Kitty & Miles® : Property Buyers Agents Australia

Founder & Director | Kitty & Miles

As the Founder and Director of Kitty & Miles, I have redefined the Buyer's Agent industry with innovation, integrity, and an unwavering commitment to excellence. Recognised as Australia’s #1 Buyer’s Agent and a multi-award winner at both state and national level, I pioneered cross-country investment purchases when others remained local specialists. I also introduced a flat-fee model, disrupting the traditional commission-based structure to ensure fairness and transparency for all clients.  

At Kitty & Miles, I have built a hand-picked, elite team of Buyer’s Agents, personally trained in my proprietary acquisition methods. Our strategic, psychology-driven approach - enhanced by my proprietary AI system and deep expertise in acquisitions - delivers faster, smarter, and more successful purchases than any other Real Estate Buyers Agent. We have achieved a 100% success rate, an industry benchmark that no other Buyer’s Agent can claim.  

My greatest passion lies in advocating for Sydney’s first-home buyers, a group I believe to be the most disadvantaged and underrepresented in the buyer advocacy space. Through precision, strategy, and a relentless commitment to our clients, we continue to set new standards in the industry - one flawless purchase at a time.

Founder

Bed Assembly Service

Founder | Bed Assembly Service
 
I founded Bed Assembly Service after identifying a major gap in the market - there were no professional, qualified companies dedicated solely to bed installation in the greater Sydney region. 

Seeing an opportunity, I built the business from the ground up, creating the brand and launching the website, establishing operations, and scaling it into a just shy of 7-figure company. 

As the industry pioneer, I’ve set the standard for professional bed assembly, leading a highly skilled team and forging partnerships with major retailers like The Bed Shed and Forty Winks. Through innovation and streamlined processes, we continue to redefine what premium, hassle-free bedroom furniture assembly looks like.

I deliver your dream property with 100% certainty – fast | People + Property GPS navigating you through misinformation | Post-grad Buyers Agent | 5 star Property Pro

Disrupting Sydney's property landscape through the fusion of artificial intelligence and predictive human behavior expertise.

As Australia's #1 Buyer's Agent, my company Kitty & Miles operates beyond conventional industry boundaries, leveraging a proprietary closed AI system that processes real-time market data alongside post-graduate expertise in Psychology and advanced research methodologies. This unique combination has yielded an unprecedented 100% success rate in property acquisition. This success rate is unmatched by competitors.

While others follow traditional playbooks, I've engineered a sophisticated rapid-acquisition system that typically secures properties for home buyers within three weeks. This efficiency isn't just about speed - it's about precision. My bespoke AI technology crunches vast datasets to identify opportunities that others miss, while my psychological insights and negotiation prowess ensure optimal execution.

As a frequently featured media authority on property acquisition, I bring the same innovative thinking that has built multiple seven-figure enterprises across diverse sectors. I recently also founded a transport and logistics company that grew to just shy of 7-figures in 3 years - from scratch.

As a property strategist I position myself as the CEO of your buying journey, transforming Sydney's opaque property landscape into a navigable terrain through advanced data-driven insight and decisive leadership.

Operating more like a high-level strategist than a traditional buyer's agent, I combine academic rigor (including multiple post-graduate degrees) with technological innovation to create clear pathways to property ownership. 

I provide 1-1 and group property consultancy services. My collaborative approach provides buyers with both strategic direction and comprehensive support, cutting through market complexity with intellectual precision.

This isn't just property acquisition - it's the intersection of artificial intelligence, psychological insight, and strategic expertise, delivering outcomes that conventional approaches simply can't match.

Kitty Parker 🏠🏢 Property Buyers Agent

Kicklo

Global Brand Ambassador

TECO MARINE (l.l.c)

Operations Manager

Majid Al Futtaim

In the role of an Operations Specialist, spearheaded all the regular back-office operations and activities while overseeing the
successful execution of CRM/Online portal migration, Process Improvement and Automation projects.
o Orchestrated the Front-office Call-centre & imparted training while providing the trainees with elaborate feedback based
on Quality Auditing.
o Achieved high rate of customer retention by ensuring the provision of excellent customer service and timely resolution of
the complaints
o Cross sold the products and services to the customers over phone-calls or on their office visits and ensured continuous
generation of leads for accelerating sales.
o Offered support to the internal departments regarding various product and process related queries asked by customers
through different channels of communication.
Notable Achievements
o As a regular and disciplined employee and received appreciation certificates for 100% Attendance for three consecutive
years - 2013, 2014 and 2015. (Din’t take a single unplanned/sick leave during the tenure of 5 and half years).
o Recognized by the organisation for the diligent endeavors and received appreciation certificates for the best performance
in January 2012 and for 100% accuracy in raising the correct incidents/cases in December 2013.

