surefoot.me

We are proud of the long-term partnerships we have with brands like Peak Design, Hydro Flask, Brooklinen, OXO, Made In Cookware and more.

We strive to create a culture where superior service is our primary sales strategy, clients and co-workers are friends and hard work is balanced with play.

Our core tenets:

- Partner with brands and companies we believe in, who give more than they take, whether that’s in the way of charitable giving, happiness or health.

- Win with integrity and put people over profit in a world that often forgets how to do those things.

- Refuse to waiver on doing what is best for our clients, even if it means less upside for us.

- Only do what we can do well, providing strategic AB testing and personalization services, and partnering with others when we veer outside the realm of our core competencies.

- Be happy. As they say, life is too short to be anything else.

If our philosophy resonates, please give me a shout at brian@surefoot.me

CEO & co-founder

CROmetrics

As employee #1, I helped grow the company to $3.5MM in annual recurring revenue and wore many hats, handling everything from client management to data analysis, QA and process implementation for clients like Facebook, 99designs, Trulia, General Assembly, Weight Watchers and more. 

As the company grew from two people to 25, I was promoted to Director of Operations, where I led various initiatives, including implementation of back-end systems and automation that facilitated internal efficiency and client success.

Director Of Operations

Test My Marketing

This was the second company I co-founded, which I spun out of a 3-day startup event, even winning a MSN influential new business contest. True story. I’m still surprised the domain name was available. 

We offered an affordable copywriting solution to help businesses craft crisp, actionable and compelling messages before publishing to their audiences. As co-founder, I led all internal operations and marketing and managed a community of freelance marketers.

Co-Founder

Rockbridge Seminary

Directed technology, online and traditional marketing, and finance.

Vice President of Operations

Director of Operations

Operations Manager

Watch Dog Time

This was my first foray into the world of business ownership, an online luxury watch repair business. If you had a broken Rolex, Tag Heuer or Breitling, I had a fix for it.

• directed all matters of finance, marketing, and daily operations 
• handled all customer service inquiries, ensuring timely responses (see what I did there?) 
• bootstrapped company and reached profitability and positive cash flow within 5 months of launch

President & Co-founder

Justice Jewelers

In this role, I found diamonds in the rough (literally and figuratively), as I was responsible for directing the buying team, small diamond buying and jewelry appraising. This is where I got my first taste of the World Wide Web (as it was referred to then), as I  managed our company websites and the Inventory Management System. 

• responsible for planned merchandise spend of $6MM annually
• directed outsourced marketing activities with ad agency
• designed and implemented a system to control purchasing budgets 
• designed and implemented a website for sale of slow moving inventory, which led to increased profitability and faster turn
• designed and implemented a purchasing process to increase inventory turn; turn exceeded industry average by 186%
• earned Graduate Gemology degree from the G.I.A.

Buying Team Manager/Marketing Coordinator/Merchandiser

Growing ecommerce businesses through CRO, UX research, and data analytics.

We're a conversion rate optimization agency for eCommerce brands looking to grow to the next level, but know they need to a better job converting traffic. 

We talk to your potential customers, find out why they're not buying, and fix those issues through a/b testing, personalization, and data-informed UX/UI design.

We help you grow by leveraging: 
-> Full-website conversion optimization
-> Landing page optimization
-> Personalization and segmentation
-> Conversion-focused web design
-> User experience research
-> Website analytics and reporting

We’ve worked with brands you know, like JensonUSA, Osprey, PENN Fishing, and The Shade Store. We’re also fired up about helping growing brands reach the next level. Some brands we've helped make this jump include Hydro Flask, Made In, Mizzen and Main, and Peak Design.

Brian Schmitt

The CRO industry is full of 25-year-olds teaching "masterclasses" after running 10 tests.

I've been doing this since 2001. And honestly, almost all of what I see from newer operators today is straight trash.

Can someone be good at CRO in two years? 

"Good" is a loose term. Can someone do it? For sure.

But if you're coming in fresh at 25 with no business experience, you're not going to be proficient.

You'll end up copycatting wins you see posted online with no strategic thought and zero customer empathy.

I've stepped in for clients after they left younger agencies. Their biggest complaint is always:

"Our tests would win, but we wouldn't see revenue translate."

