Qoos

Co-Founder

A to B Insight

Skinny Rhino Productions

Founder, Speaker, Advisor, & Researcher

Ecosystems

Global Head of Research, Advisory, and Communities

Gartner

Distinguished Vice President

Principal Executive Advisor

Managing Director, Advisory Services

Senior Director, Advisory Services

Associate Director, Research

Michigan State University

Assistant Professor of German and Applied Linguistics

Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives around the world. 

He is the Co-Founder of both A to B Insight, a B2B sales and marketing research, advisory, and training company, as well as Co-Founder of Qoos, providing B2B sellers micro-guidance and AI-guided coaching, seamlessly embedded within HubSpot CRM.

Brent's next book, The Framemaking Sale, is available Sept. 9, 2025.

Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry changing The Challenger Sale and The Challenger Customer.  He is also a frequent contributor to well-known business publications, including the Harvard Business Review, featuring his recent articles, “Sensemaking for Sales” and “Traditional B2B Sales and Marketing Are Becoming Obsolete.” 

Across the last 19 years, Brent has been privileged to work with some of the greatest thought leaders in B2B and B2C sales and marketing, building and leading exclusive communities of highly progressive commercial executives.  Known as a world-class facilitator and speaker, Brent has presented to tens of thousands of commercial leaders both in-person and virtually all over the world, ranging from executive leadership teams to large keynote audiences.  

Especially well known for his passion for “productive disruption,” Brent served as the “chief story teller” for CEB, now Gartner’s, sales, marketing, and customer service practices from 2003 to 2022.  Across that time, Brent’s research has focused most closely on the critical, boundary-spanning intersection of selling and buying, seeking to understand the rapidly changing nature of effective commercial collaboration.  Most recently, Brent and his colleagues at CEB, now Gartner, have introduced industry-leading concepts such as Buyer Enablement, Sense Making, and Customer Decision Confidence. 

A native of Omaha, Neb., Brent joined CEB, now Gartner, from the University of Michigan’s Ross School of Business where he received his MBA with distinction. Prior to that, he served on the faculty of Michigan State University as a Professor of German and Applied Linguistics. In addition to his MBA, Brent holds a B.A. with distinction in political science from the University of Michigan along with M.A.s in political science and German, and a Ph.D. in applied linguistics from the University of Texas. Brent resides in Leesburg, VA with his wife, two daughters, and rescue dog.

Brent Adamson

If we think back across the arc of B2B sales spanning the last 30 years (OK, if you're Todd Caponi, that's a short arc), we can trace four critical phases where we've sought to differentiate ourselves in dramatically different ways.

More than anything else, each phase was driven by a need to stand out and drive higher-margin returns.

~1999-2008:

Our products were getting commoditized and we're competing on price, so let's bundle those products into unique "solutions," specifically designed to address a broader set of customer needs. 

How do we stand out? By telling our customers that our 1+1+1 solution equals 4 in a unique and sufficiently differentiated way that we can demand outsized premiums and win bigger deals.

Wait.

~2005-20012:

Now our "solutions" are getting commoditized too, as we all pursue the exact same strategy to drive differentiation. 

How do we stand out now?

Wait.

~2009-2018
Here's a book that tells us, the best possible way to differentiate in this world (circa 2009) isn't what we sell, but how we sell.  We'll differentiate based on the actual insight we deliver as part of the sale itself. More broadly, let's be "thought leaders!" 

And Smartness Arms Race was on!

Wait.

~2020 - today
Now we're all saying really smart things, so "being smart" is commoditized as well.  And worse still, our customers are really overwhelmed and confused by all this information.

How do we stand out now?

Maybe by going back to the North Star that's been there all along. By being helpful. 

But what exactly does that mean?? It sounds good, to be sure, but "helpful" how, exactly??

In world where customers are overwhelmed, the best way to help isn't so much getting them thinking, but *organizing* their thinking.

That's Framemaking.

For a step-by-step walkthrough (and a cool graphic!) of the last 30 years of selling, marketing and differentiation, see Chapter 10.  

Looking for a Framemaking workshop? Let's help your team stand out rather than blend in, by helping customers through Framemaking.  

#framemakingsale #B2BSales #B2BMarketing

Researcher, author, presenter, and thinker with a passion for “productive disruption.”

One of the biggest challenges of conducting high-end research for a broad audience is that the language can get a bit too wonky for popular taste at times.

I can't tell you how many times colleagues have had to talk me out of long riffs on "schema theory" over the years for fears that everyone's eyes would simply glaze over.

