Most people think senior care is boring.
I think it’s the most interesting industry nobody talks about.

I’ve spent fifteen years here. 
Worked the floor, did the sales, ran the consulting projects. Saw what works and what doesn’t. Mostly saw what we all pretend works but just burns everyone out.

Now I’m seeing, AI land in senior care whether we’re ready or not. Some operators are figuring it out. Most are drowning in vendor pitches and don’t know what’s real.

That’s where I come in.
Think of me as your AI wingman for eldercare. I help you separate signal from noise and figure out what’ll actually move your numbers. Not the conference presentation version. The Monday morning version that works in your building naturally.

I’m not just consulting on this. I’m building it.

I run Burst Medical Billing. We’re creating AI technology that helps SNFs recover Part B revenue they’re missing. 

Raised $1.5M and integrated with PointClickCare. 
We’re launching the first AI-powered revenue stack built specifically for skilled nursing facilities in 2026. So when I talk about what works and what doesn’t, I’m not guessing. I’m testing it in production.

What you’ll find here: 
Honest takes on the AI landscape in senior care. 
Strategies you can actually implement. Occasional rants about things nobody wants to say out loud. Sometimes a joke, because this work’s hard enough without being miserable.

I’m building toward something bigger. 
A future where senior care isn’t healthcare’s afterthought. 

Where operators have tools that don’t require heroics just to function. Where the people doing the hardest work get the support they deserve.

If you want to talk AI strategy for your operation, get paid for your Part B supplies, or book me to speak, let’s connect.

Senior Care’s #1 Super Fan | CEO & Managing Partner, Burst Medical Billing | The only person who finds both Medicare Part B and machine learning genuinely fascinating

ERIC HANSEN

Most people pay $5,000 for survey consultants.
But Claude can now stress test your system for $20.

While the staffing mandate died February 2nd. 
The requirement that demands you 
prove your staffing level lives on.

Now, even a compliant facility assessment won’t protect 
you if surveyors decide outcomes don’t match. 

Test yourselves before you hire the consultant:

(1) Download Claude (or ChatGPT) and start a free trial
(2) Google §483.1 and QSO-24-13-NH
(3) Save both as PDFs
(4) Click the (+) sign in the chat and upload the PDF’s
(5) Prompt Claude with this exact prompt;

//“You are a skeptical CMS surveyor conducting a recertification survey. Reference the uploaded documents on §483.71 and QSO-24-13-NH. Interview me as the {Owner, VP of OPs, LNHA, DON} about how we determine staffing levels. Ask one question at a time. Challenge vague answers. Probe for gaps between documentation and practice. When I say.”DONE” give me: where I was strong, where I was un convincing, and three questions I need better answers for. Begin.”

Then answer as yourself. 
The AI will push back. 
It will ask clarifying questions. 
When you stumble, you’ll know exactly what to rehearse.

Now you have an extra tool.
9 minutes + Claude to build a simple stress test 
all before you finish standup

-

I dropped four more prompts in the comments.
One shows you the 
Anatomy of this prompt,
One turns your MDS data into a staffing defense, 
another generates interview prep for your CNAs. 

-

⛔️ Never upload phi to commercial ai 
without speaking to your GC.

Southwest Ltc Management

Responsible for overseeing Clinical Reimbursement initiatives for the company. Manage and evaluate clinical reimbursement staff in the company. Track, trend and identify areas of improvement as well as opportunities for growth. Ensure that reimbursement structures are managed, evaluated, and capture accurate resource utilization at all the facilities levels. Partner with the Clinical, Financial and Rehab teams to develop and enhance clinical reimbursement tools and systems.

VP of Clinical Reimbursement 

Sigma Theta Tau International Honor Society of Nursing

Our Mission: Advancing world health and celebrating nursing excellence in scholarship, leadership, and service.
Our Vision: The global organization of choice for nursing.