When I examine their "winning" tests, I find they hit significance in 3-4 days when the sample size wasn't big enough, creating false positives everywhere.

We've found "losses" that were actually wins when re-run correctly and "wins" that were flat or actual losses.

Real experience teaches principles, not tactics.

CEO at Surefoot.me | Driving ecom growth w/ CRO, Analytics, UX Research, and Site Design

The most expensive mistake $10M+ ecommerce brands make:

They spend millions on traffic.
But 98% of those visitors leave without buying.

CRO is the lever they ignore.

Acquisition builds reach.
Optimization builds revenue.

Without CRO, your ad budget is a leaky bucket.

Recent wins from Surefoot clients:

 • Free Shipping Threshold → +$516K annual revenue
 • Centaur LP → +8.3% cart adds
 • Category Clarity in the Nav → +$149K annual lift

Different brands. 

Same pattern:
Disciplined experimentation beats design trends.

The most expensive phrase in eCommerce?

“We want to redesign the website.”

Full redesigns do not deliver the ROI you think it will, and it is almost always a waste of time and resources that brands could be putting towards what ACTUALLY drives a substantial impact: 

→ Removing friction where it counts
→ Fixing leaks in the customer journey
→ Tapping into buying psychology
→ Running smart, strategic A/B tests

Chasing shiny new designs is looking for gold at the end of the rainbow. 

Double down on what works and optimize the rest.

Most people think CRO is about button colors and call-to-actions.
It’s not.

It’s about truth.

When we run a test, we’re asking:
“What actually drives buying behavior, not what we think drives it?”

Sometimes that truth hurts.
It shows your $82k redesign was vanity.
It proves your CEO’s favorite headline does nothing.
It humbles teams who “knew” their customer.

But that’s why it works.

CRO turns “we believe” into “we know.”

And once you operate from truth, every other part of your business compounds faster.

When a brand tells me “it should be working,” I know we’re about to find revenue.

“Our PDP should convert better.”
“Our new landing page should outperform the old one.”
“Our loyalty program should increase retention.”

The problem?
None of those sentences include proof.

We’ve run over 9,000 tests across ecommerce brands.
Roughly half the time, the “better” version loses.

That’s not failure.
That’s the tuition you pay for certainty.

You can either spend millions building what should work…
Or a fraction testing what actually does.

If everyone follows “best practices,” who’s left to stand out?


So many CRO audits start with the same sentence:


“We follow best practices.”


And that’s usually the problem.


Because “best practices” mean “what everyone else already tried.”
They’re safe. Predictable. Easy to copy.


But optimization isn’t about copying. It’s about discovery.


Your audience, product, and price point are unique.
Your winning version probably breaks at least five “rules.”


If your pages look like your competitors’, you’re fighting for scraps.


CRO is how you break away, safely.
You earn permission to zig while they all zag.

How's it going today? 

Feeling the anticipation or feeling the heartburn?

Every brand has one assumption about its customers that has never been tested.

What’s yours?
(Serious question.)

Chase Dimond

Top Ecommerce Email Marketer & Agency Owner | We’ve sent over 1 billion emails for our clients resulting in $200+ million in email attributable revenue.

Currently building Structured — a top ecommerce email marketing agency.

We’re a top Omnisend and Klaviyo email marketing agency partner.

And I was recently voted as the #1 ecommerce influencer to follow by Shopify and Shopify Plus.

I was also given the Top Voice Award for Email Marketing by LinkedIn and was ranked as the top email marketer on LinkedIn by Favikon.

Since launching our email agency in June of 2018, we’ve helped our clients send over a billion emails resulting in over $200 million in email attributable revenue. 

A few of our current and past clients include:
- Poo~Pourri
- Eight Sleep
- Health-Ade
- Mixtiles
- The Chive
- Vessi
- CrossNet
- Orgain

If you’re looking to hire a great email marketing agency, send me an email with more here: chase@chasedimond.com

———————————————————————————

Outside my agency, I run a number of other fast growing businesses. And I’m fortunate to have over 750,000+ amazing followers/subscribers across my social channels and email newsletter.

