loan approvals.

- Follow-Up and Post-Sales Support : Providing ongoing support, addressing client inquiries or concerns during the loan tenure.

In summary, my role at Bajaj Finserv as a Telesales Executive focused on enhancing the financial well-being of existing clients through personalized personal loan solutions. This experience emphasized the importance of relationship-building, product knowledge, and a consultative sales approach in the financial services industry.

Telesales Executive

Essel Infraprojects Ltd.

I began my career at Essel Infra Projects Pvt. Ltd. as a Toll Collector, a role with core responsibilities centered around efficient toll collection.

Key Responsibilities :

- Toll Collection : My primary duty was to collect toll fees from drivers, ensuring a seamless and accurate transaction process.

- Customer Service : I prioritized delivering exceptional customer service, maintaining professionalism and courtesy in my interactions with drivers.

- Payment Handling : I managed cash transactions meticulously, maintaining records and following financial protocols.

- Conflict Resolution : I utilized effective communication and conflict resolution skills to address driver concerns and disputes amicably.

- Documentation : Accurate record-keeping was essential for transparency and accountability in toll collection.

- Security : I upheld stringent security protocols to safeguard cash and maintain a secure toll booth environment.

- Team Collaboration : Effective teamwork with fellow toll collectors and team members ensured efficient toll collection and customer service.

- Shift Management : I managed shifts responsibly to ensure adequate staffing at toll booths, emphasizing punctuality and reliability.

- Compliance : Adherence to company and regulatory policies was a priority, ensuring toll collection complied with legal requirements.

In summary, my role as a Toll Collector at Essel Infra Projects Pvt. Ltd. provided a solid foundation for my career. It underscored the importance of financial accuracy, customer service, and effective communication. This experience instilled in me a strong work ethic, professionalism, and a commitment to delivering exceptional service in every interaction. It was a vital step in my career journey, where I learned the significance of responsibility and integrity in a professional role.

Toll Collector

Customer support executive - non voice process | Content editor and modrator At pocketFm Pvt Ltd.

Goal-oriented, and enthusiastic to deal with every challenging situation.

Digging into client problems and solving them with modern technology is my thing. I manage, scale, and optimize projects that matter. In order to achieve this, I focus on key results, take care of every detail, and quickly adapt to new insights.

I've enjoyed many positions throughout my career in business development, product management, product marketing, and solution consulting. I'm enthusiastic about growing and gaining new skills on my journey, also highly value learning from others, genuine connections, and hearing about other people's passions and how I can possibly help.


About my current role - Airport Operations & Customer Service Specialist

"As a customer service professional at Indigo, I excel in delivering exceptional support to passengers at the airport, ensuring seamless travel experiences. My responsibilities include:

- Managing front desk operations with efficiency and precision
- Assisting passengers with reservations, ticketing, and boarding passes
- Facilitating smooth documentation processes for international travelers
- Resolving complex issues with empathy, patience, and humility, even in high-pressure situations

With a strong focus on customer satisfaction, I thrive in a fast-paced airport environment, consistently delivering personalized solutions to passengers from diverse backgrounds. My expertise lies in remaining calm under pressure, empathizing with frustrated passengers, and providing tailored resolutions with a smile.

If you're looking for a dedicated and patient professional who understands the importance of customer satisfaction, let's connect!"


Warm Regards
Mahesh ☺️

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The Battle

Bailey Walters

MAHESH DATLECHA

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