Brian Solis

Brian Solis is Head of Global Innovation at ServiceNow . He's also an 9x best-selling author, international keynote speaker, and futurist. Forbes has called him “one of the more creative and brilliant business minds of our time" and ZDNet has said that Brian is “one of the 21st century business world’s leading thinkers.”

For over 20 years, Brian has studied Digital Darwinism to understand the impact of disruption on businesses, markets and society. In his work, he humanizes technologies and trends to help leaders gain new perspectives and insights and inspire new ideas to thrive in the future.

Brian’s research explores business transformation,innovation, the agentic enterprise, and "the future of" industries, trends and markets.  

His insights on the future of technology and business trends have made him a go to resource among executives, media and market experts. He has published over 60 research papers and also actively shares his work in industry-leading publications including Forbes, ZDNet, CIO, eWeek, Fast Company, Adweek, and Singularity University.

As a keynote speaker, Brian travels the world to help audiences embrace change, learn what’s coming next and why, and to take a leading role in shaping the future they want to see.

Brian’s latest book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future was written inspire a new generation of leaders in an era of AI disruption. Mindshift shifts mindsets to challenge the status quo, anticipate the future, inspire teams, and innovate forward.

His earlier best-sellers include...

X: The Experience When Business Meets Design, explores the importance of experiences and how to design them for customers, employees and human beings everywhere. www.xthebook.com.

What's the Future of Business (WTF), which explores the landscape of connected consumerism and how business and customer relationships unfold and flourish in four distinct moments of truth. 

The End of Business as Usual explores the emergence of Generation-C, a new generation of customers and employees and how businesses must adapt to reach them. 

Engage! is regarded as the industry reference guide for businesses to market, sell and service in the social web.

To learn more about Brian, please visit: BrianSolis.com
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"Top futurist speaker." - ReadWrite

“One of the 21st century business world’s leading thinkers” – ZDNet

“One of the greatest digital analysts of our time.” - Antonio Lucio, CMO, HP, Facebook

Head of Global Innovation

Leads vision, strategy, and programming of ServiceNow's global Innovation and Executive Briefing Centers. He also engages with marquee customers and partners on innovation and transformation strategies. Studies disruptive technology and market trends to advise executives on leadership initiatives. Publishes business and technology thought leadership in leading publications to inspire executives to become leaders and innovators. Translates trends into go-to-market strategies for ServiceNow and its customers.

With AI slop becoming the norm, and Google at the front of the line pushing AI at the top of search results, the question becomes, who or what is the web meant to serve? As agents become more and more prevalent, we might be creating a vicious cycle of AI serving, not humans, but AI.

This Bloomberg story explores how food bloggers are warning that Google's AI Overviews and AI food pictures are burying their real, tested recipes. 😱

https://lnkd.in/g3Bfi8DX

Alina Vandenberghe

Co-founder & co-Ceo @Chili Piper 🔥 🌶 Here I talk about lessons I learned to jumpstart my career from an intern to SVP. And to grow a company from 0 to almost 1 Bn

Started my own company before high school to pay for my own education. Sold lipstick and my tech skills. Decided to do a master in computer science because make-up was a low margin business

Went on to create first mobile products with millions of users for Thomson Reuters, Bloomberg, Pearson. Some of them went to be keynoted on stage by Steve Jobs 

The past few years have got me back to entrepreneurship and it fits me like a glove. I founded Chili Piper - the demand conversion platform that doubles inbound conversion rates for cool companies like Spotify, Airbnb, Snapchat, Shopify and thousands others. Recently gone through a financial transaction that got us close to a billion dollar valuation 

On LinkedIn I write about lessons I learned as a woman & mom entrepreneur and hope to help others find their own giants within to prevail in their lives at work  

Co-Founder & Co-CEO

Chili Piper is the most advanced routing and scheduling software for B2B revenue teams. 
We solve interesting problems, live and breathe our core value of “help,” and have a ton of fun doing it while fully distributed around the world — powered by espresso and hot sauce. 


We’re hiring all remote roles! In marketing , customer success  and product 

Community and events manager https://lnkd.in/ev448bmC

Senior product marketer https://lnkd.in/efZJ8Apt

Customer success manager https://lnkd.in/eEidxKYE

Customer LOVE engineer https://lnkd.in/epFkrnmh

Product designer https://lnkd.in/efg7nQgN

Scala engineer https://lnkd.in/eKhX_i5g

P.S. thank you for the hundreds of messages following up this post in my inbox. I feel extremely grateful to see the beautiful notes that appreciate our unique culture.

Might not have capacity to respond to each one of you but here's the gist : 

-  agencies that help with hiring.   Our recruiting team is awesome and we don't need any help 🧡 

-  candidates applying for roles. If you follow the normal recruiting process you have best chances to enter the funnel, i don't have any influence in it but I will be sending virtual good vibes for everyone. We have an awesome hiring team across the board and you are in great hands

Alina Vandenberghe 🌶️

Co-founder & co-CEO @Chili Piper 🔥 Here I talk about lessons I learned to jumpstart my career from intern to SVP. And to grow a company from 0 to almost $1Bn

Status symbols over 40

Inner peace
Strong network
Sovereign thought  
Joy in the journey 
Great bullshit radar 
Incurable optimism
A partner who gets me 
A healed relationship with power
Love towards my past tormentors
No longer operating in survival mode
Not tying my worth with external validation  
Friends in 40+ countries who can host me 
Surrender in my attempt to fix all humanity 
My kids laughing more often than screaming 
Peace in my family despite all the differences
Intuition so strong I know what others will feel before they know it 
Courage to do things that don’t require social media broadcasting 
The kind of confidence in my skills that would terrify my 20 year old self 

Thank you Andrew Yeung for the inspiration

Our team of two marketers was responsible for creating $30M in pipeline this year.  For 2026 we're completely re-thinking our budgets and channels. Curious to see how we're going about it? 

