As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Benjamin Taylor

IKEA

At Inter IKEA systems retail concept operations. I'm the UX brand copywriter. And as of April 2024, I'm the conversational designer for Retail Concept Operations' new AI platform . (Yay!)

Staff UX writer + Conversational AI product designer

Campaign leadership for the public affairs and advocacy team in Group Communications overseeing the conception, gestation and deployment of social impact campaigns.

Public Affairs campaign leadership (sabbatical - short term contract)

Product owner: newsletter and communications platform. 

Senior Creative Producer - I also work as a creative producer of operational content assets.

Product Owner 

Highlights and proudest achievements (stated in a humble way, of course):

- Creation, gestation, implementation and iteration of IKEA’s very first chatbot #conversationaldesign

- Creation, gestation, implementation and iteration of the IKEA digital tone of voice for Skapa, our design system. #designsystem #designops

- Facilitating inclusive language and accessible content design workshops. #ed&I #inclusivedesign 

- Creation of a conversational design framework for the intersection of mental health and chatbot interactions

Senior/lead design system and conversational product designer

Hyper Island

Visiting Lecturer

Some of the projects I’ve been working on since landing here: UX writing for IKEA Store app, UX research & test design for IKEA web, e-commerce and digital, GDPR strategy for interface & user experience, analog to digital consultation, CX and service design.

Content and UX designer 

Knowit

UX Consultant, copywriter

Amy Ariya Johnsson Essayist & Educator

Hybrid service designer + service journalist

Freelance Hybrid service designer + writer

Museo Nacional de Arte

Created a bilingual Spanish/English finding aid for a collection of paper-based documents pertaining to the foundation and creation of the Bolivian National Museum of Art. (Museo Nacional de Arte). Processed, preserved and cataloged approximately 25% of said documents under the supervision of the museum's archivist and 2 curators. Keywords for this job are: cataloging, metadata, digital finding aid, digital preservation, project communication, intercultural information management, bilingual information management.
This project was funded by the Fulbright grant.

United States Embassy (Fulbright) digitization consultant (service designer)

Disney ABC Television Group

Keywords for skills utilized are: service design, information design, digital information, metadata, project communication, information architecture, digital archives, digital preservation, project-based management, New York City, news broadcasting.

Service design producer, Digital Archivist Eyewitness News

Amy Johansson Writes and Speaks

Freelanced in public affairs, copywriting and media training for various companies in the 5 boroughs of New York City.

Creative Copywriter

My work bio:

I started as a copywriter in Manhattan at the turn of the century (THIS century, as I’m not a vampire…yet). Got mommy-tracked when I had my first child and decided to go back for my masters degree in information and library science, and fastened on service and information design while I was studying there. 

Trust, advocacy for the user, connection and integrity are at the base of every interaction I design. Oh and a wink to the reader too. Mustn’t forget that. If my words make you feel seen, I’ve done my job right. 

I moved to Sweden in 2011. I’m also a very engaged and proud mom. I love the work life balance of the Swedish lifestyle. 

Conversational design is my ideal 4 way intersection of design thinking, product thinking, words and interaction. 

The TL;DR breakdown: 
Recruiters, thanks I'm flattered, but nah, I'm good for now. 

Whom I'd like to connect with: 
- Folks who are passionate about using design thinking for positive social impact

- Librarians, fiction writers, publishers, AI innovators, service designers, activists, facilitators, civic policy makers, teachers, social justice advocates, eccentric medievalists, Victorian literature enthusiasts, art historians, there are probably more but I'll get back to you on that, maybe.

taplio

The Battle

Benjamin Taylor

Amy Ariya J.

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