I see a bright future for the way we work, one where people leaders, founders, and HR teams all have the support they need to focus on what really matters: people.

As Co-Founder and CEO of Humaneer, I’m proud to be leading the team reimagining how businesses manage their people operations through AI. Our platform, Mak, helps anyone doing HR handle the heavy lifting of compliance, admin, and process so they can focus on culture, strategy, and impact.

With over 20 years in the people space, building and leading global teams, I know the daily juggle of managing people and running a business. That’s why we built Humaneer: to make people operations faster, smarter, and more human.

I also sit on the UNSW HR Advisory Board, helping shape the future of HR and the next generation of leaders driving change in how we work.

Careen Redman-Matthews

This is Maisie, she turned 100 this week - (15 in human years) 
And we've been best friends since she was 7 weeks old. 

I'll admit it, totally pup crazy over here 🙋‍♀️ But I never used to be, in fact I was scared of dogs as a child, really scared. If I could hear a dog bark walking home from school, I would walk the long way home just so I didn't have to walk past it.

Thats how scared I was. 

Yet, when a housemate of mine was getting her puppy (Hamish) it was love at first sight when I saw this little bundle of joy. 

And overnight... I became a dog person. 

So much so, that in the past 15 years Maisie and I have fostered 6 dogs to get them ready for a forever home (and one foster fail (Rusty) who ended up spending his last few years with us as part of the family 🙌

Dogs are incredible beings, and i think we can learn a lot from them, heres my take on what they do better than some humans: 

🫶 Wake up every morning with excitement for what the day will bring (turning in circles is optional
🫶 Curious about everyone they meet 
🫶 Everyone is a potential friend 
🫶 Find joy in the small things, a leaf, a bird...wait...🐿️
🫶 Make everyone feel seen 
🫶 Food is the BEST thing EVER- never gets wasted 

Be more like Maisie 
Happy Friday 😀

Careen Matthews

CEO & Co-Founder | The platform for the HR work most systems ignore

A few weekends ago I caught my dad heading out for coffee wearing our (vintage logo) company t-shirt humaneer.

He didn’t just get it because he’s my dad. He earned it.

He helped me at an expo last year, lugging screens, banners, boxes and fliers in 40-degree heat with zero complaints. Just getting on with it because it mattered to me and our team.

So seeing him here in Australia, visiting from Scotland for Christmas, choosing to pack that t-shirt in his suitcase, even when their weight limit was already maxed out with the 4000 decaf Tea bags from M&S (IYKYK 😂) it honestly meant the world.

Earbuds in. Smart watch on. (Kindle in hand) - He is absolutely ROCKING IT

There’s something really special about seeing someone who’s been in your corner long before any of this existed, supporting what you’re building in such an understated way.

A small moment that carried a huge amount of weight for me over the break 🫶

Sometimes support shows up loudly. Other times, it shows up in the little moments. 

Happy Friday 🚀

This is my husband and I on our wedding day. When he said his vowes they didn't include being an unofficial co-founder. (Thats the one with no equity and no title) 😜

But he is my rock through it all. The long days. The late nights. Holding the fort when Im travelling. Listening to my moments of doubt and celebrating our moments of momentum at humaneer.

What he brings, more than anything, is grounding.
He comes from a heritage where connection to the land is non-negotiable.
Shoes off. Feet on the earth. Breathe. Get perspective.

And especially as an expats in Australia, with no family here permanently, that grounding matters more than I can properly explain.

When my world starts to narrow to decisions, deadlines, and momentum, he gently pulls it wider again. Reminds me to slow down. To step outside.

To remember there’s a bigger picture beyond the immediate problem in front of me.

Building a company is rarely done in isolation, and as a female founder, I’ve know just how much this journey depends on the village around you. 

 - Friends who check in (and let you stay in their spare room when your travelling 🫶).
- Co Founders who are are driven and committed to the mission (heres looking at you Kimberly Burns Annie Johnson) 🚀
 - Neighbours who show up.
 - Mentors and advisors who offer perspective when you’re too close to see clearly.
 - An incredible community that reminds you you’re not doing this alone.

And at the centre of mine is this human.
Supporting, beleiving. And being there. 

It’s easy to celebrate milestones and wins.
But today I wanted to acknowledge the people who make it possible to keep going.

Grateful doesn’t even begin to cover it. 

Happy Friday 😀

Chuckling as I write this...

I’ve never been someone who “goes for a jog” or "goes for a run". That just… wasn’t me. A few months ago I couldn’t run for the bus never mind a park run. 

