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Chief Executive Officer

ibüümerang

Marketer

The Coca-Cola Company

Assistant Manager

Botle Rapeane

Cintas

Spearhead the management of an exceptional customer portfolio of 1100 accounts, driving support for a team of 13 service representatives. Orchestrate the supervision and mentorship of 13 indirect reports, optimizing their performance and fostering a culture of excellence.
Highlights of accomplishments in this role include:
•	Drove key efforts in increasing customer retention rates and penetrating untapped markets, fueling organizational growth by 12%. 
•	Demonstrated outstanding performance among a highly competitive group of 27 individuals, ranking within the top six achievers.
•	Garnered the coveted Summit Achievement Award for consistently surpassing KPIs, achieving noteworthy customer acquisition, retention, and cross-sales performance by 71%.
•	Delivered exceptional outcomes by significantly reducing the lost business rate from 6% to a remarkable 4%, leading to the retention of $600K in annual revenue.
•	Cultivated strong relationships with clients, cementing the organization as their trusted partner and propelling business success resulting in consecutive Summit Achievement Awards.

Key Account Manager - Western Suburbs

Assumed the role of change management leader with full P&L accountability, driving growth initiatives. Oversaw a team of 6 Service Area Account Managers, Service Sales Supervisors, and Check-in Supervisors while indirectly managing 50 to 60 additional staff members. Spearheaded the recruitment of new leaders, undertaking staffing responsibilities and dedicating two hours per day to talent acquisition. Managed vendor relationships to streamline staffing processes and leveraged LinkedIn outreach to attract top talent.
Highlights of accomplishments in this role include:
•	Conducted daily performance meetings, fostering strong customer relations and cultivating a transformational mindset to enhance retention rates by 2%. 
•	Oversaw a dynamic portfolio, commanding an impressive $3.1M in annual sales and services.
•	Achieved an outstanding turnaround by hiring three high-performing teammates and revitalizing the engagement of eight previously disengaged colleagues.
•	Orchestrated the acquisition of high-value accounts through the application of consultative selling techniques, delivery of tailored customer solutions, and relentless pursuit of compelling business opportunities. 
•	Drove exceptional financial performance as the accountable leader for the full P&L management of a thriving $36M operation, attaining consistent double-digit earnings growth year after year. 
•	Unleashed the department's potential, resulting in a resounding triumph of securing over 120 coveted customer accounts, propelling annual revenue to an outstanding $884K from an array of products and services.

Operations Manager

Serve among top leadership professionals in the North Central Group to promote the recruiting of passionate leadership professionals, development and growth of current partners, and the enhancement of an outstanding service culture.

*Lead Strategy for Y-O-Y Analysis and Improvement of 20 Locations across the Midwest for the          North Central Group for Over Time Management and Financial Performance

*Lead Project with 5 Peer's to Co-Create Trainings and Presentations to Market and Group Level Management

Service Leadership Board Member for North Central Group

Executed the directive to "change the people" by sourcing and attracting top talent, resulting in a transformative shift from a disengaged and negative culture to a thriving and motivated workforce. Responded to a critical hiring need within the organization, addressing a total of 37 open positions across the group.
Highlights of accomplishments in this role include:
•	Revolutionized accountability standards for sales representatives, driving a culture of excellence and maximizing individual and team performance by 84%. 
•	Implemented streamlined processes, devised strategic plans, and facilitated regular weekly calls, leading to the timely attainment of full staffing within the organization within a significant nine-month timeframe.
•	Recognized for exceptional leadership by being selected to serve on the Partner Engagement Board and Staffing Board, contributing insights and expertise to the overall organizational strategy.
•	Nurtured talent within the organization, promoting two individuals from the team at the respective location, elevating their careers and further enhancing team dynamics.
•	Demonstrated commitment and dedication as the longest-serving board member within a group of 17 locations, actively participating in board activities outside of regular responsibilities.
•	Pioneered the establishment of foundational principles for conducting business, earning buy-in from stakeholders and cultivating a solid framework for organizational success.

