Conversation Design Institute

As Global Head of Sales at CDI, I lead the charge in expanding our reach and impact across the world. My role focuses on aligning innovative sales strategies with our mission to empower businesses at every stage of their conversational AI journey—whether they’re just starting out or scaling to new heights.

With a dual focus on training and consulting, I work to drive growth across CDI’s core offerings, including hands-on workshops, comprehensive audits, and strategic consulting. My goal is to ensure businesses are equipped with the knowledge, tools, and support they need to implement impactful, future-ready conversational AI solutions.

In this role, I’m passionate about building strong partnerships, guiding teams toward success, and contributing to CDI’s evolution as a global leader in conversational AI. Let’s connect and explore how we can shape the future of conversational AI together!

Global Head of Sales

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute teaches a human-centric workflow that has proven itself to organisations around the world. We work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Become a certified professional, join one of our online courses, or work with our experts.

Business Development Specialist

Scaled Sales 

Good business coaches are there to help you see the blind spots and serve as your compass to make sure you are heading in the right direction. A business coach serves as an important objective third party to regularly check in to make sure that you are on the most direct path to your ideal destination. Oftentimes, the biggest hurdle to success is that you don't know what you don't know. You can't Google your way out of a problem that you aren't sure how to articulate—or worse, how to anticipate.

One pro for hiring a business coach for yourself is that it allows you to get constructive criticism from someone that doesn’t necessarily know you. 

A business coach is more like a person you're accountable to. No matter what level of success you have attained, there is a tendency to stay in your own lane and not observe habits and patterns that have been successful for others. A strong business coach can help increase awareness of methods and keys to success that have worked for other people and may be analogous to your own situation. 

One of the best investments you can make is in yourself. If you find yourself struggling in your professional career, or desire to increase your sales or improve your business relationship, then a business coach is an invaluable asset. One of the major advantages of having a coach or mentor is that they help you navigate through challenges and meet personal goals with their insights.


Steve Jobs once said, "We hire smart people so they can tell us what to do." Where, if not coaching, could this apply to more? 

One of the biggest benefits of hiring a business coach is that they will help you stay on the right track. Building a business is tricky, especially if you're a startup. It's also very easy to get distracted by all the opportunities that come your way, but you can't possibly do it all. The key is setting the goals, developing the action plan on how to reach these goals and executing to make them happen.

Business Consultant

Yell 

Senior Sales Manager

Fingo - AMi

Digital Strategy Director

As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Benjamin Taylor

I’m lucky enough to get to hear the episodes coming out of the academy before anyone else. 

So much of this episode struck me that I was blown away. 

Hillary Black  clearly gets it and we are unbelievably proud to have her as part of the community.

Global Head of Sales | Driving Growth in Conversational AI | Training, Auditing & Consulting Leader

View company: Conversation Design Institute (CDI)

We’re still at the beginning of conversational AI’s potential.

While prompting and new tools may make it feel like we’re starting over, this time the context is different. The widespread attention around AI has raised the baseline understanding across companies, brands, and individuals.

Many still don’t fully understand what conversational AI or conversation design truly means—but the conversation has changed. Today, people come in more informed, more curious, and more ready to explore what’s actually possible.

Join Hillary Black , conversation designer at MAV in the new episode of unprompted. by CDI. 

Watch the full video here https://hubs.la/Q03YBjZB0

That shift opens the door to deeper, more meaningful progress.
#ConversationalAI #ConversationDes

ChatSphere

- Conversational marketing and commerce
- WhatsApp Performance Marketing
- WhatsApp API Implementation consulting
- Managed services
- Meta advertisment

Founder & CEO

360dialog (official WhatsApp Business API Provider)

- Responsible for EMEA Partner and Enterprise Revenues
- Managing a team of 3 Project Managers and 5 Account Managers
- Designing a growth strategy/program

Head of Sales and GTM EMEA

- Responsible for Global Partner Revenues
- Managing the Partner Sales Managers in the regions
- Defining a partner growth strategy/program
- Dealing with regional Meta teams to build partner growth tactics 
- Identifying new monetisation opportunities with partners
- Engaging with product teams to build and launch new partner products/features

Head of Partnerships

Infobip

Global Strategic Partnership Manager

My role implies driving SaaS commercial growth and monetization through business development, sales enablement and G2M design.

Chatbots, WhatsApp for business and cloud contact center solutions are my focus.

Product Success Manager

Oradian

- Setting up business operations from scratch
- Hires and onboarded a sales team of 2 presales and 4 account executives
- Drastically improved sales onboarding by designing and documenting a comprehensive program including live role play scenarios
- Formed strategic relationship with C-level executives from Rural Banks, MFIs and Savings and Loan companies in Ghana and Nigeria

Senior Business Development Manager - Market launcher

- Ownership over the full sales cycle (SDR to contract signing). 
- Worked with C-level KDMs from MFIs, Rural Banks and Savings/Thrift Banks in the Philippines and Myanmar. 
- Boosted Oradian’s brand by acting as a brand ambassador in major annual events (RBAP convention, MCPI conference, CTB convention) and participating in panel discussions with top executives in front of 460+ participants

Business Development Manager

Procter & Gamble

Fully managing “beauty” categories in Croatia’s biggest retailer (multimillion USD yearly business with 200+ SKUs), one rapidly growing retailer and 2 biggest e-retailers in Croatia, responsible for all executions, sales forecasting and target delivering. Active role in contract re-negotiations.

Responsible for field team (sales reps.) coordination and execution

Key Account Manager

KPMG Croatia

- Conducted IT audit for biggest commercial Banks and insurance companies in Croatia (3 in total).
- Analysed: Core Banking system, network/security systems, database administration/security and servers/DC.

The result of my work was an extensive auditing report and recommendation for the Board of the clients and the Central Bank.

Management Consulting Intern

- Led the deployment for a B2B e-commerce mobile platform for the Turkish market. Working in a multicultural environment and a complex organisational structure with multiple vendors. I delivered the project on time with excellence.

-Designed and implemented a tracking framework in Google Analytics to improve UX of mobile and web apps.

-Organised educations and workshops in the mobility area. Leading a team of 8 people and working closely with 4 external partners. 150+ attendees.

IT Solutions Summer Internsip

Combis d.o.o.

Developing and improving complex web MVC cloud  applications in Microsoft ASP.NET , HTML JQuery. Working with SQL databases.

Junior .NET programmer

"Those who say they can and those who say they can’t are usually both right."

👇🏼👇🏼👇🏼

I'm an international business development/sales leader with experience in B2B sales in Europe, SE Asia, Middle East and West Africa with a master in software engineering. 

SaaS | WhatsApp Marketing | AI | Chatbots | Sales | | Startups | Cloud

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Benjamin Taylor

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