If you’re looking to advertise to my audience, please send me an email with more info: chase@chasedimond.com 

———————————————————————————

Here are a few other things I've accomplished:

-Scaled a product I built, marketed, and managed to 500,000 visitors in 6 months without spending a single traditional advertising dollar.

-Generated 1.5 million visitors for a dating site within the first two months of launch without spending a single traditional advertising dollar.

-Acquired 500,000 subscribers in 10 months for a travel email newsletter I helped launch while spending very little traditional advertising dollars.

-Acquired over 1.5 million total followers on Instagram for the clients/companies I have worked with/for.

-Sold a business (social media tool that helps musicians automate growth and promotions) to the largest player in the space.

You can reach me via email: chase@chasedimond.com

Founder

My newsletter is your no BS guide into what's working in email marketing - I'll give you the latest tips + tactics to help you drive more revenue from your email marketing channel. 

Sign up (it's free) here: https://chasedimond.com/chase-email-newsletter

Respect is free.
Crazy how some people still can’t afford it.

One thing I’ve learned working with all kinds of teams:

Titles don’t tell you who someone is.
Their behavior does.

I’ve seen interns treated like they didn’t matter…
And I’ve watched those same interns become the smartest people in the room.

I’ve seen leaders who only showed respect upward…
And leaders who treated everyone from the CEO to the janitor with the same kindness.

And the difference is obvious.

Real respect isn’t about
job titles,
degrees,
or LinkedIn headlines.

It’s about how you treat people before you know who they are.

Because the truth is simple:
You never regret showing someone respect.
But you might regret assuming they didn’t deserve it.

So here’s the real question:

If no one knew your title…
Would your behavior still make people feel valued?


Image credit: DearS_o_n on Twitter/X

I hired the smartest person in the room once.
They lasted 3 months.

I hired the kindest person in the room once.
They're now running that team.

(Credit: Daniel Disney) 

Here's what that sign gets absolutely RIGHT about building winning teams 👇

We're obsessed with IQ.
With credentials.
With "rockstars" and "ninjas."

But after 15+ years building sales teams, I've learned something brutal:

Smart people who lack humility? They're ticking time bombs.

Think about it...

That genius who won't listen to feedback?
That top performer who belittles teammates?
That "expert" who thinks they know everything?

They're not building your business.
They're slowly destroying it.

Here's what ACTUALLY happens when you prioritize kindness and humility:

↳ Team meetings become idea factories (not ego battles)
↳ Mistakes become learning moments (not blame games)
↳ Success gets shared (not hoarded)
↳ People actually WANT to help each other win

I've seen it firsthand:

The "average" rep who listened to everyone?
Became our top performer within 6 months.

The "inexperienced" manager who admitted what they didn't know?
Built the strongest team culture we'd ever had.

The "quiet" team member who always helped others?
Now our most valuable leader.

Because here's the uncomfortable truth:

Skills can be taught.
Systems can be learned.
Processes can be mastered.

But kindness? Humility? 
Those are CHARACTER.

And character is what determines:
- How they handle pressure
- How they treat customers
- How they respond to failure
- How they celebrate others' wins

Smart people might win alone.
Kind and humble people? They build dynasties.

So next time you're hiring, promoting, or building a team...

Don't just check their resume.
Check their character.

Because working with smart people IS great.

But working with kind and humble people?

That's how you build something that actually lasts.

Every marketer has been here.

Meanwhile, the marketing team is just trying to hold it together.

But here’s the truth —
Marketing isn’t about making things look good.
It’s about making things work.

✅ It turns chaos into clarity.
✅ It connects what the product does with what people actually want.
✅ It builds systems that create demand instead of chasing it.

When you treat marketing as design-on-demand, you get noise.
When you treat it as strategy, you get growth. 🚀

Image credit: @Kimberly Gordon


P.S. If you write emails and you’re looking for inspiration, check out:

inboox.ai

Your peace of mind is worth more than any paycheck


🟡 Put Your Mental Health First: No Job is Worth Your Peace of Mind 

Your job should make you feel good, not stressed out

🟠 If work is keeping you up at night, it's time for a change. 

Your mental health comes first—always

🔴 Let's create workplaces where we can thrive without sacrificing our well-being

🟢 You deserve a job that lets you rest peacefully at night


Credit: Dr. Mohammed Shagil

People will forget your title.