And yet, two Saturdays ago, I did. 5km on a Saturday morning... And it was incredible 😁

On my birthday in November last year, I decided to give myself a different kind of present. The gift of health and wellbeing.

So I started where I was (To be fair the bar was pretty low after a massive year at humaneer and juggling #parentlife).

There have been times, when it's been tough to get out and get away from the screen, when the effort has been real. 

But ....I finished... I blinking finished that first park run... 

And that’s the part that’s driving me now... 

I know ...it's only 5km.. but that seemed impossible 2 months ago and it reminded me how much we can change when we take that first little step. 

I’m still very much a beginner. Still building fitness. Still figuring it out.

But already...
I have more confidence. More energy, and I'm super proud of myself. 

So if anything, this post is a reminder that if you want something to change - start small ...but start.

Whether that’s at work, in life, or somewhere in between.

2 months ago I couldn't run. 

Until I did. 

Happy Friday 🎉

Last year, I made some mistakes.
Not the dramatic kind (thank goodness). More little ones that happen when you’re moving fast, making calls with imperfect information without losing momentum along the way. 

Now, with a bit of distance, I can see why. Doing what startups do. Moving quickly (because we have to). Responding to customers. Building while learning and making decisions based on base level data (because that’s what we have). 
Speed wasn’t my issue. Lack of reflection was (and lack of time was the excuse).

In the startup environment we work in, speed isn’t optional for us. Our runway is real. The market keeps moving. Decisions stack up quickly. And most days, everyone is wearing more than one hat (10 hats) IYKYK Kimberly Burns Annie Johnson.

The thing about startups is we don’t just move fast - we change shape constantly. Our priorities shift. Roles evolve. Plans get rewritten, and growth creates new problems before we have had time to understand the last ones. 
Without moments to pause and make sense of it, this speed can feel like: whiplash, rework, constant context-switching, confusion passed off as agility or fatigue disguised as ambition.

And so,  I needed to find a way to perform better, to reflect quickly and make better decisions, fast. 

A framework that supports me. 

So I wrote down 5 questions which have formed a mini framework for me to work fast and better when time is scarce… (Feel free to save this and use them) 

📍 What problem are we actually trying to solve right now?
📍 What have we learned that may change our thinking?
📍 What are we doing out of habit that might not make sense?
📍 What’s the clearest next decision (not the perfect one)?
📍 What is this going to cost us, (time, money and sanity)?

It’s not a long reflection. It’s not workshops or off sites. It’s my brief, intentional internal calibration. 

I learned the hard way last year that speed without reflection doesn’t stay fast. It creates rework and it can slow you later with more mess (and stress).

Already this way of working has cleared my thinking and given me just enough room to reflect quickly when I need to. It's not about hesitation, it`s not about slowing down. It’s what’s going to make the speed sustainable and the decisions better at humaneer 🚀

The HR Events calender (ANZ ) 2026 is LIVE 🚀

Thats right- no more googling "HR events near me" anymore 😂

And this year its gone up a notch, we have included a playbook to "Get the most out of HR events" (virtual and in person) 

The Calendar comes with the following 

✅ Events Calendar
✅ Playbook - Get the most out of HR events
✅ Submit an event link 

Coming soon.... The reviews page- so you can rate events you have been to and see what others thought. 

The link is in the comments, if you know of a HR/HR Adjacent event thats not in there- let me know below in the comments and Ill get it added quick smart. 

Happy Monday 😀

And thanks so much Matt McFarlane for the nudge to get this live - you ROCK 🚀

Kimberly Burns Annie Johnson Andrea Kirby Jason Portelli Cindy Hayer Kathryn Palmer Adam Axon Nick Sayer-Gearen (MBA, MAHRI) Katie McLean Tash Pieterse Christina Carden (she/her) Sharon Banfield Jodi Rosenthal John-Paul Costales Samantha Grabish (nee Williams) Kylie Fuller

Hey HR Friends 👋
A little reminder.... You’re not meant to have all the answers alone.

Some of the best HR decisions I’ve been part of didn’t come from a framework or a strategy deck. They came from conversations with people who’d been there before.

Quick sense-checks.
Different perspective.
PSometimes a moment of reassurance that you’re seeing the situation clearly.

After many (many) years in HR, I’ve noticed something important.

As HR leaders we rarely struggle with knowing what to do.
What we often look for is confidence in our judgement, especially when the responsibility is real and the implications stretch beyond the moment.

