Brian Solis

Brian Solis is Head of Global Innovation at ServiceNow . He's also an 9x best-selling author, international keynote speaker, and futurist. Forbes has called him “one of the more creative and brilliant business minds of our time" and ZDNet has said that Brian is “one of the 21st century business world’s leading thinkers.”

For over 20 years, Brian has studied Digital Darwinism to understand the impact of disruption on businesses, markets and society. In his work, he humanizes technologies and trends to help leaders gain new perspectives and insights and inspire new ideas to thrive in the future.

Brian’s research explores business transformation,innovation, the agentic enterprise, and "the future of" industries, trends and markets.  

His insights on the future of technology and business trends have made him a go to resource among executives, media and market experts. He has published over 60 research papers and also actively shares his work in industry-leading publications including Forbes, ZDNet, CIO, eWeek, Fast Company, Adweek, and Singularity University.

As a keynote speaker, Brian travels the world to help audiences embrace change, learn what’s coming next and why, and to take a leading role in shaping the future they want to see.

Brian’s latest book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future was written inspire a new generation of leaders in an era of AI disruption. Mindshift shifts mindsets to challenge the status quo, anticipate the future, inspire teams, and innovate forward.

His earlier best-sellers include...

X: The Experience When Business Meets Design, explores the importance of experiences and how to design them for customers, employees and human beings everywhere. www.xthebook.com.

What's the Future of Business (WTF), which explores the landscape of connected consumerism and how business and customer relationships unfold and flourish in four distinct moments of truth. 

The End of Business as Usual explores the emergence of Generation-C, a new generation of customers and employees and how businesses must adapt to reach them. 

Engage! is regarded as the industry reference guide for businesses to market, sell and service in the social web.

To learn more about Brian, please visit: BrianSolis.com
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"Top futurist speaker." - ReadWrite

“One of the 21st century business world’s leading thinkers” – ZDNet

“One of the greatest digital analysts of our time.” - Antonio Lucio, CMO, HP, Facebook

Head of Global Innovation

Leads vision, strategy, and programming of ServiceNow's global Innovation and Executive Briefing Centers. He also engages with marquee customers and partners on innovation and transformation strategies. Studies disruptive technology and market trends to advise executives on leadership initiatives. Publishes business and technology thought leadership in leading publications to inspire executives to become leaders and innovators. Translates trends into go-to-market strategies for ServiceNow and its customers.

Tinker Time Labs

I partner with enterprise service organizations, especially those with field service, to modernize operations and integrate AI with clarity. As a fractional CTO/COO, I lead diagnostic assessments and design human-centered systems that align leadership, process, and technology for scalable transformation.

Co-Founder and CEO

RafterOne

I’m a Solution Architect providing dashing expertise for Salesforce Field Service with a lighthearted curiosity.  I design innovative solutions that build connection and trust between Service Organizations and their stakeholders.

Acxiom’s Salesforce Practice is a Summit-level Salesforce Partner delivering smarter cross-cloud 
solutions across Sales, Service, Marketing, Commerce, and Data Cloud. We help brands 
accelerate digital transformation with speed, scale, and data-powered personalization.

Senior Solution Architect

In my role as President at LAN, I had the privilege of inspiring and uplifting individuals and teams to connect their actions to their mission. Through public speaking, coaching, and workshops, I maximized their potential and fostered growth. By leading initiatives to drive personal and professional development, I created a positive and empowering environment for all.

President

Fireside Leadership

A forum that is focused on speaking with leaders about their journey to personal success.  We highlight the leadership lessons that are not found in textbooks.  The soft skills such as communication, critical thinking, decision making and empowerment to name a few.  

The goal of this podcast is to enable the listener to challenge existing beliefs.  By that we mean to expose the listener to new ways of thinking and challenge existing beliefs.

Contributor

Salesforce

I’m an Outbound Product Manager providing dashing expertise for Salesforce Field Service with a lighthearted curiosity.  I provide business leaders and implementers guidance that increases their product knowledge and confidence to drive results in digital transformation.