But they’ll NEVER forget how you treated them.

Everyone deserves respect.
Regardless of title or status.

I’ve seen people completely ignore cleaners, security & junior staff…

Only to light up when a senior exec enters the room.

It's embarrassing. 
And tells me everything I need to know.

I come from humble beginnings.
My parents taught me to respect everyone.

Here’s How To Lead With Humility & Build A Culture Of Respect:

1️⃣ Treat Everyone Like They Matter
↳ Because they do - everyone has a part to play.

2️⃣ Speak to People on Their Level
↳ Don’t talk at people. Speak with them.
↳ Be genuine - ask questions and listen. 

3️⃣ Show Gratitude Daily
↳ A simple thank you can mean the world.
↳ Especially to those often overlooked.

4️⃣ Promote DEI Beyond the Buzzwords
↳ Listen to diverse voices & celebrate differences
↳ Hire & promote inclusively - your team will benefit.

5️⃣ Ask for Feedback at Every Level
↳ Get 360 insight from everyone around you. 
↳ You'll see how you're actually perceived. 

6️⃣ Stay Grounded
↳ Don’t let your title make you forget where you came from.

7️⃣ Lead by Example
↳ People remember how you make them feel. 

How you treat others says everything about you.

Respect everyone.

You'll be a better person & leader because of it.


Credit: Dan Mian

Some years test your patience more than your strategy.

Not every year is about scaling fast, hitting every goal, or breaking records.
Some years are about surviving the turbulence and learning who you are when nothing goes as planned.

Those seasons don’t define your losses - they define your foundation.

Because:

👉 The lessons learned in difficult years become the instincts you rely on in successful ones.
👉 The resilience you build under pressure becomes the quiet strength that carries your team.
👉 The humility gained in setbacks makes you a better leader when you rise again.

You don’t lose when progress slows.
You build depth, discipline, and direction.

Growth doesn’t always look like expansion.
Sometimes, it looks like endurance.

Some years you win.
Other years - you build the person who will.

Image credit: UpSkillYourLife on Twitter/X

Marketing managers don’t sign up to do it all. They’re just expected to.

Write the copy.
Run the ads.
Design the creative.
Analyze the data.
Manage the projects.

No one can excel when they’re spread this thin.

Marketing managers shouldn’t have to wear every hat. They should be supported so they can focus on leading strategy and driving growth.


P.S. If you write emails and you’re looking for inspiration, check out:

inboox.ai

Working with smart people is great.
But it is not enough.

Because intelligence can solve problems.
But humility and kindness build cultures where problems don’t have to exist in the first place.

Here’s why it matters so much 👇

Kind and humble people:

They make collaboration effortless.
You don’t waste energy defending ideas or egos. 
You build together - faster, cleaner, and with more trust.

They create psychological safety.
When people feel respected, they speak up, share bold ideas, 
and admit mistakes early. 
That’s how teams innovate and grow.

They inspire long-term loyalty.
People don’t leave companies - they leave toxic dynamics. 
Working with grounded, genuine teammates keeps great talent around.

 Ways to practice kindness and humility at work:

Listen more than you talk.
You don’t need to have the loudest voice to have the strongest impact. 
Listening builds connection and earns respect.

Give credit - generously.
Acknowledging others’ work doesn’t diminish your own. 
It multiplies the trust and energy in your team.

Keep learning.
The moment you think you’ve “arrived,” you stop growing. 
Stay curious, stay open, and never let success make you unapproachable.

Kind people build strong teams.
Strong teams create big results.

Not everyone wants the version of you that wins.

But those who do will help you get there.

Here’s the career advice they don't teach in school:
Individual talent only takes you so far.

The big multiplier is who you surround yourself with.
And more importantly, how you protect your inner circle.

(Credit: Maryann (MJ) Jamieson)

Think about your biggest career wins:

🔹 Who opened that door?
🔹 Who made that introduction?
🔹 Who challenged your thinking?
🔹 Who pushed you to level up?
🔹 Who celebrated your growth?
🔹 Who had your back when you doubted yourself?

Now think about your setbacks:

🚫 Who doubted every move?
🚫 Who spread subtle negativity?
🚫 Who made you question yourself?
🚫 Who downplayed your success?
🚫 Who disappeared when it mattered?