Wrote an entire ungated blog post that talks about :
- Tech stack 
- People vs budgets (we're hiring! two roles are open on our site but more are coming) 
- Agents & ai workflows 
- Personalization at scale 

Live on our site https://lnkd.in/eXCKswTW

There’s a moment every CEO hides from the world. It’s not the layoffs. Though those are the worst 

Not the board meetings. Though they can sometimes get intense 

Not the near-death quarters. I gone through those too and it was not fun

It’s the moment late at night , when they send the last slack, sent their last email to put out a fire, load all the EBIDTA dashboards and then they ask themselves 

“Is this all there is?
Is this all I’m sacrificing my life for?”

They never admit it out loud (except maybe to their therapist if they have one) because they are not supposed to lose faith. They are supposed to have it all together 

They are supposed to motivate others. And some days they really feel that energy and drive. But many days they don’t 

And no one knows 

Because they are normally the ones who get blamed for everything so they don’t even dare to complain . How dare they?

I can already hear “Alina they don’t even deserve pity, they are the cause of all our troubles. and they make the big bucks” 

But I have some good news. I’m not here for you to pity the CEOs . Quite the opposite 

I’m here with some thoughts on how to change these systems that are flawed. That are burning out people at work. That are burning out CEOs with them 

It’s the first time I’m writing about it in a public setting 
I just published it on my substack https://spii.cy/cc_dec_25

And would love some thoughts from those who might be passionate about trying to figure out how to change the corporate systems as well  . Because I don’t think we can make this work unless we put all our heads together for all the right tweaks

they: company events are boring 
me: hold my champagne

I got lots of texts yesterday asking for my take on the Qualified acquisition by Salesforce
Thought I’d share my unfiltered perspective here instead of replying one by one

First, a bit of context

Qualified overlaps with Chili Piper in some areas, especially around the website as a conversion engine to pipeline
We do a lot more across GTM orchestration, but there is overlap around AI-powered inbound SDR motions and turning website signals into booked meetings

So yes, seeing a competitor acquired by Salesforce is meaningful news

I look at it through two lenses

The human lens

I’m happy to see a fast payout for the founders
A fast outcome is rare. I imagined this acquisition would have taken another couple of years so I’m happy they managed to do it now 

Qualified always felt like a natural extension of Salesforce. Many folks there came from Salesforce, and their brand and go-to-market already spoke the Salesforce language fluently. This outcome makes sense to me 

I hope they got a strong multiple and that many of them find great roles back inside the Ohana

The business lens

In the 10 years since we started Chili Piper , we’ve seen multiple competitors get acquired by Salesforce
Historically, that’s always been good for us

Why?

Because acquisitions educate the market.
They validate the problem space . In this case it brings more awareness to why a focus on website conversion, personalized handoffs, and speed to lead actually matter. Especially now with Ai a lot of it can be automated with “inbound Ai SDRs” 

In the meantime we get to keep doing what we’ve always done:
• stay opinionated
• build differently
• innovate without committee layers

We’ve never been a copy of anyone else. That’s one of our biggest advantages

So overall, I see this as good news for Chili Piper and for the broader market
(With some empathy for Qualified customers who may experience the usual post-acquisition trade-offs.)

From where I sit, I’m cheering

why i like Nathan Latka (even though some of you don't) 

Some of you might not like that he’s too loud 
He asks for comments on his post 
He sends a million texts 
He asks a gazillion dollars to meet him at events 

People think that’s too loud 
I say.... that’s not enough 

Here’s why 

All his content is 🔥

He is very mindful of the value he provides with his data and product 
He’s very mindful of his network 
He helps amplify all founders that do great things 
I always find value in what he shares 
I find that he helps the ecosystem grow together 

For example:
He funded Joel Ohman at Exercise.com at $50k of MRR in 2021 via his fund Founderpath
He funded Joel 19 more times totalling $3.5m
Joel bootstrapped using Nathan's money and got "massive" personal liquidity event last week when he exited

He brings value to everyone he meets 

I wish he just had capacity to do more. To help even more entrepreneurs 

So no , not loud. Just not enough

There's one luxury that i have that I cherish more than anything else in my possession.  The ability to work only on things that I truly enjoy 

It's not everyone's reality and I'm extremely aware of it 

But because of AI we are getting closer and closer to it 

We can finally work on making crazy ideas happen 
Things that have been in our mind for a long time  
Things that we might never thought possible 
Things that have been calling us for a long time but have been put on the back burner 

It might not be a popular take but this year I'm thankful that AI is getting people to work more on things that bring them joy

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The Battle

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Alina Vandenberghe

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Brian Solis's LinkedIn Performance

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