Because we know the HR decisions aren’t in isolation...
They affect people’s livelihoods.
They shape culture.
They influence trust, fairness, and long-term outcomes.

That’s why community matters so much in this profession. Not as a place for noise, hot takes, or performative opinions. Not as a substitute for expertise or experience.

But as a space for us to:

✅ Talk through nuance
✅ Share context that perhaps doesn’t fit neatly into policy
✅ Learn from lived experience, not just theory

When we, as HR leaders can sense-check decisions with peers who truly understand the role, something powerful happens.

Clarity improves.
Confidence grows.
And we can move forward knowing we are not carrying responsibility in isolation.

This kind of support doesn’t dilute judgement. It strengthens it. Its powerful. 

And at a time when HR is being asked to operate with more care, more consideration, and more impact than ever before, that kind of support isn’t a “nice to have”.

It’s foundational.

If you havent already, come check out the humaneer community, we would love to welcome you 🫶

Kimberly Burns Andrea Kirby

If your HR role feels busier than your calendar suggests, this is probably why.

Because so much of the work doesn’t sit neatly in tasks or meetings.
It lives in the thinking.

Checking before a conversation. What context we’re holding, understanding and assessing legislation... “if we do this, what happens next?” 

All of this is constantly running in our heads. 

Then we have a meeting.... and the next part of the work continues.

Notes.
Documentation.
Follow-ups.
Turning a conversation into something clear, fair, and defensible.

For a long time, I thought all of that was just the extra part of the role.
Something we absorb. 

It took me building a solution humaneer to truly address the reality of working as a HR professional to really understand that this is THE work.

Not just what happens in the room (or virtual room), but everything before and after it.

That’s why HR roles can feel mentally full even when calendars are not back to back (though back to back calendars .... thats a post for another day 😜).

If you work in HR, this probably won’t surprise you, but it might explain why the role feels the way it does.

HR doesn’t need "another" strategy deck this year. (Yep I'm saying it)

I say this having spent years in HR leadership roles where the strategy was clear and still the pressure sat with execution.

The real admin heavy work for me always came after meetings:

✅ Writing up decisions properly - ensuring everyone was clear on what was discussed, actions and outcomes. 
✅ Checking compliance twice (thrice in some spicy situations)
✅ Making sure nothing was missed 
✅ Weighing up,  then carrying the risk long after everyone else logged off (yep, most of this work was done after hours) 

We didn’t lack vision as a function, we didn't lack capability . We lacked capacity and execution support.

So strategy quietly became another responsibility in HR  - without the systems to carry it to full capacity.

That’s one of the big reasons sometimes our roles can feel heavy. We get  bogged down in the execution layer.

We doesn’t need more frameworks or slides. We need systems that actually do the admin work.

That’s how strategy stops being aspirational and becomes sustainable.

Do you agree? I'd love to know.... 

Kimberly Burns humaneer

HR isn’t just a role.
It’s a responsibility.

Sometimes I try to explain why I care so deeply about our industry and the people in it.

Because it can be a lot.

Imagine doing a role where your judgement is constantly questioned.
Where people drop into your office, your DMs, your inbox, asking for a “quick chat”. (that 9 out of 10 times is never quick 😉)
Where advice is sought and sometimes ignored until something goes wrong.

Imagine knowing that getting it wrong isn’t just awkward or inconvenient.
It can mean legal action.
Tribunal hearings.
Real consequences that follow people and companies for years.

And imagine carrying the awareness that what you advise could directly affect someone’s livelihood, wellbeing, and sense of worth.

That doesn’t switch off at the end of the day.

So when I talk about supporting HR better, it’s because I understand what comes with this profession.
Not because the role needs sympathy, but because it carries responsibility most people never see.

And supporting this industry, and the people in it, is a responsibility we take seriously and with the utmost respect humaneer

As a new week begins, there’s something I’m very clear on after 20 years in the People Space... capability has never been the issue.

I’ve worked alongside HR professionals who are thoughtful, principled, technically superb and deeply committed to doing the right thing, (often in tough situations where there is no perfect answer).

What has changed is the level of responsibility the role now carries.

More complexity, more expectation, more legislation and more nuance in how decisions affect people, culture, and the business.

For a long time, we've adapted quietly. Thinking ahead and connecting dots others couldn’t see all while holding context, judgement, and care. Often working out of hours to ensure this.

What gives me real optimism now is that this no longer has to be the norm....

We finally have better ways to support how HR actually works, not just documenting decisions, but supporting judgement, execution, and follow-through in concise ways that reflects the importance of the decisions and actions we take. 

