Brooky Cyber

Cyber Security Specialist

ConnectaShop

As the CTO at ConnectaShop, I led the development of an innovative app designed to facilitate collaboration between established e-commerce brands on platforms like Shopify. My responsibilities encompassed overseeing all technical aspects, including app development, cybersecurity, and operational management. 

I ensured seamless interactions between collaborating brands by implementing robust solutions for inventory synchronization, order management, and payment processing, driving the technical vision and execution of the project.

Chief Technology Officer

Space Games Pty Ltd

As the Owner and CEO of Space Games, I led an innovative startup that aimed to demonstrate the potential of space technology by running Minecraft tournaments from a server placed in space. 

During my tenure, I successfully built a vibrant community of Minecraft enthusiasts, assembled a dedicated team, developed and launched a Minecraft server, and conducted a groundbreaking demo by launching the server into the sky on a model rocket while actively playing Minecraft. 

This unique project showcased my ability to blend technology, gaming, and space exploration in an unprecedented way.

Chief Executive Officer

YouHQ

As the founder and leader of YouHQ, I orchestrated a cohesive team of marketing, business, and customer service professionals to provide essential services across all my businesses. I developed and managed specialized teams to meet the unique requirements of each enterprise, ensuring seamless delivery of high-quality support and expertise. 

My role involved strategic oversight, team coordination, and the continuous alignment of our services with the evolving needs of ConnectaShop, Space Games, IDA Connect, and other ventures. This integrated approach enabled my businesses to achieve operational excellence and sustained growth.

CEO at YouHQ

IDA Connect

At IDA Connect, I spearheaded the creation and growth of an e-commerce integration app that revolutionised business operations for our clients. Serving as the developer, CTO, and business owner, I led a talented team in building the app from scratch, ultimately achieving a seven-figure business. After successfully scaling and positioning IDA Connect as an industry leader, I exited the business to pursue new, exciting opportunities in the tech sector.

Shiny Button Pty Ltd

IT Consultant turned eCommerce integrator. For the last 15 years I’ve been helping large companies like banks connect their systems so they don’t have to waste time on needless tasks. Over that time I am sure I have saved countless hours and frustration. One day someone asked if I could do that for their eCommerce business and I said sure, not realising that what we will do is massively reduce her admin time by connecting her systems together.

By connecting her sales channels, warehouse and wholesale systems to her ERP system, we are able to keep her stock levels up to date to reduce the number of oversells. We get the orders from the sales channels to the warehouse within minutes so they can be shipped faster. Keeping the order status up to date is helping keep customers happy as they know exactly whats happening with their order.
 
We are helping eCommerce businesses everywhere to un-complicate their IT systems and making manual processes like exporting and importing files between systems a thing of the past.

Principal Consultant

Key Strategic

Helping IT businesses develop with strategies for fast cash flow and long term growth. We help IT Firms grow by getting more customers and landing bigger projects more often.

TechBeach

Innovation will be the key driver for the next generation of business growth. We are helping companies to act fast with their challenges and opportunities through rapid prototype development. TechBeach lives to help deliver prototypes for innovation.

Sales Exec

Sydney Marketing HQ

By focusing our marketing efforts on the top 20% of customers, I have transformed revenue and ultimately accelerate profits for businesses using automated business systems from targeted lead generation and conversion systems to client nurturing, turning more clients into those ideal clients.

Using a mix of modern technology and proven strategies, I have been able to at least double my target companies revenue in as little as 90 days.

Senior Marketing Strategist

Hi there! Brad here from Brooky IT. I'm a seasoned IT solutions architect with over 30 years of experience. I'm an expert in keeping emails out of the spam box.

Here's a glimpse into what I bring to the table and what I can help you with :

My Expertise: 

🏢 Solution Architecture - Choosing the best technology solutions for the job, whether it's an all-in-one platform or a best-of-breed approach with seamless integration.

🚀 IT Management & Strategy - Getting technology to deliver on business objectives and support growth.

📱 App Development & Support - Designing, developing, and providing ongoing support for applications tailored to meet specific business needs.

🤖 Automation - Streamlining processes through automation to improve productivity and reduce manual effort.

🔒 Cyber Security - Implementing robust security measures to protect data and systems from cyber threats.

I've automated big projects like desktop replacements for companies such as PwC and Tip Top bakeries. I've also streamlined help systems for hospitals and even the Opera House here in Sydney.

As an entrepreneur myself, I've built and sold several businesses over the past decade. This hands-on experience gives me a unique understanding of what entrepreneurs need with their tech and how to do it all on a shoestring budget.

I specialize in helping businesses leverage their tech to reach their goals. Whether it's automating follow-ups to ensure nothing falls through the cracks, implementing robust password management for security, or speeding up websites to attract and convert more clients, I've got you covered.

Let's connect and explore how we can unlock the full potential of your tech together!