Operations Specialist

Network International

As a Contact Management Officer, effectively handled the third party contact center calls for multiple banks and financial institutions. 
o Played a key role in establishing a new MAF Finance call centre, imparted training to the new joiner along with the feedback for improvement of the process and customer service quality.
o Processed the Credit Card authorisation requests received on Call, Email and FAX for the third party bank’s Call Centres.
o Regularly managed the merchant helpdesk calls and the resolution of issues and complaints by troubleshooting and arranging for the technician visits.

Officer - Contact Management

Emirates NBD

As a Customer Service Specialist effectively handled the call-centre calls with the aim to increase the incidence of first-call-resolution while reducing the number of tickets raised to the bank office and other internal departments. 
o Adopted cross-selling strategy to help the sales team by enabling lead generation and sales of other products and services.
Notable Achievements
o For the consistent efforts, was recognised and awarded by the organisation with a Certificate of Recognition for
Outstanding Performance in Feb.2011, and for Excellent Customer Service in March 2011.

Customer Service Specialist

WNS Global Services

Worked for a US-based Back-office process named as Ameriprise Financial (a sister concern of American Express) and
processed the cases for setting-up the new accounts of the insurance policy buyers.
o Resolved various customer queries received through different channels including email and fax.
o Worked on various software and applications including COLA, C2P3, Phase3, Surpass and Clarify-CRM.
o Also served as a Temporary Quality Checker to successfully replace the Quality Monitoring Executives during their absence.

Customer Service Associate

Reliance Communications

o Assisted the users on General Inquiries, Billing related Info and Disputes, Promotions and troubleshooting for network
issues, national and international roaming related issues and other complaints.
o Cross sold the different products and services to the existing customers by providing detailed information on features and
benefits
o Got internally transferred to Back Office for managing Callers Ring Back Tone (CRBT) activation, cancellation and
maintenance of the CRBT account.
o Worked on resolving the general inquiries and complaints raised by call centre agents by making outbound calls and SMS.
o Worked on different Telecom Software and applications such as Clarify CRM, ICCM, and CRBT Application.

Customer Service Executive

Operations Manager | Business Developer | Fostering Business growth by building trusted Client Relationships

A versatile and self-starting Operations & Sales professional with over a decade of profound Banking Industry experience and success with achieving the commercial goals of the banks by leveraging strong background in Banking Operations, Customer Relations
Management and Sales.
I add value to banking businesses by effectively handling the client interactions to resolve critical queries, imparting training to
juniors to help them develop their proficiency in various processes and supporting the internal departments with complicated
customer queries received through various communication channels.
A proven communicator, I easily liaise with customers to build trusted relationships and enable the banks to retain a high
percentage of the personal and business accounts while strategising to help acquire more corporate business accounts.
Highly skilled in devising profitable marketing plans, I focus on process improvement and operational efficiency to achieve
better customer services, eventually, leading to achievement of deeper customer engagement and market penetration.
CORE STRENGTHS:
► Excellent communicator, adept in interacting with all the bank stakeholders, ensuring prompt rapport-building.
►Demonstrated leadership and mentoring abilities to help groom and develop the skills of the new joiners with adequate
training and feedback.
► Efficient in critical and parallel thinking to offer innovative solutions to effectively troubleshoot the technical and business
issues while addressing client queries.
► Proficient in managing time while effectively planning and prioritising the work-flow to ensure adherence to the project
deadlines.
► Strongly self-motivated to impart excellent customer services and achieve the highest levels of customer satisfaction.

PERSONALITY TRAITS:
➤ Amicable and flexible. Energetic and inspiring.
➤ Dependable, detail-oriented and holds strong work ethics
➤ A strong leader & team player with excellent professional networking skills

Vipinstiwari@gmail.com

taplio

The Battle

Kitty Parker 🏠🏢 Property Buyers Agent

Vipin Tiwari

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?