And this matters.

Because when HR is properly supported (especially at the execution layer), it doesn’t just make the work feel more sustainable, it increases our capacity and our impact. 

And I'm here for it!

This is the version of HR I’m deeply invested in helping build.

Who's with me? 😀

humaneer

Most people think the HR work happens in the meeting.
It doesn't.

Certainly alot of work happens in meetings, but a HUGE proportion of the work we do happens around them.

Before a meeting there are: 
✅ The checks.
✅ The context.
✅ The history.
✅ The legislation.
✅The thinking through of how this could land (and what happens if it doesn’t) and preparing for scenarios.

None of this shows on the calendar invite. But it’s essential.

Then there’s the meeting itself.
✅ The conversation.
✅ The reading of the room. Noticing tone changes, slight shifts
✅ The split-second judgement calls you make as things unfold.

And once the meeting ends, the work continues.
✅ Notes.
✅ Documentation created
✅ Decisions that need to be captured properly.
✅ Follow-up that has to be clear, fair, (and sometimes defensible).
✅ Turning what was said/decided/discussed into action.

For a long time, I thought all of the work outside the meetings was just “part of the job” - something we did in the background.

It took me years to really see that this IS one of the biggest parts of our job.

Not just the conversation, but everything that surrounds it.

That’s why I care so much about how HR is supported across the whole arc (shameless plug for humaneer 😜) - before, during, and after.  Not just in the moment everyone sees.

Because when that work is properly supported, everything feels steadier, clearer and more sustainable.

What do you think, do you agree?

The meeting ends. The work doesn’t.

One thing I didn’t really appreciate early on in my HR career was just how much of the work happens after the conversation.

Everyone leaves the room and moves on to the next thing.
And HR keeps thinking.

Replaying what was said, wondering how it landed, working out how to turn intent into words that are fair, clear, and considered.

Because no matter how much we prepare for meetings, the variable is always people.

Things can get messy.
Feelings can get hurt.
Egos can get bruised.

Not because anyone meant harm, but because work is human, and people bring emotion, history, and context into the room with them (and thats what makes us human).

For a long time, I just thought (or accepted) that was part of the job. Something you did quietly, unseen, that just happened.

It wasn’t until much later and once I stepped into building humaneer that I realised how much judgement, care, and responsibility sits in the moments after the meeting is over.

That thinking isn’t extra. It’s not overthinking. It’s the work.

What makes me genuinely optimistic now is that we finally have better ways to support ourselves in HR for those moments. Not just pre meeting or in the meeting itself, but afterwards, when decisions are being shaped and our confidence really matters.

That’s where things become clearer. And that’s where expertise and impact shows up.

I'd love to ask my HR friends - do you agree... so much of our work starts after the meeting?

Stepping out and being brave today by sharing this article I wrote in December.  Writing has never been a strength of mine, and delving into it at the end of the year to write articles has been a "journey"... and one that I am thoroughly enjoying now.
Don't forget the humans is a little corner of the web for curiosity, rubber ducking on paper and making sense of the world of work - I'd love to know what you think....

How does organisational culture hold up when so much knowledge now lives in systems, not people? This is something I’ve been thinking about alot recen

Open article: If systems hold knowledge and humans hold culture. What happens if one starts replacing the other? by Careen Matthews • 5 min read

If systems hold knowledge and humans hold culture. What happens if one starts replacing the other?

House of Talent is BACK 🕺🏼

A night of People people and great house music- where it's all about connection not content. 

We absolutely love teaming up with Viren Thakrar and Andrea Kirby for this event again in Melbourne. 

If you love music and meeting people this event is for you.

🗓️ Thursday 26th Feb
⏰ 5.30-9.30pm 
📌 Secret Melbourne CBD cocktail bar (details released to ticket holders before the event) 


Early bird tickets are live - details down below in the comments 👇🏼

Kimberly Burns Annie Johnson Jodi Rosenthal Tamara Di Veroli Tammie McDonald Ivan 'Harry' Harrison Matt Vido Adam Axon Bridget Thakrar GAICD humaneer 

can't wait to see you on the dancefloor ...

Hi I’m Sam.

I help HR consultants, Fractional HRs, Executive Coaches and Benefit Specialists to generate consistent revenue from the right clients.

I do it with MindAbility Business Club, where we:

- Have bi-weekly calls to build your business knowledge
- Get you unstuck from the day-to-day challenges
- Give you a community you can rely on for questions and support
- Encourage collaboration with other specialised business owners
- Share access to our library our training resources

All with the aim of helping you build a consistent business you can rely on.

