Prestige AV & Creative Services

Prestige AV & Creative Services is a Cincinnati-based audio-visual rental, production, and creative service provider, producing experiences for live, virtual and hybrid events, corporate meetings, private parties, receptions, and fundraising events. 

I have been with Prestige in a sales management leadership role since 2013, when I was the sales manager. After four years, I was promoted to Director of Business Development in 2017 and then promoted to my current role less than a year later in 2018. In each role, I led a team of passionate sales and marketing professionals, ensuring they 

‣ Listen to the customer
‣ Put the customers’ needs first
‣ Create amazing customer experiences 

During this time, I:

‣ Successfully secured two major convention center contracts in new markets, valued at $10M.
‣ Efficiently led teams, raising contract renewals with venues from 50% to 90% in two years.
‣ Boosted revenue by $1M annually through the development of new markets.
‣ Improved company performance by launching a national marketing campaign.

Everything was great, but then COVID-19 happened. 

Business went from strong to scarce in a matter of weeks. As a result, layoffs occurred, and we were forced to change the way we looked at the event industry. 

Not knowing if things would ever go back to how it was, we reimagined what Prestige could become with a focus on virtual events, and planning for the eventual return of virtual and live events. 

It was a rough couple of quarters, but we came out on the other side. 

I am proud of my role as a guide in this evolution – a guide both for my company and for our clients. 

I helped Prestige find footing by reimagining the industry and how to approach it through amazing virtual and, eventually, hybrid events. With focus and determination, I was able to help Prestige regain its:

‣ Team members
‣ Customer Base
‣ Focus

Today, we are now stronger and more resilient than ever.

Let's connect >>  bmonahan at PrestigeAV dot com

Vice President of Sales and Business Development ► Event Producer  ► Live, Hybrid & Virtual Events

Director Of Business Development

I specialize in connecting meeting and event planners with the latest in AV technology to create memorable experiences.

I work with mid- to large-size associations, corporations and organizations to host first-class meetings, events, trade shows, conferences and conventions. 

And, with Prestige AV & Creative Services, meeting and event planners have a one-stop resource. We have a large inventory of the finest equipment. But what sets us apart is that we partner with our clients to determine what you really need to make your meeting or event successful.

To make it easy for you, Prestige does it all, including:

• AV planning and production
• Creative direction
• Project management
• In-house design, video and post-production
• Writing services
• Cost-effective budgeting

National Sales Manager

BRIAN MONAHAN

Owner & Founder ► Motivator & Inspirer ► Writer ► Speaker ► Connector

Are you living the life you dreamt about when you were younger, the life you want to live, the life of your dreams? 

If yes, congratulations, and keep at it! And if not, read on.

First, know you are not alone. Too many people feel stuck where they are and aren’t sure of the steps to take to get to a place they want to be. And that’s where I can help.

I’ve always had a passion for living an authentic life and helping others do the same. 

My 20+ years in the events industry have provided the opportunity to watch and absorb the words and perspectives of the thousands of speakers I helped support. 

Those presentations shaped my thinking, my actions, and my motivation. Each helped me realize that I don’t have time to live small, and that I have a drive to do more. I found the courage to act and unleash my passion, and now, I want to help others do the same. 

Through keynote speeches, articles and books, team training, and one-on-one sessions, I am building a foundation to help you live bigger. 

While your approach may look different than someone else’s, that’s OK because there is no one size fits all solution. One thing that rings true across the board, however, is that it’s not easy and can be scary. But the result is worth it. 

If you are ready to act, let’s talk. 

Let’s also talk if: 

‣ You are in the events industry and looking to do more with your life
‣ You are in any industry and want to take charge of your life
‣ You are looking for a keynote speaker on leadership 
 
Please feel free to reach out to me or email me at 
Brian at BrianMonahan dot me

Personal / Small Business Coach

ITA AudioVisual

Responsibilities included leading the company’s senior directors; purchasing; capital expenditures; recruiting staff; inventory management/control; preparing the company for major software upgrade. 

Created training platform for mentoring and training ITA’s regional managers and frontline employees across 30+ locations.

Assistant General Manager

Director of Business Development/Senior Project Manager – Director of Audio Visual Sales & Operations 

Responsibilities included: operations manager; account management; new business development; execution and planning AV for meetings and events for 10-5000 attendees; creating content for events; marketing support

Director of Business Development

United States Marine Corp

-Leader of Marines
-Oversaw Audio Visual Library for Recruit Training Base
-Manager Commanding Generals Board Room
-Managed Recruit Training Cable Broadcast Library and Scheduling
-Managed Repair and Maintenance Division

Audio Visual Specialist

545/730 🎤 #Eventprof by Day 📘 Book Writing Coach by Passion 🎸 Air Guitarist

Are you following your passion? Are you taking action every day to unleash it? Most people believe passion precedes action, but I believe it’s the other way around. To find your passion, you must act first, but sometimes taking the first step is difficult. 

I help those who want to take that first step. 

Being in the event industry for the past 20 years, I’ve had amazing access to authors, speakers and world dignitaries. True, my job is to ensure their presentations go off without a hitch, but it also provides the opportunity to watch and absorb every single one of those motivation speakers I helped support. 

Those presentations helped shape my thinking, my actions and my motivation. Each has helped me realize that I don’t have time to live small, and that I have a drive to do more. Each has helped me find the courage to take action, unleash my passion and I want to help others do the same. 

This revelation is nothing new, actually. I’ve always been interested in personal and professional development and have taken small steps to support that interest. In doing so, I have found my stage as an author of a book and as a speaker at numerous conferences. 

Now, as I continue to support my corporate clients with Prestige, I also work with those who are looking to find and embrace their stage. 

Do you have a calling to write a book, become a speaker or rise to the top of your profession? If so, let’s talk. 

I help my clients own their life and their brand through whatever stage they prefer to be on. 

After all, life is too short to not do what you feel you’ve been called to do. It may be scary to take those first steps, but it’s worth it to live an amazing life and you deserve it. 

However, I understand it may be daunting to take those first steps onto your stage alone. Let me be your guide by providing you with the motivation you need to act so your passions will follow. 

Please feel free to reach out to me here or email me at  
Brian at BrianMonahan Dot Me . 

I look forward to connecting.

Brian Monahan

Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

--------------

🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

taplio

The Battle

Brian Monahan

Emma Lo 🧩

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