Product Management Director, Outbound Success

* Provided implementation and solution guidance for Salesforce Field Service Customers and Partners 
* Field Service United ~ LinkedIn Community Leader
* Women in Customer Success ~ Equality Group Board Member
* B2B Solution Architect ~ SME
* Elevated Enterprise Mindfulness ~ Book Club Leader
* Raising a future F1 driver ~ Mom

Regional Success Architect Director

Customer Success Architect, Field Service Lightning

gFAST Professional Corporation

Consultant

Brookfield Asset Management

Built and supported business applications leveraged for the Fundraising, Investor Relations, Funds Operations and Marketing teams within the Global Private Funds team. 

Projects included: 
- CRM system replacement for an enterprise org, 
- Securing data room branding and process re-engineering, 
- Marketing materials approval process flow for FINRA compliance.
- Social media listening program.

Associate, Private Funds

Brookfield Corporate Operations

Business Analyst in the global implementation of Microsoft Dynamics CRM 4.0 across five business units.  Provided post implementation support to each unit to ensure the ongoing success of their CRM technology investment.

Applications Analyst, CRM

In my role at Brookfield Asset Management, I was responsible for developing and executing CRM database for Marketing and Investor Relations functions, managing email marketing campaigns and events. I also oversaw the management of Corporate Websites, ensuring they were up-to-date and user-friendly.

Marketing and Communications

Brookfield Financial Corp.

Developed CRM system to support the Investment Brokerage back office processes and event management.

CRM Administrator

From Bottlenecks to Breakthroughs: Human-Centered Digital Transformation

Most enterprise teams are running below potential. Execution stalls. Leadership gets stuck in reactive mode. And tech? It adds complexity instead of solving real problems.

🔍 Who I Am
I’m a Solution Architect and Product Manager who thrives in complexity. I embed inside service organizations to identify what’s blocking execution... align people, processes, and systems... and build frameworks that actually move the needle. I also step in as a fractional CTO/COO when needed to guide scale and transformation.

🎯 What I’m Building
Right now, I’m focused on systems that help service orgs grow with clarity and purpose:
• Assessify – Our AI-powered assessment generator that sparks meaningful conversations and reveals key maturity insights fast.
• Field Service Office Hours (Watch on YouTube) – A growing series of practical, high-value sessions for teams working with Salesforce Field Service. We unpack real-world challenges, explore smart strategies, and share what’s actually working. This will expand into in-person sessions for enterprise teams ready to go deeper.
• Tinker Club Podcast (Watch on YouTube)  – A behind-the-scenes podcast with Micah Adler where we explore how builders, strategists, and creators are reshaping what’s possible in tech, leadership, and the future of work.
• The Art of Leading – A leadership program for high-performance teams navigating change with compassion, confidence, and courage.
• The Service Excellence Framework – A customer lifecycle model from Awareness to Renewal; every stage designed to drive loyalty, value, and growth.

💡 Why It Matters
Tech should free people... not replace them. I’m building a Human-Centered Operating System™ that reconnects people, process, and purpose.

✔️ Why Work with Me
• Ex-Salesforce Product Manager & Customer Success Architect; worked with high-performing teams at speed and scale
• Ex-Brookfield; developed a rigorous, ROI-first mindset inside a global asset management firm
• 25+ years of enterprise transformation across Field Service, Manufacturing, and Financial Services
• 13x Salesforce Certified, PMP, and driven by clarity, flow, and real results

📣 Let’s Co-Create the Future
I’m looking for visionary partners:
→ Assessify Beta Cohort – Help shape the product and receive exclusive pricing
→ Roadshow Participants – Collaborate, test ideas, and define what excellence looks like

DM me or book a time via Calendly... let’s turn friction into flow.

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Brian Solis

Leigh-Anne Nugent, PMP

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