AB InBev

As a Senior Compliance Manager, I managed the end-to-end third-party risk lifecycle, from due diligence to remediation and continuous monitoring, by integrating risk assessment frameworks aligned with organizational governance standards. Collaborating with procurement category managers and the COE, I streamline risk management processes to mitigate supply chain risks such as price volatility and disruptions while enhancing compliance and operational efficiency.

I also lead supplier segmentation and validation, conducting Supplier Business Reviews with business leaders to ensure quality and performance standards. Leveraging Power BI and Tableau, I create executive-level dashboards and reports that provide data-driven insights, enabling senior leadership to make informed decisions. My proactive approach drives visibility, compliance, and resilience across procurement functions.

Senior Compliance Manager

As a Procurement Controller, I developed and executed sourcing strategies to achieve cost efficiency, quality, and timely delivery, leading key supplier initiatives and sourcing events to drive strategic value. I managed a team of procurement professionals, fostering a culture of excellence through coaching and development, and established best practices by implementing metrics, performance tools, and processes to enhance procurement operations.

I also designed and implemented a Center of Excellence (COE) with 18 professionals in the GCC region, streamlining contract lifecycle management across six zones, scaling new capabilities, and refining processes to boost operational efficiency.

Through cross-functional collaboration, I improved procurement transparency and accountability, automated processes, and integrated advanced tools to optimize efficiency. Additionally, I developed procurement dashboards providing real-time insights, and empowering leadership with data-driven decision-making.

Procurement Controller

Lam Research

As Buyer Lead at Lam Research, I optimized purchasing processes, negotiated favorable supplier agreements, and secured high-quality products at optimal costs. I streamlined procurement strategies, implemented global agreements, and identified operational efficiencies to enhance outcomes.
I managed procurement budgets, tracked savings, and provided senior management with data-driven insights to inform strategies. Additionally, I built strong vendor relationships to ensure compliance with performance standards and regulatory requirements, strengthening supply chain reliability.

Buyer Lead

Oracle India Pvt. Ltd

At Oracle, I was entrusted with optimizing the organization’s global sourcing and procurement operations, leading cross-functional teams to enhance efficiency and effectiveness. My role involved managing procurement coordination from end to end, working in partnership with internal teams and clients to ensure that every phase—from requirement alignment to service delivery—was executed to the highest standards. By embedding efficiency into the sourcing process, I contributed to enhanced service satisfaction and established Oracle’s procurement function as a key enabler of organizational success.

Lead Analyst (Assistant Manager)

Infosys BPM

As Supervisor in Procurement Operations, I played a crucial role in managing the foundational aspects of sourcing and procurement, focusing on fostering a culture of operational excellence and strategic alignment. This position allowed me to develop a deep understanding of procurement workflows and vendor management, ensuring that every transaction was handled with attention to cost-effectiveness and quality assurance. My commitment to excellence in procurement operations laid the groundwork for more advanced roles in procurement strategy and compliance, setting a standard for efficiency and collaboration.

Procurement Supervisor

As an Operations Leader with deep expertise in procurement strategy, compliance, and risk management, I excel at orchestrating large-scale sourcing initiatives that enhance efficiency, reduce risk, and drive impactful business value. My approach centers on leveraging data and industry-leading procurement frameworks to guide strategic decision-making, foster collaboration, and streamline processes that align seamlessly with organizational goals.

Why Me?
With a strong foundation in global procurement, I bring a comprehensive view to the management of supplier performance, compliance, and strategic sourcing. I specialize in designing procurement processes that not only meet quality and regulatory standards but also optimize costs and mitigate risks. My strategic mindset allows me to anticipate potential challenges and proactively implement solutions that support business continuity, financial health, and operational resilience.

My Specialty:
I am passionate about cultivating high-performance procurement teams and integrating cutting-edge technologies to enhance procurement visibility and control. From developing supplier risk assessment frameworks to implementing compliance policies, my work reflects a dedication to sustainable sourcing and resilience-building. My technical proficiency in ERP systems like SAP S/4 HANA and Oracle Peoplesoft, along with advanced tools such as Ariba, Celonis, and Power BI, supports a data-centric approach to optimizing procurement lifecycles.

Vision & Approach:
I view procurement not only as a function but as a strategic partner to the business. By fostering an environment that encourages innovation, agility, and continuous improvement, I aim to create procurement systems that drive long-term value. My leadership philosophy prioritizes adaptability, integrity, and collaboration, empowering teams to meet and exceed the evolving needs of today’s dynamic business landscape.

Biswajit Singh, PhD

Ops Planning Manager -BU Central 

Responsible for Two Verticals of Business (Order to Cash & Customer Service Management) for North American Business @ AB-Inbev

Senior Manager /Head -Order to Cash  & Customer Service Management  -North America 

Service Delivery Lead -Customer Service ,Order to Cash -Cash App -Logistics -North America

AB InBev India

Senior Manager - Non Alcoholic Beverages at AB InBev India

Anheuser-Busch InBev

Customer Service and Commercial Finance Tower Lead-NAZ,APAC,UK

Accenture

Customer Service Manager

Flipkart

1) Handled complete operations for Large category, delivering world class customer service.
2) Performance Management 
3) People Management 
4) Appraisal Management 
5) Process Improvement
6) Define KRA and ICP
7) Employee Engagement
8) Create reports to gauge business
9) Present business performance to management 
10) Recruitment
11) Retention of both internal and external customers 
12) Training and Employee grooming
13) Staffing and Leave management
14) Escalation Management

Assistant Manager Operations

Information & Technology Management

	Achieve the Targets set by the Management in terms of closure
	Responsible for full life-cycle recruitment which includes assisting Managers in sourcing candidates, pre-qualification, facilitating interview process, and final selection
	Meeting up Clients/Customers to understand their needs, provide a solution and bridge the gap between the Client and the Recruiters
	Handling escalations of Client/Customers and Candidates, providing them with resolutions within a stipulated time frame
	Handling complete operations of the US Team (Night shift)
	Budgeting and appraisal cycle 
	Retention of internal and external customers
	Ensuring the team achieves set targets
	Design KPI and Grids to deliver high productivity 
	Internal hiring 
	Handling end to end staffing and resourcing activities
	Allocating work, guiding and motivating the team
	Plan monthly and quarterly hiring
	Negotiate salaries with the final selected candidates
	Explaining and highlighting Benefits Program and payroll policies to the prospective candidates
	Responsible for building and maintaining a pipeline of qualified and approved candidates for all current and future requirements
	Providing weekly reports to the higher management on staffing status
	Imparting training and guidance to new recruiters
	Monitoring and follow-up till final selection 
	Enhancing company’s database of potential candidate.

IT Resource Manager

Hutchison 3G

	Responsible for delivering a “WOW” customer service.
	Handle Customer Escalations and make sure they have a resolution at the earliest
	Handling compensations and discounts 
	Ensuring that my team achieves the Quality and Productivity target.
	Control Attritions
	Coaching and mentoring the players.
	Preparing weekly & monthly reports for the team.
	Capacity planning & management 
	Providing feedback regarding scope, timing, cost deliverables and resources.
	Preparing training material and Imparting training.
	Perform Regular 1 on 1 session.
	Promote and maintain a positive attitude among team members and proactively resolve internal conflicts
	Auditing Calls to ensure quality parameters are fulfilled

taplio

The Battle

Biswajit Singh, PhD

Parag Moily

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