Opental

Board Member responsável pelos Pilares de Tecnologia e Produto.

Board Member

- Support technically the creation of a community with 1,5k+ members.
- Set our Life Long Learning environment through technologies with low cost and high performance.
- Analyze members usage and platforms performance and generate insights data-driven to enhance service performance and members engagement.
- Automate processes with AI Tools and integration to reduce repetitive workload and costs.

Tech & Product Lead

ALMAH

I successfully managed a large-scale, global project for a global client that consolidated the company's international websites onto one unified platform.  This project involved:

- Centralizing Infrastructure and Content: We merged all website infrastructure (like servers) and content into a single location. This improved website performance and resulted in cost savings.
- Implementing Location-Based Personalization: We used geolocation technology to display tailored product information and content to website visitors based on their location. This improved the user experience and increased sales.
- Leading Cross-Functional and International Teams: I coordinated with various teams across multiple countries, ensuring effective communication and collaboration throughout the project lifecycle to achieve shared goals.

I also have led AI and automation implementation to improve business operations. Specifically:

- Developed an AI-Powered Customer Service Solution: I implemented an AI chatbot on WhatsApp to provide customers with instant support 24/7. This improved customer satisfaction and reduced the workload on our support team.
- Automated Internal Processes with AI Agents: I developed and deployed AI agents to automate various internal tasks, such as ticket creation on Taiga, daily reports over open tasks, business rule bot. This significantly improved our efficiency and reduced errors.

Senior Product Owner

Soul Brasil Esportes

As Tech & Product Lead at Soul Brasil Esportes, I spearheaded the complete refactoring of our website and core systems used by our athletes. This involved:
- Recreate the web app in Bubble to improve performance, scalability, and maintainability with low cost and fast implementation.
- Developing a new athlete performance tracking module to enhance user experience and provide valuable data insights.
- Collaborated closely with the marketing to use data-driven insights to leverage data-driven insights from the refactored platform, enabling more targeted campaigns and personalized athlete communication.

360dialog (official WhatsApp Business API Provider)

As a Data Analytics and Data Science professional, my expertise is central to driving business decision-making across various departments. My role involves transforming complex data into understandable, actionable insights that have directly contributed to the company's strategic goals.

Primary Responsibilities:

Data Analysis: Analyzing large, complex data sets, using various statistical analysis tools and techniques. My responsibility involves discovering patterns, trends, and correlations that can aid in decision-making.

Data Migration: Data migrations across various systems. I ensure the accurate and efficient transfer of data while maintaining data integrity.

Dashboard Creation: Creating clear and interactive dashboards that visually represent data to aid in business decision-making.

Query Handling: Retrieving and manipulating data as per the business requirements through SQL Queries.

Cross-Functional Collaboration: As the primary data contact for finance, growth, fraud, and customer-facing roles, I work closely with these departments to identify their data needs, providing them with accurate and actionable insights.

Data Science & Automation

As a Customer Success & Tech Support Team Lead - LATAM, I was responsible for shaping customer experience and supporting the team's development.

Primary Responsibilities:

Training & Development: Hiring, onboarding and training of new customer support agents, equipping them with the necessary skills and knowledge to solve various technical issues, from number submissions to API key configurations.

Complex Case Management: I served as the focal point for escalated complex cases, providing solutions that ensured customer satisfaction and reduced potential churn.

Process Creation/Update: I was responsible for refining our troubleshooting processes and updating our internal Confluence Page, driving efficiency in our response times and overall service quality.

Team Management & Performance Tracking: Manage activities of the team, ensuring optimum performance through monthly reports detailing team performance, identifying areas for improvement and implementing necessary changes.

Customer Success & Tech Support Team Lead - LATAM

Provide premium support to customers navigating our suite of services.

Primary Responsibilities:

Customer Interaction: Handling customers' inquiries, feedback, and concerns through our JIRA ticketing system putting their needs at the forefront of every interaction, ensuring they receive timely and accurate solutions to their issues. My role necessitates clear communication, empathy, and deep product knowledge.