Some of our community member wins:

🚀 Increased a contract from $10,000 to $25,000
🚀 Increased revenue from $9,000 to $18,000 per month
🚀 Gone from $0 → $270+ revenue in the first 9 months
🚀 Make more money whilst reducing hours worked by 30%
🚀 Replaced their $120k corporate income in less than 3 months

If you need support tailoring our expertise and advice to help you grow your HR / People business…

Send me a DM to sign up for the MindAbility Business Club!

Sam Eaton

How to build a $1M HR consultancy in 2026

without burning out or racing to the bottom on price.

Most HR consultants don't fail because they lack experience. They fail because they rebuild corporate life under a new logo.

1. They chase clients instead of building a business model.
2. They take every project instead of creating predictable income.
3. They mistake "busy" for "steady."

That's what we're changing.

27th January, 5 PM (UK) / 12 PM (EST), I'm running a live Masterclass for HR consultants and coaches who are ready to scale beyond their calendar with something more stable, and a lot more satisfying.

➙ We'll strip away the fluff
➙ Rebuild your model for steady income and
➙ Give you the clarity to scale with confidence

All this without losing your sanity in the process.

If you're ready for predictability, structure, and calm growth…
Comment "PAYCHECK" below and I'll send you the link, no strings attached

You left corporate to start an HR business - I'll make sure you never go back

The moment most HR proposals go out, the deal starts to drift.

Not because the client “lost interest”, in fact, it’s because your proposal made it easy to delay.

It’s usually a “pick one” menu, five pages of context, and a soft line like “Let me know your thoughts.” So the buyer does what any busy operator does. They park it. They mean to come back. They don’t.

Then the founder starts the awkward chase. Follow-ups, “just checking in”, more calls, more tweaks. More manual work. Same outcome.

A proposal should close the loop, not open a new one.

Here’s the fix I want you to try for 30 days:
Don’t send proposals, book the next step (walk-through).
Keep the proposal concise.
Minimal outcome. Minimal scope. Straightforward pricing.
A clear decision deadline, and walk them through on the call.

You’ll lose fewer deals to silence, and you’ll get hours back every week.

FYI: I'm hosting huge Masterclass this week on the topic "From trading time to $1M HR Business”
If you want to get ahead and make 2026 your breakout year, DM me “Masterclass”

(Only a few places left)

“I can do that too” might be the most expensive sentence in HR consulting.

I hear it from smart HR founders all the time. A client asks for “one more thing” and the founder says yes, because they don’t want friction. They want to look easy to work with.

Then the week gets eaten. Custom work, extra calls, new deliverables, constant tweaks. The team gets confused because the scope keeps moving. The founder jumps back into manual work to keep quality high. Margin quietly disappears.

That sentence turns your offer into a buffet. Clients stop buying a defined outcome. They start buying access to you.

The fix? Be clear (It doesn’t make you tough to work with)

Have a default scope that you sell hard. Anything outside it becomes a paid add-on with a price and a timeline, or a separate project, or a clean no. No debating on WhatsApp.

--
FYI: I'm hosting a huge Masterclass in a few days on the topic "From trading time to $1M HR Business”

If you want to get ahead, and make 2026 your breakout year, DM me “Masterclass”

(Only a few places left)

Most AI advice for HR is just screenshots of ChatGPT.

“Look, it wrote a policy.”
“Look, it drafted a job ad.”
“Look, it summarised a meeting.”

Nice. But you’re still the one doing the work.

Implementation is when your week gets lighter. When follow-ups happen without you remembering. When proposals don’t need three rewrites. When reporting isn’t a late-night job. When the admin stops eating the hours you should be using to lead, sell, or switch off.

Screenshots don’t change a business. Workflows do.

--
FYI: We hosted a huge Masterclass yesterday on the topic "From trading time to $1M HR Business”

If you missed it and want the replay, simply DM me “Replay” and I’ll send it over.

Does this first week already feel like we have jumped straight to June?

And honestly, how good is that feeling.

This week I spoke with more than 50 people, and what stood out was the energy. So many founders and leaders genuinely excited about what they are building, where they are heading, and how they want this year to feel, not just what they want it to produce. Those conversations are always a privilege, and they remind me why I love this work.

Now it is my turn to slow things down a little. A bit of rest and recovery, plenty of walks, some proper downtime, and a couple of good fiction books waiting patiently on the shelf. Wishing you all a very happy Saturday, and space to enjoy it in your own way.

