Thriverse

Thriverse is a Thriving Universe of organizational transformations, unique methodologies, great coaches and personalized technologies. 
We help ambitious teams and organizations discover and leverage their strengths and adopt habits that lead to success. The final destination of our journeys is a feeling of thriving at work and in life as general.
My role in this is designing and delivering programs that make these promises a reality.

Co-founder & Executive Coach

Simbioza Genesis, social enterprise

It all started back in 2010 with an idea by the Ypsilon Institute to connect the young and elder generation through computer workshops. Through the years this initiative grew in size and impact and therefore started its own social-enterprise roots in 2014, expanding also into other areas beside computer education. 
In the fall 2014 we have connected Slovenia in movement through a week of inter-generation sports workouts and we are continuing with this project in 2015. We also run an inter-generation center in Ljubljana, where the young and elderly can enjoy different activities together.

Co-founder

Foora

We are trying to create a world, where people drive safe, learning how to drive is enjoyable and transparent and all traffic participants feel relaxed.

Co-Founder

e2grow

Our platform and methodology transform the way coaches create thriving workplaces. They drive the adoption of strengths and growth mindset into everyday routines of organizations ranging from small teams to corporations. 

e2grow is focused on:
- improving how coaches work with coachees and achieve their growth faster than just with individual physical face to face session,
- how strengths champions in organizations streamline the work of internal coaches,
- significantly reducing (-80%) the workload associated with distribution of CliftonStrengths reports, preparation of individual coaching and group sessions materials, 
- improving adoption of the new strengths culture through pervasive transparency of strengths profiles across the organization,
- improving data privacy as we handle data according to the GDPR and ISO27001:2013 principles.

100kvadratov

At 100kvadratov we're on a mission to enable real estate agents to help us find our perfect home faster and easier. Through close collaboration with the best Slovenian real estate agencies we are developing a cloud application that enables them real time access to all their data anywhere, automates many of the less important daily tasks and focuses them on the client.

Xooltime Inc.

Xooltime is on a mission to make education efficient, fun and accessible to all. We're passionate about solving some of the most critical problems in education today, like the achievement gap and weak family engagement.
I was responsible for talking to teachers, parents and school workers, listening to them and learning what we can do to help them educate and inspire their students and then transfering these insights to the development team to make it a reality. 
During this time we became experts in using lean and agile principles to ensure our flexibility to changing circumstances and quick time to market for our products.

Chief Learning Officer

Visionect d.o.o.

I was responsible for the sales of a table-top ordering system for restaurants and bars, called Geoffrey in the local market and finding new partners abroad (Dubai, Germany, France, Austria). I have gotten to know how to sell complex technological solutions, as well as get a deep insight into the hospitality and POS system industries.

Key Account Manager

Faculty of Economics, UL

Guide students through their task of writting a business plan and teaching them about essentials of entrepreneurship, business models and business planing. 
I have learned a lot about public speaking, engaging the audience and about how to structure the content so that it is easily understandable and still interesting for students.

Junior Lecturer

Dr. Nemo d.o.o.

My responsibilities were:
- strategic planing together with the owner
- B2B sales in the field of industrial mechanical components
- public tenders applications 
- implementing lean and agile thinking

Main achievements:
Improved investment decision-making, employee motivation and optimized working process, through the use of lean and agile principles in everyday processes.

Executive Director

Zavod Ypsilon

Leading and motivating a team of 27 young people.
Financial management of the project, negotiations with sponsors, cost management.
Logistics of computer workshops at over 230 locations at the same time.
Communication with the advertising agency, which managed PR and promotion of the project.
We have had over 8000 people actively participate in the week long computer workshops between 17th and 21st October 2011.
You can find the final project report here: http://simbioza.eu/images/porocila2011/Simbioz@finalreport.pdf.

Simbioz@ project manager

We all need more THRIVING! At work. In life. 
With Thriverse, I'm on a mission to create more thriving, which we define as high performance + growth + well-being. 

Wonder what more thriving could mean for you and your team? Connect with me and drop me a message. 

My Clifton Strengths top 5 are: Futuristic, Input, Activator, Learner, Self-Assurance

Borut Jeglič

Kontaktni center #rdečka 

- Book
- Advisory 
- Training & support 
- Online Academy 
- Certifications for contact centers & employees

As a consulting agency, we provide services to clients in the form of consultancy, mentoring or coaching for sales teams, contact center teams, and customer support teams through tailor-made programs. Our focus is on creating a positive employee experience and delivering excellent customer service.