Brad Younger

ICT Consulting Australia

- Interacted daily with high-level clients, including executives, handling sensitive issues and ensuring excellent service delivery.
- Implemented secure data wipe processes using BLANCCO software and physical destruction techniques, ensuring compliance with data privacy regulations and safeguarding sensitive information across hundreds of decommissioned IT assets weekly.
- Configured, tested, and troubleshot hardware and software for desktops, laptops, monitors, and all-in-one systems, including both Apple and Windows products, ensuring optimal installation and functionality for users.
- Implemented a more efficient wiping and imaging system for Windows 11, reducing the process time from 45 minutes to just 15 minutes per machine.
- Facilitated the collection of outdated IT equipment, enhancing asset management and ensuring environmentally responsible disposal processes.
- Assisted in the implementation of an inventory management system, improving tracking and management of IT assets leveraging AI technologies.
- Developed and maintained comprehensive reporting systems for IT assets, jobs and incidents, providing key insights that facilitated decision-making and improved operational efficiency.
- Troubleshot and tested network equipment, including routers, switches, and access points, ensuring optimal performance and reliability.
- Provided IT consulting services, offering expert advice on technology solutions to enhance operational efficiency and align IT strategies with business objectives.

IT Support Specialist

Coles Group

Driver

Self Employed

- Provided phone and online support, significantly contributing to a 50% reduction in recurring issues, enhancing overall system stability and user satisfaction.
- Developed and implemented a user-friendly step-by-step troubleshooting process, improving customer understanding and reducing resolution time by 25%.
- Completed troubleshooting and repair work on hardware promptly, minimizing equipment downtime and ensuring continuous operation.
- Assembled computers and provided personalized advice about hardware specifications, contributing to a 10% improvement in overall system performance.
- Assisted customers with antimalware solutions and malware removals, contributing to a 25% reduction in security incidents.
- Conducted routine security assessments, identifying and mitigating potential risks to the organization’s IT infrastructure.
- Assisted in implementing IT security policies and procedures to protect sensitive data from unauthorized access.
- Configured network equipment, including routers and switches, to establish secure and efficient connectivity across the organization’s infrastructure.
- Successfully installed, configured, and maintained Wireless Access Points, optimizing network performance and ensuring uninterrupted connectivity for clients.
- Administered and supported Office 365 environments, managing user accounts, permissions, and troubleshooting application issues to ensure seamless collaboration and productivity for users.

Desktop Support Engineer

Global Network SRL

- Received and resolved help desk tickets for an average of 50 users per week, ensuring timely support and high levels of user satisfaction.
- Installed Trend Micro EDR solution to detect and report threats and incidents for customers, enhancing endpoint security and enabling threat management.
- Worked on creating and maintaining objects in Active Directory that mapped accurately to real business requirements.
- Contributed to the development of security awareness training programs for client staff, enhancing their understanding of cybersecurity best practices and promoting a culture of security.
- Ensured that software applications complied with GDPR regulations, safeguarding user data and promoting best practices in data protection.
- Worked on-site to resolve critical hardware problems, ensuring minimal downtime, and directly contributing to a 25% faster recovery time.
- Independently led and expanded the Ricoh multifunction printer maintenance business, ensuring consistent growth each trimester through strategic initiatives and effective business development.
- Deliver troubleshooting solutions to customer experiencing difficulties with the software, hardware and network connectivity.
- Managed and configured DHCP and DNS services, ensuring efficient IP address allocation and domain name resolution to maintain seamless network operations.

Services  &  Solutions S.r.l.

- Took 10 help ticket jobs daily assigned by IT supervisor and recorded ticket results for reporting and record-keeping.
- Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
- Assisted 40 users per week with implementing new software and network infrastructure.
- Deliver tailored troubleshooting solutions for software, hardware, and network connectivity challenges, including hands-on hardware troubleshooting and computer repair services.
- Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user need on an identified schedule.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted customers in malware removal, diagnosing infections, and implementing effective solutions to restore system security and functionality.

Help Desk Technician

SCUOLA VEGA - IT Training & Certification anywhere

• Mobile devices: installing and configuring laptops and mobile devices.
• Networking: types of networks and connections (TCP/IP, wifi, SOHO, etc.).
• Hardware: identifying, using, and connecting devices and hardware components.
• Virtualisation and cloud computing: comparing cloud concepts and setting up client-side
virtualisation.
• Hardware and network troubleshooting: solving issues with devices and networks.
• Operating systems: installing and configuring Windows OS, and understanding Mac OS,
Linux, and mobile OS.
• Security: identifying and protecting against vulnerabilities in both devices and networks.
• Software troubleshooting: resolving issues with applications on PC and mobile devices,
including security support.
• Operational procedures: best practices for safety, sustainability, communication, and
professionalism.

IT Technician course

As an experienced IT Support Engineer with over 5 years in the technology sector, I specialize in delivering high-quality technical support and solutions to enhance organizational efficiency. I have a proven track record of managing complex IT environments, providing support for both Windows and Apple systems, and troubleshooting hardware and software issues.

My key strengths include:

- Configuring and maintaining network equipment, including routers and switches, ensuring optimal connectivity.
- Implementing security measures and compliance protocols, such as GDPR, to protect sensitive data.
- Assisting in the development of security awareness training, empowering users to recognize and respond to cybersecurity threats.
- Utilizing tools like Trend Micro EDR to detect and mitigate potential security incidents.

I am passionate about leveraging my IT expertise to transition into a Cybersecurity Analyst role, where I can focus on safeguarding information systems and contributing to proactive security strategies. My goal is to continue expanding my knowledge in cybersecurity, with a commitment to ongoing professional development.

I thrive in collaborative environments and believe that strong communication and teamwork are essential to success in any IT initiative. I look forward to connecting with fellow professionals in the tech community!

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The Battle

Brad Younger

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