Problem Resolution: Resolving a wide array of technical issues that includes helping customers with number submissions, number activation, number migration, setting up API keys, setting up Webhooks, etc, by utilizing my extensive understanding of our product suite and technical expertise, I help customers troubleshoot and fix their issues effectively and efficiently.

Technical Expertise: Proficiency with our APIs and understanding the full capabilities of the WhatsApp Business API providing a higher level of assistance, guide customers through more complex issues, and troubleshoot problems effectively through GCP log analysis (API Calls and callbacks).

Knowledge Sharing: As part of my role, I help customers understand our platform better. This includes providing guidelines, sharing best practices through constantly udpated documentation.

Tech Support Specialist - LATAM

Albato

As Head of Tech Support and Customer Success, I held a pivotal role in structuring the department, focusing on the implementation of streamlined processes and comprehensive documentation to enhance operational efficiency. My role required me to create strategic plans for client base growth, with the primary strategy being the conversion of our free clientele into paid customers.

In orchestrating this conversion, I was able to develop a strong rapport with our clients, understanding their needs and pain points and designing solutions that not only addressed their concerns but also added value to their experience with our organization.

Through the meticulous application of this strategy, we were successful in expanding our client base by a remarkable 50%. This growth is a testament to the effectiveness of the adopted strategic approach, as well as the strength of the customer support and success department that I was entrusted to lead and manage.

In this position, my responsibilities also included training and mentoring a highly skilled team, setting KPIs and evaluating performance against these targets, and continuously enhancing the quality of customer support through data-driven decision making. Our focus was always on ensuring customer satisfaction and loyalty, thereby driving long-term business growth.

Head of Tech Support & Customer Success - Brazil

LinkApi Solutions

Cultivated enduring customer relationships by providing proactive insights for optimal utilization of the platform, thereby enhancing customer satisfaction and loyalty.

Maintained comprehensive knowledge of the platform's operations and kept abreast of updates and changes through consistent communication with our developer team.

Monitored customer key performance indicators (KPIs), developed strategic action plans to achieve team goals, and implemented preventive measures to mitigate churn risks.

Conducted thorough investigations into each client's operations to better understand their unique needs and identify ways to assist them in effectively using our platform.

Established a regular customer communication and follow-up routine, ensuring timely responses and sustained engagement.

Streamlined existing processes and developed new ones as required, leading to improved efficiency and productivity in the department.

Customer Success & Integration Management

Influx

Oversaw and tracked the performance of a team responsible for handling live customer support tickets. Ensured exceptional response quality and effective solutions pertaining to product and technical support, product purchases, billing, subscription renewals/cancellations, refunds, and invoicing.

Led the team effectively, facilitated onboarding, and conducted training sessions for new agents to enhance their customer service skills and product knowledge.

Updated process guidelines and troubleshooting documents to maintain an up-to-date knowledge base for the team, leading to efficient issue resolution.

Provided multilingual customer support, showcasing proficiency in interacting with a diverse customer base and ensuring effective communication.

Client Team Leader (Tech Specialist)

AB Group (Spekter labs, Konker.io, Source University)

Provided top-tier customer service while operating and managing CRM, Chat, and Shipment systems. Ensured seamless integration and smooth operation of all three systems, optimizing overall functionality.

Furnished customers with accurate and timely information, effectively addressing their needs related to product purchases, product deliveries, billing, order cancellations, refunds, and invoice generation.

Responded swiftly to customer inquiries, offering live action solutions that underscored a commitment to customer satisfaction and experience.

Customer Service & Community Management

Uarte 360

General Management:

- Develop and maintaining website active and updated with brand new products;
- Manage suppliers, buying orders and delivery time;
- Manage E2E product cycle (Design and approval, pricing, production, quality test, and delivery);

Customer Success Leader:

- Train and lead agents to work in live e-commerce chat whilst delivering the highest quality customer service;
- Making sure all deadlines were being met;
- Managing billing, invoices, refunds, product devolution/exchange;
- Keep the KPI (Customer happiness and satisfaction) always above 90% and the lowest average time response possible;

Customer Success Leader & General Management

Freelance

Home Office
Translate books, sample text, technical text, user's guide, workflows, articles, websites, and software interface. 
Subtitles and audio transcriptions creation.