But sometimes you have to run right at the problem, rather than run away.

And in The Framemaking Sale, Karl Schmidt and I run right at a similar sort of wonky term. A term few if any typically associate with B2B sales and marketing. And that term is "agency." 

Even more precisely, "customer agency." 

Does it sound a bit wonky at first?  Probably. 

Is it also critically important for maximizing the likelihood of a high-quality, low-regret deal? Undoubtedly.

So let's talk about it.  

#framemakingsale #B2Bselling #b2bmarketing

April Dunford. Arguably the world's leading expert on B2B positioning.

Writer, thinker, advisor, speaker, and change agent, April's two books, Obviously Awesome and Sales Pitch, belong on every B2B leader's bookshelf.

Her work is widely known and even more deeply valued.

So what do you do when April is a guest on your brand new podcast? 

Well, for Shari and me, the objective with Selling Isn't Everything is to find the world's leading experts in building human connection and then explore what they've learned through all their work as a means for making all of us better sellers and better people at the same time. We're looking to apply a completely new lens to the world of B2B sales--a lens tinted with our collective everyday humanity. 

To get there, you have to ask questions few others are likely to ask.

Because the answers are often incredibly illuminating and inevitably take the conversation down a path far less traveled.  

In this week's episode of Selling Isn't Everything, hear April travel this path and explore the boundaries of her own obviously awesome work. 

#SellingIsntEverything #Podcast #AprilDunford

Everyone has a podcast these days, it seems. Especially in B2B sales. 

And while they're all pretty good, they're all pretty similar.

So when Shari (AKA SaaSi Shari) Levitin approached me about starting a sales podcast a couple of years ago, I honestly wasn't very interested.  

"I just don't think we need another podcast on cold outreach, opportunity management, and sales tactics."

But Shari persisted, and we agreed, we'd only make a podcast if we could make it different.  Different angle, different guests, different focus, different vibe.

After two years of experimenting, what we came up with is "Selling Isn't Everything," a sales podcast not about selling.  A podcast designed to refocus the sales conversation on what matters most, the fact that--for now at least--the heart and soul of successful sales is human connection.

At the end of the day, Selling Isn't Everything is a podcast about human connection coated with a thin veneer of sales and selling--kind of like the candy shell of an M&M.

And it launches today with three really spectacular episodes, including the absolutely incredible Don Yaeger and Maria Boulden. We hope you enjoy their stories as much as we did.

Check it out, and let us know your thoughts!

LinkedIn Top Voice | Top 50 Sales Keynote Speaker | Reps Getting Ghosted After the Demo/Presentation? | We Train Sales Orgs to Build Urgency, Consensus & Trust to Close Faster — with AI + Heart | #BeMoreSellMore

View Shari (AKA SaaSi Shari) Levitin’s profile

T’S LAUNCH DAY! 🎉
 After two years of starting, stopping, refining, and building a true friendship, Brent Adamson  and I are officially dropping Episode One of our new podcast, #SellingIsn’tEverything.

And I can’t think of a better guest to kick us off than the formidable  Don Yaeger storyteller to the greats, culture whisperer, and author of 35 bestselling books.

In this clip, he shares a moment I cannot stop thinking about.

A very visible person sat down with him and told the truth about what their success really feels like. Not the magazine cover version. The lonely, heavy, complicated parts that never make it into the story.

❤️ That is the heart of Selling Isn’t Everything.

The first three episodes of Selling Isn’t Everything are live:
 • The Art of the Ask - Don Yaeger on Why Curiosity Beats Tactics
 • Better Humans Make Better Salespeople - Here's How
 • Think in Spreadsheets, Lead with Humanity: Maria Boulden on 40 Years of Sales Leadership

I hope these conversations help you feel seen in ways our industry does not always allow.

🎧 All three episodes are available now.
👇 Here is Don, in his own words, on what it means to be trusted with someone’s real story.


#sellingisnteverything #newpodcast #sales

Lead a high-powered team of  Advisor & Analyst experts who build and provide actionable guidance and advice to sales executives and their teams.

Vice President, Team Manager, CSO Strategy Expert Team 

I have moved within our practice to lead the global advisory team which consults with Heads of Customer Service and their leadership teams to understand and address their most pressing challenges and opportunities.

Our team of Advisors leverage Gartner's indispensable insights, advice and tools to help our clients in making smarter, more informed decisions on their most critical functional priorities.

Gartner’s Customer Service Practice has an unrivalled combination of expert-led, practitioner-sourced and data-driven research steering clients toward the right decisions on the issues that matter most.