Service Manager

Target

Undertook the formidable task of rebuilding a logistics team, followed by assuming responsibility for driving sales on the sales floor and overseeing the rollout of sales and grocery departments while nurturing and identifying emerging leaders. Managed a diverse team of 55 to 60 hourly team members and guided nine supervisors/leaders. Spearheaded a pivotal initiative as a pilot store, overcoming leadership challenges and achieving a monumental triumph by efficiently implementing a highly effective in-store fulfillment system.
Highlights of accomplishments in this role include:
•	Yielded best results by controlling daily sales operations, including merchandising, freight shipments, and vendor partnerships.
•	Oversaw the comprehensive retail business operations of a $16M store, strategically managing sales trends, inventory, guest shopping patterns, pricing, promotions, and specialty businesses.
•	Made a significant impact on the organization by revolutionizing operations and maximizing sales, solidifying the store's position as a leader in the industry.
•	Defined target markets, optimized planogram strategies, and streamlined purchase order processes to drive enhanced performance and revenue growth by 20%.
•	Took the lead as a director in the seamless transition process of introducing new grocery offerings, resulting in an impressive 114.3% sales comp improvement in both product and vendor categories.
•	Generated exceptional results with an average daily increase of 15% in overall sales, propelling the store to surpass sales targets and secure the launch of a Starbucks within the premises.

Executive Team Leader of Store Operations

The Fitness Grind, Inc

Transitioned from a partnership to the sole owner of the business just one week before the grand opening, taking on diverse responsibilities, such as operations, sales, marketing, outreach, vendor management, and serving as a versatile jack-of-all-trades. Managed independent contractors as part of the one-man show operation, overseeing all aspects of the business. Developed exceptional relationship management skills, recognizing the pivotal role of building and maintaining connections with individuals.
Highlights of accomplishments in this role include:
•	Demonstrated consistent excellence by generating over 125 prospecting appointments monthly, leveraging strong business-to-business and business-to-consumer relationships.
•	Played a pivotal role in attaining an excellent 40% year-over-year growth in product and service sales over three consecutive years.
•	Achieved an outstanding milestone by generating substantial revenue evolution, going from zero dollars to $100K in the first year and consistently repeating this impressive year-over-year performance.
•	Established and nurtured strong relationships with clients and members, fostering trust and loyalty within the community.

Business Manager - Owning Operator

XSport Fitness

Spearheaded a series of promotions, propelling the corporate fitness facility to achieve unprecedented levels of sales production in the highly competitive Midwest region. Exceeded department quotas through a relentless commitment to delivering exceptional customer satisfaction and cultivating enduring relationships with clients.
Highlights of accomplishments in this role include:
•	Garnered numerous illustrious "Director of the Month" Awards, an undeniable testament to the excellent combination of outstanding customer service and unparalleled sales production success.
•	Surpassed $100K annually in sales of services and merchandise, maintaining an exceptional personal sales record.
•	Orchestrated a phenomenal sales performance, generating an astounding $1.44M in revenue during the inaugural year of leadership, surpassing the gross revenue objective by an extraordinary 140%.

Sales Manager

As a growth-focused and insightful executive, I have 15+ years of significant experience in collaborating with senior management to define sales goals, objectives, and strategies.

Being a forward-thinking and impactful leader, I have administered day-to-day sales operations, including order processing, inventory management, and sales reporting. I am a strategic expert with a keen focus on identifying areas for process optimization and implementing initiatives to streamline sales workflows.

I have utilized my analytical mindset for monitoring sales team performance and analyzing sales data to identify trends, opportunities, and areas for improvement. I strive to provide value as a company resource and have achieved recognition and promotional opportunities. 

A few of my career highlights include:

•	Showcased exceptional performance within a fiercely competitive group of 27 individuals, attaining a position among the top six achievers.

•	Attained notable success by significantly reducing the lost business rate, decreasing it from 6% to an exceptional 4%. This achievement directly contributed to retaining $600K in annual revenue.

•	Delivered exceptional financial performance by assuming accountability as the leader responsible for managing the full profit and loss (P&L) of a flourishing $36M operation.

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The Battle

Botle Rapeane

Jeremy Jordan, MBA

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