Independent Translator and Subtitler

CTO @ Opental | CPO | Open Talent | Nocode | Lowcode | MVP | Startup | Data | AI

Bringing together expertise in Technology, Product, Data, and AI, I help businesses turn challenges into practical and efficient solutions.

Focused on boosting productivity and streamlining processes, I leverage tech stacks that allow me to build solutions using fast-deployment technologies, automations, and integrations to drive efficiency and cost reduction.

As a Nexialist professional, I connect people, data, and technology to foster sustainable innovation and deliver real results.

Skills & Experience:

1. Managing Teams, Products, and Projects:

-Experience working with global squads and leading international projects.
-Product management and roadmap planning with a focus on fast delivery and business alignment.
-Driving initiatives focused on innovation, efficiency, and cost reduction.

2. Developing, Implementing, and Managing Technology:

-Building MVPs and solutions using fast-deployment tech stacks.
-Implementing smart automations and complex integrations to simplify business processes.

3. Data:

-Creating scripts for web scraping, automation, and data analysis.
-Hands-on experience with the most widely used libraries and frameworks for data and AI.
-Building and orchestrating data pipelines and integrating multiple data sources.

4. Artificial Intelligence and Autonomous Agents:

-Implementing custom AI solutions to optimize operations.
-Using tools like Flowise, LangChain, LangFlow, and RelevanceAI to create autonomous agents and tailored workflows for specific business needs.
-Training AI with proprietary data through techniques like RAG (Retrieval-Augmented Generation) and Fine-Tuning.

Bruno Cassiano

psiU

Startup com o objetivo de construir e aprimorar Governança de Responsabilidade e Impacto Social, através da gestão inteligente de práticas de bem estar corporativo.

Conselheiro Consultivo

InvestSmartXP

A InvestSmart tem como foco promover as melhores oportunidades de investimento, de acordo com o seu perfil. Para isso, conta com uma equipe de consultores experientes, que atendem todos os tipos de clientes, dos mais ousados aos mais conservadores.

Eleito pela XP Investimentos um dos melhores escritórios, com maior ênfase no atendimento ao cliente e na qualidade de seus serviços, a InvestSmart é formada por profissionais com mais de 10 anos de experiência no mercado financeiro. A empresa vem fazendo história: cresceu mais de 1.000% em apenas 8 anos, tem cerca de R$ 18 bilhões custodiados, mais de 105 mil clientes e mais de 1.000 consultores.

Pense em Investimentos, pense no InvestSmart.

Sócio-Gestor e Assessor de Investimentos

Board Club

Board Club is a Professional Relationship Club made up of Directors, C-Level Executives and Entrepreneurs with the purpose of bringing Corporate Governance to everyone through networking, exchange of knowledge and experiences, supporting companies in the implementation or conduct of their Boards, be they, Advisory or Management Boards and also their committees.

Member

Board Ventures

Board Ventures was born from the partnership created between Board Academy and FCJ (Latin America's largest venture builder network). Board Ventures was created to provide diverse opportunities to the best startups and connect them with the best companies. Our goal is to develop innovations that meet the most diverse business needs.

Partner / Investor

Tereos

Responsible for the Financial and Supply-Chain roles, with strategic focus on the company's turnaround. Team with more than 100 people, up to 11 direct, in areas of Controllership/FP&A, Information Management, Accounting, Tax Planning, Treasury, Legal, Information Technology, Scales (scales, Invoicing and Tax Receipt), S&OP/IBP, Logistics, Purchasing, Agricultural Business and Warehouse.
     - Change in the prioritization of investments, generating an increase in production (≈35%) and profitability.
     - Turnaround of the financial result from deficit to surplus, through:
     a) Pricing methodology change
     b) Review of daily cash management processes and extension of planning to 3 months
     c) Financial Cicle reduction.
     - Review of loan agreements, obtaining rate reduction and extension of terms
     - Development of risk, credit and derivatives policies, ensuring governance and risk management 
     - Review of budget processes, med-term planning (5 years) and creation of monthly forecast in partnership with the S&OP/IBP area, increasing business predictability
     - Creation of the Information Management area, democratizing information and streamlining decision-making
     - Digital Transformation Project, allowing the modernization of the company's management
     - Reduction of loading Leadtime by 30%, improving customer experience
     - Reduction of the inventory level in a joint project of the PPC (Production Planning and Control) and Warehouse areas, reducing the level of capital employed
     - Implementation of the S&OP/IBP area through cultural and process change
     - Development of an internal program that had a positive impact on engagement and “happiness at work” in Finance/Supply-Chain, based on 4 pillars: (i) Feedback culture, (ii) Lifelong learning culture, (iii) Process improvements (Kaizen), (iv) collaboration, with HR support, being used as a benchmark for the entire company. Obtaining the “Great Place to Work” certification