Member

The Health Care Management Group

Lead MDS coordinator for 100+ bed skilled nursing facility. I provided oversight, education, and in-servicing as needed to other MDS personnel under my supervision. Assisted with the facility’s case management of skilled insurance residents by coordinating interdisciplinary plan of care, completion and tracking of physician certification as well as collecting and submitting documentation for review. Case management duties also included coordination of benefits such as verify and collecting co-payments. 
Briefly worked in a part time consultant role, conducting on-site analysis of MDS assessment and Medicare processes (including system analysis) while identifying provider opportunities for improvement. Writing reports to summarize audit and consultant review findings to include corrective action plan recommendations, as needed.  
Providing on-site training and education related to MDS and Medicare processes, as needed.
Communicating and interacting with client/facility personnel in a professional and inviting manner to maintain strong partnerships and continued satisfaction with delivery of consulting services

Lead MDS Coordinator 

Signature Healthcare

Clinical Reimbursement Operations Consultant for 23 SNF buildings. Duties include Monitor/investigate timely and accurate billing and recording (Provider Liable, AAA), provide on- site support for Myers and Stauffer exception reviews and other state case mix audits, Monitor financial outcomes and set opportunities for achievement, 5 star QM analysis, triple check management and redevelopment, Responsible for conducting and organizing Continuing Education, in-service, meetings, Survey and Regulatory updates, Promote facility program development,, Documentation reviews to support services, Manage denials process, and monthly operations report.

Clinical Reimbursement Operations Consultant

Hillstone Healthcare LLC.

As Interim Director of Nursing, I was responsible for the recruitment and development of nursing staff and ensuring that all nursing personnel follow policies and procedures.
Other duties in this role included planning, directing, coordinating and evaluating nursing care services. Ensuring that the facility is in strict compliance with all state and federal guidelines, which includes an active role in the preparation for all state surveys, and taking all necessary steps to create a plan of correction.  I maintained a liaison with residents, families and support departments to plan for resident needs.

Director Of Nursing

Mason Health Care Center

Employed as an MDS coordinator/ Clinical Manager for 55 bed facility.  Responsible for implementing and coordinating managed care products, as well as identifying and developing plan of care in accordance with Medicare Skilling criteria, care planning, PPS assessments, and MCD case mix optimization to improve facility reimbursement.  Under my tenure as MDS coordinator the facility’s MCD reimbursement was increased 5%.
Management and oversight of the Quality Measure reporting.  Assisted administrator with the quarterly PB&J submissions.  Responsible for monthly infection control tracking, as well as scheduling and coordinating Resident Care Conferences. Completed quarterly case mix audits and reimbursement optimization of 2 additional buildings in the Deaconess Long term care company. 
In my role as clinical manager I contributed to and pesented monthly and PRN in- services for the nursing staff. Verified staff attendance at in- service and maintained in- service logs for each nursing team member.  Assisted the Director of Nursing with STNA scheduling and daily staffing assignments. 
Coordinated the facility’s Performance Improvement program by reviewing monthly audits and synthesizing the data into reports to review with the QI committee quarterly. I also performed monthly audits of the medication pass and medication carts to ensure staff adherence to state and federal guidelines.  I completed daily nursing note review to ensure accurate, concise, and timely charting by the staff nurses.  Assisted and supported the DON and acted on her behalf during her absence, and  supported the overall facility goals, policy and chain of command.

MDS Coordinator/Clinical Manager

HappyNurse Health & Safety Training

Own and operate Health & Safety Training Center. Teach and Instruct professionals in CPR, First Aid, and other Health Training Programs. Promote community health awareness programs.

Owner

Silverton Pointe Nursing and Rehab

Responsible for implementing and coordinating managed care products,  as well as identifying and developing  plan of care in accordance with Medicare Skilling criteria, care planning, PPS assessments, and MCD case mix optimization to improve facility reimbursement.

MDS Coordinator

East Galbraith Health Care Community

Responsible for in servicing/education 300 employees on a monthly and as needed basis, organize and conduct new hire orientation, responsible for employee TB tracking and administration of TB tests to all new hires and annual tests for all employees. I was also responsible for enforcement of absenteeism/punctuality policies.; also served as Performance improvement program coordinator, responsible for tracking areas of facility that need corrective action and implementing corrective plans. Daily clinical rounds on the units.

Staff Development Coordinator

I help LTC nurses go from UNSURE TO UNSTOPPABLE so they can feel confident in their roles.
I help skilled nursing facilities, and leaders go from STRESSED to STRATEGIC so they can MAXIMIZE Quality and Reimbursement while minimizing risks.

taplio

The Battle

ERIC HANSEN

Veronica Ceaser MBA, MSN, LNHA, RN, GERO-BC, QCP, RAC-CT

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taplio

The Battle

ERIC HANSEN

Veronica Ceaser MBA, MSN, LNHA, RN, GERO-BC, QCP, RAC-CT

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