Telephone Sales Academy: a comprehensive program designed to enhance the sales skills of teams using the phone as a sales channel. Through this academy, we provide training, mentorship, and coaching to improve sales performance and customer interactions.

Customer Support Center Leadership Academy:  we have developed a specialized academy dedicated to developing leadership skills in managing customer support centers. This academy focuses on training managers and leaders to effectively lead their teams, ensuring a seamless customer experience.
We understand that each organization has unique requirements. Hence, we design customized programs that cater to the specific needs of sales teams, contact center teams, and customer support teams. These programs provide personalized guidance, mentorship, and coaching to enhance performance and deliver exceptional customer support.

Our goal is to create a supportive and positive work environment, where employees feel valued and empowered. By providing them with the necessary skills and knowledge, we aim to foster a culture of excellence in customer support, resulting in an outstanding user experience.

Managing Director

Kontaktni center

Contact center services (education, best pratices, blog). 
Purpose: delivering sinergy for Contact center industry in Slovenia and in the region 

Contact Centre Specialist and Empowering Voice of Contact Centers helping them deliver great customer experience

Author of First Slovenian book for Contact Center and Telephone marketing industry.

Owner

Triglav Insurance Company Ltd.

Head of Customer Support Center at Triglav Insurance Company Ltd.

-Leading up  Contact centers with up to 10 projects in CEE region and up to 70 agents on H2H projects (B2B & B2C) & Roadside assistance 
-	Contact centers organization – planning and forecasting 
-	Monitoring sales results
-	P&L simulations 
-	Monitoring costs & productivity 
-	Trainings for Contact centers stuff and supporting sales personal 
-	Coaching supervisors & mentors 
-	Leading agent’s recruitments / assessment centers 
-	Advising and support countries 
-	Optimization of procedures and process in Contact centers and synergies with other channels in company 
-	Developing strong and focused customer oriented sales teams in Contact centers

Head of Roadside assistance and direct sales contact center operations 

-Leading up 5 Contact centers with up to 10 projects in CEE region and up to 70 agents on H2H projects (B2B & B2C) 
-	Contact centers organization – planning and forecasting 
-	Monitoring sales results
-	P&L simulations 
-	Monitoring costs & productivity 
-	Trainings for Contact centers stuff and  supporting sales personal 
-	Coaching supervisors & mentors 
-	Leading agent’s recruitments / assessment centers   
-	Advising and support countries 
-	Optimization of procedures and process in Contact centers and synergies with other channels in company 
-	Developing strong and focused sales teams in Contact centers

Head of Direct Sales Contact Center

Iskratel d.o.o. Innbox Business Unit

-	Developing indirect and direct sales channels in EU and USA market
-	Strategy preparation 
-	Relationship management 
-	Negotiations – sales and costs forecasts and stimulations 
-	Preparation of market/ competition overviews 
-	Monitoring sales results – costs 
-	Travelling across the EU and USA to meet potential customers and distributors

Head of sales

Studio Moderna

-	Leading up 2 Studio moderna Contact centres  with  up to  20 projects in CEE region and up to 120 agents on B2B in B2C projects  
-	Contact centre organization – planning and forecasting 
-	Monitoring sales results
-	P&L simulations 
-	Monitoring costs & productivity 
-	Trainings  for Contact centres stuff and  supporting sales personal 
-	Coaching supervisors & mentors 
-	Leading agent’s recruitments / assessment centres   
-	Optimization of procedures and process in Contact centres and synergies with other channels in company

Contact Center Manager - Vodja centra za dialog s kupci

Radio Center

-	Strategy preparation 
-	Relationship management 
-	Negotiations – sales and costs forecasts and stimulations 
-	Preparation of market overviews 
-	Monitoring sales results – costs 
-	Writing ads
-	Supporting sales personal

Marketing

International direct sales and contact center manager with strong leadership background. Team work and organization skills.  Strong sense to develop efficient and effective contact center team to overachieve defined goals and KPI’s.  Great knowledge of contact center management across CEE. Author of First Slovenian book for Contact Center and Telephone marketing industry. 

taplio

The Battle

Borut Jeglič

Petra Knez Bahor

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