Sitting on the Sales and Service Practice Management group, I support the business in executing our critical strategies to scale and grow the the Research and Advisory function within our practice.

Vice President, Team Manager, Advisory

I lead a global advisory team which consults with Heads of Sales and their leadership teams to understand and address their most pressing challenges and opportunities for growth. 

Our team of Advisors leverage Gartner's indispensable insights, advice and tools to help our clients in making smarter, more informed decisions on their most critical functional priorities.

Gartner’s Sales Practice has an unrivalled combination of expert-led, practitioner-sourced and data-driven research steering clients toward the right decisions on the issues that matter most.

Sitting on the Sales and Service Practice Management group, I support the business in executing our critical strategies to scale and grow the the Research and Advisory function within our practice.

Gartner brings an unrivalled combination of expert-led, practitioner-sourced and data-driven research to guide clients toward the right decisions on the issues that matter most. We’re trusted as an objective resource and critical partner by more than 12,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size.

My job at Gartner is to oversee the Advisory Services team for the Sales and Service Practice in EMEA. Our team of Advisors leverage Gartner's indispensable insights, advice and tools to help our clients in making smarter, more informed decisions on their most critical functional priorities. 

Gartner’s Sales & Service Practice has an unrivalled combination of expert-led, practitioner-sourced and data-driven research steering clients toward the right decisions on the issues that matter most.

I also support the Sales and Service Practice Leadership in executing our critical strategies to scale and grow the the Research and Advisory function within our practice.

Senior Director, Team Manager, Advisory Services 

Our team of Advisors leverage Gartner's indispensable insights, advice and tools to help our clients in making smarter, more informed decisions on their most critical functional priorities. 

Gartner’s Sales & Service Practice has an unrivalled combination of expert-led, practitioner-sourced and data-driven research steering clients toward the right decisions on the issues that matter most. I also support the Sales and Service Practice Leadership in executing our critical strategies to scale and grow the the Research and Advisory function within our practice.

Director, Team Manager - Advisory Services 

CEB, now Gartner

Senior member of the CEB Sales Leadership Council Advisory Services Team, responsible for the products growth and service delivery in the EMEA region. 
To achieve that there are a number of responsibilities I have: 
- Manage and develop the EMEA Advisory Service Team
- Provide advice, thought partnership grounded in quantitative analysis and demonstrated best practice to serve and grow a membership of sales, sales excellence, sales operations executives at more than 100 organisations. 
- Experience in building and delivering Executive and Front line Education sessions - both live and virtual 
- Experience in facilitating face to face and virtual workshops among senior leaders

Senior Executive Advisor, Advisory Services

I led CEB's Sales Leadership Council product in EMEA - specifically working with large multinational organisations. In this role, I was advising cross-industry Senior Sales Executive's & Sales organisations within EMEA on the insights derived from CEB Sales quantitative and best-practice research into critical decision areas including: driving sales rep productivity, optimising sales process, coaching and talent development, tool design and adoption, customer loyalty, key account management, indirect sales, telesales and customer service

Executive Advisor, Advisory Services

CEB enables superior business outcomes by delivering authoritative data and tools, best practice research, and peer insight to Senior Executive's from the Fortune 500 & FTSE 100. 

I work advising cross-industry Senior Sales Executive's & Sales organisations within EMEA on the insights derived from CEB Sales quantitative and best-practice research into critical decision areas including: driving sales rep productivity, optimizing sales process, coaching and talent development, tool design and adoption, customer loyalty, key account management, indirect sales, telesales and customer service.

Senior Specialist Advisor

Specialist Advisor

Associate within the Sales, Marketing and Communications practice of CEB

Responsible for supporting growth of our client base within the UK and Europe across a variety of functions including Sales, Marketing and Customer Service.

Senior Business Development Associate

Associate

My job at Gartner is to oversee the Advisory Services team for the Sales and Service Practice in EMEA. Our team of Advisors leverage Gartner's indispensable insights, advice and tools to help our clients in making smarter, more informed decisions on their most critical functional priorities. 

Gartner’s Sales & Service Practice has an unrivalled combination of expert-led, practitioner-sourced and data-driven research steering clients toward the right decisions on the issues that matter most.

I also support the Sales and Service Practice Leadership in executing our critical strategies to scale and grow the the Research and Advisory function within our practice.

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Brent Adamson

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The Battle

Brent Adamson

Liam Kelly

Followers

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Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Brent Adamson's LinkedIn Performance

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