Conversation Design Institute

As Global Head of Sales at CDI, I lead the charge in expanding our reach and impact across the world. My role focuses on aligning innovative sales strategies with our mission to empower businesses at every stage of their conversational AI journey—whether they’re just starting out or scaling to new heights.

With a dual focus on training and consulting, I work to drive growth across CDI’s core offerings, including hands-on workshops, comprehensive audits, and strategic consulting. My goal is to ensure businesses are equipped with the knowledge, tools, and support they need to implement impactful, future-ready conversational AI solutions.

In this role, I’m passionate about building strong partnerships, guiding teams toward success, and contributing to CDI’s evolution as a global leader in conversational AI. Let’s connect and explore how we can shape the future of conversational AI together!

Global Head of Sales

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute teaches a human-centric workflow that has proven itself to organisations around the world. We work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Become a certified professional, join one of our online courses, or work with our experts.

Business Development Specialist

Scaled Sales 

Good business coaches are there to help you see the blind spots and serve as your compass to make sure you are heading in the right direction. A business coach serves as an important objective third party to regularly check in to make sure that you are on the most direct path to your ideal destination. Oftentimes, the biggest hurdle to success is that you don't know what you don't know. You can't Google your way out of a problem that you aren't sure how to articulate—or worse, how to anticipate.

One pro for hiring a business coach for yourself is that it allows you to get constructive criticism from someone that doesn’t necessarily know you. 

A business coach is more like a person you're accountable to. No matter what level of success you have attained, there is a tendency to stay in your own lane and not observe habits and patterns that have been successful for others. A strong business coach can help increase awareness of methods and keys to success that have worked for other people and may be analogous to your own situation. 

One of the best investments you can make is in yourself. If you find yourself struggling in your professional career, or desire to increase your sales or improve your business relationship, then a business coach is an invaluable asset. One of the major advantages of having a coach or mentor is that they help you navigate through challenges and meet personal goals with their insights.


Steve Jobs once said, "We hire smart people so they can tell us what to do." Where, if not coaching, could this apply to more? 

One of the biggest benefits of hiring a business coach is that they will help you stay on the right track. Building a business is tricky, especially if you're a startup. It's also very easy to get distracted by all the opportunities that come your way, but you can't possibly do it all. The key is setting the goals, developing the action plan on how to reach these goals and executing to make them happen.

Business Consultant

Yell 

Senior Sales Manager

Fingo - AMi

Digital Strategy Director

As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Benjamin Taylor

At CDI we help you excel at conversational AI

Global Head of Operations

CDI Services

Head of Operations 

CDI Services designs, builds, and optimizes human-centric AI assistants. You can rely on us to develop your conversational AI Strategy or take care of your implementation needs. We operate globally and we are pioneers in driving real business value with conversational AI.

We are the strategy and delivery branch of Conversation Design Institute.

Project Manager

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute is leading in training and certification for conversation designers.  

As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Atabix Solutions

Project Manager 

SYSQA

SYSQA laat ICT-projecten van bedrijven slagen en maakt dat ICT-processen binnen bedrijven succesvol verlopen. Dat doen we door kwaliteitsmanagement toe te passen.

Requirements reviewer bij Sysqa B.V.
Het CIBG is een uitvoerende organisatie van het ministerie Volksgezondheid, Welzijn en Sport. Hun primaire taak is het verzamelen en verwerken-, alsmede het uitleveren van gegevens. Op deze manier voorziet het CIBG in de behoefte om gegevens op een betrouwbare manier vast te leggen en te kunnen raadplegen. Voor het CIBG heb ik requirements moeten reviewen in het door hen opgestelde PvE. 

Werkzaamheden:
•	Identificeren van bevindingen
•	Registreren van bevindingen
•	Kwaliteit requirements beoordelen op basis van documentatie
•	Kwaliteit requirements beoordelen op basis van inhoud

taplio

The Battle

Benjamin Taylor

Hans Hamann

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?