DeHamer Landscaping

Sales Manager

Realvesco Properties

Commercial Property Manager & Database Administrator

Soul City Church

Director of Operations

JumpForward

Account Executive

Liberty University

Compliance Coordinator & Database Administrator

Director of Operations Liberty University Track and Field

Riverside Runners

Sales Associate

Hi there! Thanks for stopping by!

Here is a little about me.

I have 15+ years of experience in higher education, tech, non-profit , real-estate, and Landscaping.

My Jam?

Tech: I really enjoy nerding out on new tech.

Sales: I love the chase and helping businesses win.

Operations: Streamlining systems and process is my superpower!

Outside of work: I love hanging with my wife and (4) kiddos, sunny days at the beach, following college football (Hook'em Horns), and teeing it up for a round of golf as much as I can.

Let's chat! I'm always down to connect.

Brandon Hoskins

The Port Authority of New York & New Jersey

Collaborated in the design and development of cohesive and innovative curriculum and training 
programs to fulfill client learning requirements.
Conducted thorough assessments of training needs related to the implementation of new equipment, 
procedures, and technology, ensuring the integration of best practices into learning methods.
Defined, created, and delivered training programs, including the preparation of lesson plans, 
development of instructor materials, and implementation of assessments tailored to meet business 
learning and development objectives.
Successfully transferred knowledge, as evidenced by positive survey results and supervisor 
observations.

Technical Training Instructor

NYC Health + Hospitals

Enhanced subject-matter expert materials by crafting engaging online courses utilizing effective instructional design techniques to facilitate learner engagement and retention.
Collaborated closely with team members, colleagues, and senior stakeholders to develop impactful blended learning solutions, ensuring exceptional end-user experiences.
Adapted and refined original learning content and assessments through simplification, content updates, and optimization of delivery components to ensure maximum accuracy and effectiveness.
Demonstrated exceptional relationship-building abilities, fostering strong collaborations with senior administrative managers and professional staff alike.

Instructional Designer

Benchmark Education Company

Acted as the departmental Learning Management System (LMS) Administrator, ensuring compliance of incoming training materials with SCORM standards for seamless integration into the LMS platform.
Managed all facets of training and development programs, including scheduling, attendance management, logistical planning, setup, and creation of materials.
Collaborated closely with internal stakeholders to evaluate needs and determine optimal processes, structures, technologies, and delivery formats aligned with their learning objectives.
Provided support for new products/programs and maintained the functionality and usability of existing programs to ensure successful operations.

Technical Trainer

Pearson

Formulated and adjusted overarching policies and protocols governing technology requests and procedures.
Served as a coach and facilitator, aligning with training program strategies and objectives to guide both individual learners and groups.
Conducted comprehensive one-on-one and group training sessions while delivering ongoing product and program assistance.
Generated essential documentation and training materials in diverse formats tailored to meet the needs of end-users.

Corporate Trainer

Placed newly enrolling K-12 virtual public school students in recommended courses. 
Engaged with 20+ families a day over the phone, e-mail, and chat to provide an empathetic ear to listen to their concerns and assist with getting their questions resolved.
Received high customer service scores and feedback from families I assisted.

Academic Placement Advisor

Real Estate Information Network Inc.

Spearheaded software upgrades, overseeing testing, training, and troubleshooting processes.
Delivered end-user training sessions through clear and concise oral and written communication techniques.
Managed software issue triage and troubleshooting procedures to ensure swift resolution.
Analyzed and documented departmental business processes, identifying areas for enhancement to streamline efficiency and boost productivity.

Facilitation & Technical Support Representative

Apple

Consistently ranked within the top 5% of the company and led my team in performance metrics.
Assisted 20+ customers daily over the phone with their technology questions and repair needs.
Helped new and veteran employees to foster a positive attitude toward organizational objectives.

At Home Advisor

Initiated and implemented new strategies resulting in a 30% expansion in customer service capacity.
Provided mentorship and training to over 50 new colleagues, facilitating their acclimation to new 
products and strategies.
Maintained a comprehensive understanding of business requirements and learner roles to tailor learning solutions effectively for stakeholders and end-users.
Presented training material using diverse methods such as role-playing, simulations, and team exercises to ensure comprehensive comprehension and engagement.

Instructor

Tesla Motors

Assisted in driving sales, mentoring Sales Advisors and Product Specialists, and promoting excellence in customer service via soft skills training. 
Was also responsible for employee on-boarding and various administrative tasks, such as employee scheduling for the Store Manager.

Assistant Store Manager

Initiated and implemented new strategies resulting in a 30% expansion in customer service capacity.
Provided mentorship and training to over 50 new colleagues, facilitating their acclimation to new 
products and strategies. 
Maintained a comprehensive understanding of business requirements and learner roles to tailor learning solutions effectively for stakeholders and end-users.
Presented training material using diverse methods such as role-playing, simulations, and team exercises to ensure comprehensive comprehension and engagement.

Formerly Hartman & Craven LLP (now a part of Smith, Gambrell & Russell, LLP)

Performed a variety of administrative and clerical tasks. 
Supported the Office Administrator with various projects and file maintenance. 
Assisted with duties at reception desk as necessary.

Administrative Assistant

For more than 10 years, I have been a facilitator and a technical training instructor who can help individuals and organizations achieve their goals through effective communication and collaboration. I have worked in various industries, such as technology, health care, educational technology, and real estate, and I have adapted to different situations and challenges with a positive and solution-oriented mindset.

My core competencies include learning technology, project management, customer service, and compliance. I have facilitated trainings on various software, such as Microsoft, SAP, Salesforce, and Talent LMS. I have supported the creation of engaging and effective online courses. I have also led and managed teams of trainers, ensuring the quality and consistency of content and delivery across different platforms and audiences. My passion is to create an inclusive and productive environment that empowers individuals and organizations to work together toward a common purpose. I am excited to continue this work and contribute to the success of individuals and organizations alike.

taplio

The Battle

Brandon Hoskins

Kami L.

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