VizyPay

Provide effective account management to 125 active payment processing merchants throughout IN and SD representing an accumulative $800K per month in translations

Serve as liaison between VizyPay and merchants

Build and manage merchant relationships, collect information and ensure that company offerings meet the individual needs of the merchants

Address merchant needs and concerns as quickly and effectively as possible to develop and maintain strong relationships

Present the value of VizyPay’s solutions relative to the competition and enroll new merchants

Facilitate all new applications/set-ups from beginning to end

Merchants include independently owned Automotive Dealers, Auto Mechanic Shops, Auto Detail Shops, Auto Body Shops, Auto Window Tinting Companies, Various Retail Stores and Restaurants

Outide Account Manager

Westkake Financial 

Managed territory that I grew from 24 independent dealers to 88 independent dealers through Rapid City, SD and surrounding areas

Presented Westlake’s, subprime finance products to all levels of management within independent dealerships

Through frequent onsite visits, developed and maintained existing dealer relations to ensure contract growth

Followed up on new leads and referrals resulting from field activity 
Assisted with the preparation of sales contracts by educating the dealer on what was needed for proper verification 

Captured business from dealers who were using competitors, such as CAC and UACC

Market Area Manager

DexYP

Called on small businesses throughout Rapid City, SD to market SEM and SEO services to help increase their customer presence

Provided account management to existing clients  

Grew territory to 150 small business accounts 

Called on diverse industries including Automotive, Retail, Restaurants, Construction, Manufacturing, Heating & Air and Plumbing

Outside Sales Consultant / Business Advisor / Account Manager

NextGear Capital

Managed 125 active independent dealers throughout parts of SD, ND, WY, NE and AK with cumulative $16M portfolio and individual floorplans ranging from $50K to $1M

Assisted dealers with their routine day to day business needs	

Built dealer relationships though frequent onsite visits  

Aided in the recovery of inventory to mitigate risk

Collections and delinquency management

Significantly exceeded receivable goals by aggressively growing market share throughout territory

Developed relationships with local auctions including Manheim and ADESA 

AWARDS: 
Silver Star Award (Aug 2016) (Top 10% in the US)
Employee of the Month (May 2016) 
Presidents Club (2016) (Cancun Trip)   
Power Driver Awards (May 2015)

Account Executive

Garage Doors of Indianapolis

Assisted business and residential customers with their everyday sales and service needs

Built relationships with customers to ensure customer satisfaction and future business

Conducted onsite field visits to prospects and customers

Customer Service / Outiside Sales

Connextions/FedEx

Assisted businesses and consumers with the everyday sales and customer service needs in regard to their shipments

Maintained good customer relations to ensure satisfaction 

Assisted customers with their billing and collection needs

Oversaw a 15-person customer service team

Sr. Account Executive / Supervisor 

SBC Ameritech 

Assisted business and consumers with phone directory services

Maintained customer satisfaction for optimum sales results

Aided upper management with their everyday duties to meet the needs of their business

Customer Service Representative

I am a very dedicated individual who strives every day to achieve my own personal goals, as well as company and customer goals.  Strong skills in Account Management and Business Development and adaptable to various products and services including Dealer Floorplanning, Subprime Auto Finance and Payment Processing. A Road Warrior who can successfully manage a large territory, while increasing market share, driving revenue growth and ensuring client satisfaction.

Brian G.

Implementation Specialist

- Collaborate with product owners, stakeholders, and developers to gather, analyze, and document business requirements for new requests.

- Act as a key participant in bridging business and development needs, ensuring alignment in an Agile environment.
- Assist in planning, building, testing, and implementing technology solutions company-wide.

- Create clear acceptance criteria for each User Story to guide development and testing efforts.

- Utilize Azure DevOps and JIRA for project management, ensuring timely delivery and effective tracking of User Stories, Bugs, and Tasks.

- Conduct Root Cause Analysis in collaboration with operations and developers to troubleshoot issues and identify long-term solutions.