Success leaves clues.

And the biggest one is this:
Behind every major achievement is a circle of people who believed in you.
But first, you had to clear out those who didn't.

5 signs someone needs to go:

1/ They downplay your achievements
 ↳ "You just got lucky"
↳ Always finds the negative angle

2/ They compete instead of collaborate
↳ Turn every win into a comparison
↳ Make success feel like a zero-sum game

3/ They disappear during challenges
↳ Show up for celebrations, not struggles
↳ Always too busy when you need support

4/ They leak your energy
↳ Every interaction leaves you drained
↳ Turn excitement into doubt

5/ They guard information like weapons
↳ Hoard connections and opportunities
↳ See your growth as their loss

Remember:
You become who you hang around.
Not everyone clapping is in your corner.

Some cheer your wins.
Others cheer your struggles. 
Learn to spot the difference.

Building your circle matters.
Protecting it is critical.

Knowledge means nothing without movement.
And movement means nothing without repetition.

We saw so many people try to jump to the finish line -
scrolling for answers, collecting advice, taking notes on notes
but never taking action.

The truth is simpler:

If you’re lost → learn.
Information gives clarity.
You can’t solve a problem you don’t understand.

If you’ve learned → act.
Books and courses don’t build momentum.
Execution does.

If you’re acting → stay consistent.
One great day won’t change your life.
A hundred small ones will.

Growth isn’t magic.
It’s a sequence:

Learn → Do → Repeat.

No shortcuts.
No secret formula.
Just education, execution, and consistency - stacked brick by brick.

If you want to change your future, don’t look for a hack.

Look for your next step.

Credit: aakashg0 on Twitter/X

We live in a world obsessed with titles, but every person carries invisible stories of struggle, wisdom, and potential that no business card can capture.

When we lead with respect rather than hierarchy, we unlock something powerful: authentic human connection.

What i have learned about true leadership.

Real leaders don't wait to see credentials before showing respect. 

They understand that:
- Dignity isn't distributed based on job descriptions
- Today's intern could be tomorrow's innovator
- Every person has something valuable to teach us
- Character reveals itself in how we treat those who "can't help us"

Three simple shifts that change everything

1. Replace "What do you do?" with “What are you passionate about?"
Watch how conversations transform when you're genuinely curious about the person, not their position.

2. Listen for the story, not the status: 
Everyone has a journey. 

The most interesting people are often hiding in plain sight.

3. Practice "respectful curiosity": 
Approach each interaction wondering what you might learn, rather than what you might gain.

When you treat the receptionist with the same courtesy as the CEO, people notice. 

When you thank the maintenance team as genuinely as you thank your biggest client, culture shifts.

Respect isn't a favor you give; it's a standard you set.

Think about someone you interact with regularly but might overlook. 

What would happen if you approached them with fresh eyes tomorrow?

The most successful people I know aren't those who demand respect—they're the ones who give it freely.

What's one assumption you've made about someone that completely changed when you got to know their story? 


Credit: Makarand Utpat

Marketers don’t quit marketing.
They quit:

– companies that believe marketing is just “posting on LinkedIn”
– leaders who don’t understand how marketing actually works
– founders who refuse to trust the experts they’ve hired
– executives who treat every new idea as urgent
– managers who assign twelve “top priorities” at once
– leadership teams that want bold results but reject bold ideas
– organizations where insights are collected but never acted upon
– executives who cut budgets but double the targets
– founders who expect one person to do five jobs
– cultures that dismiss brand work as vanity
– leaders who pull headcount approvals after promising them for months
– timelines that confuse motion with progress
– teams where data matters only when it fits the narrative
– workplaces that celebrate constant “busyness” over meaningful results
– decision-makers who change direction every quarter and call it agility
– companies that undervalue strategy because it doesn’t produce instant ROI
– environments where creative work is micromanaged to death
– executives who equate “viral” with “effective”

Good marketing isn’t fragile.
Bad leadership is.

Marketers don’t burn out from the craft - they burn out from the chaos around it.

They love the process, the insight, the storytelling, the measurable growth.
What drives them away isn’t the work.
It’s being set up to fail.

Did I miss anything?