--
As a small note before I sign off, I'm hosting a huge Masterclass in a few days on the topic "From trading time to $1M HR Business”
If you want to get ahead, and make 2026 your breakout year, DM me “Masterclass”

(Only a few places left)

I see a lot of HR businesses delivering constantly and still feeling behind financially.

Yesterday I met a HR consultancy founder who said, “We’re slammed.”
Then she slowly added, “But I’m not paying myself what I should.”

This combo usually means one thing: You are selling effort, not outcomes.

You are winning work, but the margin is bleeding out through “just a quick call”, custom proposals, bespoke deliverables, and most harming, “Founders doing the hard-manual parts because no one else can.”

You stay busy, but the business is stagnant.
Busy is not proof you have a strong offer. It is often proof you have weak boundaries, and a shit ton of manual workload.

If you want profit, tighten three screws (This is exactly what I told her):
A clear scope, a paid diagnostic or minimum fee, and a delivery & growth system that doesn’t stall if you take a week off

--
FYI: I'm hosting huge Masterclass next week on "From trading time to $1M HR Business”

If you want to get ahead, and make 2026 your breakout year, DM me “Masterclass”

(Only a few places left)

Most HR founders I know don’t fear sales. They fear sounding desperate.

They’ll do great delivery. They’ll handle tough clients. They’ll fix a messy team situation. No problem.

But the moment it’s time to follow up, ask for the meeting, or talk about price, they freeze. Not because they can’t sell. Because they don’t want to look needy.

So they hide behind “relationships”. They wait for referrals. They post vague content. They tell themselves the market is slow.

Meanwhile the pipeline goes quiet and they end up doing more manual work to “make up for it”, custom proposals, free consults, extra deliverables. Busy again. But revenue still stagnant.

One thing I learned after building multiple businesses is confident follow-up doesn’t sound desperate. It sounds organised.

Desperate is chasing at the end of the month because you avoided simple pipeline habits all month.

Decide your follow-up rules in advance. “I follow up 3 times over 10 days. Then I close the loop.” and stop making it emotional.

--
FYI: I'm hosting huge Masterclass This week on the topic "From trading time to $1M HR Business”

If you want to get ahead, and make 2026 your breakout year, DM me “Masterclass”

(Only a few places left)

The HR founder calendar is weirdly predictable.

Week 1: you feel on top of things. Calls booked. A couple warm leads. You think, “Okay, we’re back.”

Week 2: delivery starts shouting. A client wants “one small tweak”. A proposal needs rewriting. Someone on the team pings you for approval. You end up doing the manual work because it’s faster than explaining it.

Week 3: you’re deep in ops. You still reply to DMs, still post, still “keep an eye” on the pipeline, but nothing is actually being pushed forward. Follow-ups slip. Outreach dies.

Week 4: panic week. Next month looks thin. You scramble, discount, take on messy work, and promise timelines you’ll regret.

Then you repeat the month and call it “seasonality”.
It’s not seasonality. It’s founder-dependency.

--
FYI: Tomorrow, I'm hosting a huge Masterclass on the topic "From trading time to $1M HR Business”

If you want to get ahead, and make 2026 your breakout year, DM me “Masterclass”

(Only a few places left)

Chasing overdue invoices feels awkward in HR because your whole brand is “relationships”.

So you wait. You soften it. You hint. Then two weeks pass and now it’s even more awkward.

Here’s how to chase without damaging the relationship. Keep it calm, assume positive intent, and make the next step clear.

Message 1 (Day 1 overdue):
“Hey [Name], quick one. Invoice #[X] for [£/USD] was due on [date]. Can you confirm if there’s no technical issue?”

Message 2 (Day 4):
“Just bumping this. If it’s stuck with finance, happy to resend or add any PO details. What date should I put in my diary?”

Message 3 (Day 7):
“Sharing for clarity, we pause delivery when invoices go past 7 days overdue. As soon as payment is scheduled, we continue from where we left off. Can you confirm the payment date today?”

No making it emotional and long paragraphs. You’re being professional.

--
FYI: I'm hosting huge a Masterclass today on the topic "From trading time to $1M HR Business”

If you want to get ahead, and make 2026 your breakout year, register now: https://lnkd.in/eyNU6eFs

(Only a few places left)

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The Battle

Careen Redman-Matthews

Sam Eaton

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taplio

The Battle

Careen Redman-Matthews

Sam Eaton

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Careen Redman-Matthews's LinkedIn Performance

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