- Review and file detailed bugs, tasks, and user stories to maintain project transparency and accountability.

Business System Consultant

- Collaborated closely with the Business System Consultant throughout the deployment process to ensure smooth implementation.

- Developed and documented processes and training guides, effectively onboarding the operations department on new releases.

- Assisted with User Acceptance Testing (UAT) and production testing to validate software functionality.
Created comprehensive testing templates and scenarios for both functional and non-functional testing.

- Supported business requirement gathering and conducted impact assessments for new initiatives.
Designed process macros to streamline handling of new requests and bug tracking for the Fintech department.

- Assisted with troubleshooting efforts, including attaching logs and clarifying reproduction steps in bug tickets.

- Managed a high-performing team of Senior Tech Specialists, fostering collaboration and ensuring quality service delivery.

POS Team Lead

- Worked closely with team leads on implementing process changes.
- Assisted with providing feedback on all software applications. 
- Helped keep team leads updated with file build versions on Point-of-sale devices.
- Delegate and monitor complex tasks to ensure resolution.
- Assisted team leads and our Fintech department with deployment of new releases. 
- Research, analyze, and implement payment solutions. 
- Troubleshoot and solve complex technical issues.
- Specialized in integrations and Point-of-sale Systems. 
- Maintain a successful relationship with Sales Directors, partners, and mutual clients.



VizyPay is revolutionizing the payments industry by offering a credit card processing model that focuses on powerful payment solutions, real human customer support, and simple merchant services. VizyPay exists to level the playing field for small to mid sized business to be able to accept credit cards and achieve greater success.

Based in West Des Moines, Iowa, VizyPay is a provider of payment technology solutions for businesses across the United States. We support retail and restaurant locations with physical terminals and POS integrations, online businesses with shopping cart capabilities, professional service businesses and on-the-go businesses with a mobile application. Beyond that, we make our pricing model simple, easy to understand and truly full disclosure at every level.  

We do things a little different and against the norm. 

* We're devoted to honesty and transparency. 
* Direct Wholesale pricing (Interchange) that the big guys get (think Target, Home Depot, etc)
* Flat Monthly Fee, and Fixed Margins (meaning you know what we make)
* No Long term contracts or leasing of terminals
* Nothing hidden in the fine print.
* No confusing credit card gibberish.
* Our only motivation is to find you the best solution based on your needs.
* We give small businesses the ability to offset up to 100% of their processing fees!

Simple Pricing. Simple Decisions.

Technical Support Specialist 

CO-OP Financial Services

- Assist clients (credit unions) with requests.
- Work with Project Coordinators and Implementation team with projects.
- Work with vendors on our clients behalf to make sure everything is functioning properly.
- Prioritize work, time, and escalations.
- Troubleshoot, initiate conference calls, and find resources.
- Support multiple software applications.
- Required to research and gather critical information for case resolution.
- Educate clients with new updates, processes, and procedures. 
- Educate clients on new software applications.
- Work with Client Business Executives, CEOs, and upper management to build strong relationships.
- Required to fulfill our clients needs and guide them in the right direction.

Client Care Specialist

Wells Fargo

- Assist customers in resolving fraudulent activity on accounts
- Required to use various software programs for claim resolution
- Began working with debit claims moved to credit claims processing
- Mentor new hires

Financial Crimes Speacialist Credit Card Claims

- Processed chargebacks on fraud and nonfraud claims
- Researched, analyzed, and decided course of action on transactions
- Experience working in an inbound call center environment

Financial Crimes Specialist - Debit Card Claims

Capital One

- Assisting customers with their credit card accounts
- Entrusted with safeguarding confidential client information

Experienced Financial Technology Professional with a demonstrated history of working in the financial services industry. Skilled in business developing, project managing, implementation, and client satisfaction.  Continuing to pursue passion as a Business Analyst professional.  Enjoys working with others to find, develop, and implement business solutions.

taplio

The Battle

Brian G.

BG Xaisongkham

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