We often search for the “perfect candidate” - someone with every qualification, every skill, and years of experience. But in doing so, we overlook a simple truth:

(Credit: Makarand Utpat )

Most jobs are trainable.
What really matters is a person’s willingness to learn.

The real asset is a teachable attitude

Skills can be taught. Software can be learned.
Processes can be explained.
But curiosity, drive, and a growth mindset are priceless.

Here’s proof:

Every top chef once started at the sink, scrubbing dishes.

Every great designer once fumbled through their first Photoshop file.

Every confident leader once feared speaking up in a room.

Every skilled coder once Googled “how to write a loop.”

Every thriving professional once just had the courage to say, “I’m willing to learn.”

Skills are teachable. Hunger isn’t.
Hire for mindset. Train for mastery.

What employers should do

Hire for attitude, train for skill.
Build supportive onboarding and mentorship.
Create clear growth paths.
Reward effort, not just results.

The payoff:

When you give someone a chance, you don’t just fill a role, you build loyalty, reduce turnover, and uncover hidden potential.

Every expert was once a beginner.
Every success story started with someone who got a shot.

Let’s stop gatekeeping potential. Give people the opportunity to prove themselves.

Marketing without humor
is like pizza without cheese

You can serve it 

But 

No one’s coming back for seconds.
Funny doesn’t mean unprofessional.

It means relatable.
It means human.

People don’t remember the product.
They remember how you made them feel.

So make them feel good.

Add flavor to your brand. 
Not just features.

Bad copywriting:

• Here's my product
• Here's what it does
• Here's what's so good about it

Good copywriting:

• Here's your problem
• Here's the benefit of solving it
• Here's why what you've tried has failed
• And by the way here's a product that will help you solve it

Credit: Dickie Bush 🚢

You can mute people in real life too.

It is called boundaries.

Setting boundaries isn’t rude.
It’s responsible.

You’re not meant to be available for everyone, all the time.
Protecting your time, focus, and mental space doesn’t make you cold — it makes you effective.

Boundaries aren’t walls — they’re filters.
They help you decide what gets your attention and what doesn’t.
Because not everyone deserves access to your time or mental space.

🚫 Situations where you need to stop wasting time and set boundaries:

Endless negativity.
If someone always brings problems but never solutions — stop being their emotional landfill. You can listen with empathy without absorbing their energy.

Unclear work expectations.
If you’re constantly saying “yes” to extra work, late calls, or unrealistic deadlines, you’re not being a team player — you’re burning out. Boundaries protect both your energy and your quality of work.

Relationships that drain instead of support.
When every conversation leaves you exhausted or doubting yourself, it’s a sign to step back. Not everyone is meant to stay in your circle forever.

🧭 Simple ways to set healthy boundaries:

Communicate clearly — not emotionally.
Boundaries aren’t ultimatums. They’re statements of respect.
→ “I can’t take calls after 7 PM.”
→ “I’ll join, but only if we can stick to 30 minutes.”

Protect your calendar.
Treat your time like money. If you wouldn’t give away $1,000 easily, don’t give away hours of focus to low-value conversations or tasks.

Practice saying no — kindly.
“No” isn’t rejection. It’s redirection.
You’re saying no to one thing so you can say yes to something that matters more.

Boundaries don’t push people away.
They teach people how to treat you — and show that you take yourself seriously.

Because when you stop pouring into things that drain you,
you finally have energy for the things that build you. 

♻️ Repost to remind others that protecting your energy is productive.

👉 What’s one boundary you need to reinforce this week?

Marketing 101: The B.S. Detector

People trust 4.6/5 more than a 5/5.

Don't position yourself as "too good to be true".

Credit: The Ad Professor


P.S. If you write emails and you’re looking for inspiration, check out:

inboox.ai

Most people never lose because they tried.

They lost because they never started.

Trying doesn’t guarantee you’ll win.
 But not trying guarantees you won’t.

Every idea, business, or dream you’ve ever admired
Started with someone willing to look a little foolish at first.

You don’t need perfect timing.
You need momentum.

💡Start small. Try anyway.

The worst that happens? You learn.

The best? You win.

Image Credit: dtop1percentmen on Twitter/X

6 Copywriting Techniques You Can Leverage For Your Sales Pages:

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Chase Dimond

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The Battle

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