Finance and Supply Chain Executive Manager (Head of Finance and Supply Chain)

Responsible for the Finance role, with a strategic focus on the company's turnaround. Team with more than 30 people, 5 direct, in the areas of Controllership/FP&A, Accounting, Tax Planning, Treasury, Legal, Information Technology, Balance (scale, Billing and Tax Receipt) S&OP/IBP. 
     - Change in the prioritization of investments, generating an increase in production (≈35%) and profitability. 
     - Turnaround of the financial result from deficit to surplus, through: (i) actions related to pricing, (ii) review of processes in daily cash management and extension of planning to 3 months, (iii) reduction of the Financial Cycle. 
     - Revision of loan contracts, with rate reduction and lengthening of terms. 
     - Development of risk, credit and derivatives policies, ensuring governance and risk management. 
     - Review of budget processes, medium-term planning (5 years) and creation of monthly forecast in partnership with the S&OP/IBP area, increasing business predictability. 
     - Digital Transformation Project, allowing the modernization of the company's management. 
     - Implementation of the S&OP/IBP area through cultural and process change.

Finance Manager (Head of Finance)

Reporting to the Executive Manager of Financial Planning (FP&A) and Corporate Treasury, being responsible for managing 6 people, organizing and mobilizing processes
- Benchmark for quarterly reports (public company culture).
- Development and optimization of monthly reports, ensuring efficiency and work reduction.
- Review of budget processes (Budget and Forecast), improving the quality of information through intermediate approvals during the process (production flow, supply, capex, etc.)
- Implementation of a new mid-term planning process (5 years), bringing greater strategic focus and reducing the volume of activities throughout the company.

Financing Planing & Analysis Coordinator

ICEC Criatividade e Inovação na Construção

Analista Financeiro

Arantes Alimentos Ltda.

Report to cost coordinator, responsible for monthly closing activities, budget planning and revisions. 
     - Disbursement of BOND, company's debenture in the amount of USD150 million. 
     - Participation in the restructuring process due to the company's Judicial Recovery situation.

Cost Analyst

✔️Advisor | ✔️Sênior Finance and Supply-Chain Excutive | ✔️Controlling | ✔️FP&A | ✔️Treasury | ✔️Mentor | ✔️People Management | ✔️ Lifelong Learning | ✔️Governance | ✔️Digital Transformation

I am Leonardo Keuchguerian Pereira (I know, last name 🤭), married to a great woman😍, father of two 👨‍👩‍👧‍👧 beautiful girls (😍) and two dogs🐕🦮. 

With more than 15 years of experience👨🏼‍💼, I was an executive professional in Finance and Supply-Chain. Training in Administration, with 📗 MBA in Leadership and Innovation gives me a strategic view of business. By working in the agroindustrial sector👩🏻‍🌾👨🏻‍🌾, I understand the importance of building a sustainable future.
 
       My approach is based on trust🤝, a lasting partnership with clients. I value diversity and inclusion as drivers of success, effective communication skills, positive attitude and resilience in the face of challenges.
 
      Looking forward to embarking on a journey of growth and prosperity with you, as your investment advisor, my commitment is to be a reliable guide🗺, collaborating to achieve your personal and family goals👨‍👩‍👦‍👦. Together, we will explore new possibilities for a bright future🤩tion

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The Battle

Bruno Cassiano

Leonardo Keuchguerian Pereira

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