GaggleAMP

Manager of Customer Success

Team Lead, Customer Success & Scaled Programs

End-to-end ownership and accountability for ensuring customer growth, delight, and retention.

Drive overall business growth by increasing renewal rates, reducing churn, and expanding revenue from cross-sell and up-sell opportunities.

Cultivate relationships with key decision makers to drive adoption and identify opportunities for customer growth.

Engage customers in training, coaching, and review meetings to derive maximum value from their investment in GaggleAMP.

Customer Success Manager

Gain Grow Retain

Member

Exit Five

#1 community for B2B Marketers, and it's DG - why wouldn't I be a Member!?

RevGenius

RevGenius is a group of revenue generating sales and marketing professionals brought together to learn, share, support, and grow.

PennsylvaniaGear

Developed our Pennsylvania P logo, and decided to start a fun little eComm store during the pandemic 

Responsible for all aspects of business operations.

Founder 

Jabmo

Jabmo is the international leader in Account-Based Marketing (ABM). Jabmo's unique combination of IP based technology platform and managed services enables companies to send personalized B2B advertising to their target accounts and measure the impact across all digital marketing channels.

Responsibilities:

Develop a proactive and strategic relationship with your customers to gain a deep understanding of their business objectives and provide strategic ABM advice.
Provide reports, analysis, and recommendations through reviews with the customer (Weekly, Monthly and/or Quarterly)
Manage day to day customer communication from pre-sales to renewal
Lead onboarding and implementation for new customers, providing strategic guidance and technical expertise around Jabmo ABM solutions to demonstrate value quickly.
Maintain a regular cadence of account reviews with key stakeholders to ensure expectations are being met and your customer is seeing successful results
Suggest additional use cases and target accounts to help bolster their ABM impact.
Plan customer display advertising campaigns and prepare boardroom-ready reports.
Coordinate campaign set up with our ad operations, creative and data teams.
Work collaboratively with our account executives to develop and broaden client relationships.
Develop compelling client-facing presentations, best practices and processes documents.
Work with our product team to build scalable processes and product

Team Lead, Customer Success - Enterprise 

The Douglas Stewart Company

Supervisor of Marketing Communications

Northwest Analytics

Advocate the effective use of manufacturing big data analytics to drive Industry 4.0 initiatives. 
Help manufacturers of all sizes, ranging from SMBs to some of the largest Fortune 1000 manufacturers realize the potential residing in their existing manufacturing databases.

Report directly to Vice President of Marketing

Sr. Marketing & Customer Success Strategist

MyBartender

Responsible team lead for upscale catering and beverage service for large
special occasions and corporate events.

Event Manager & Client Liaison 

Rockstar Modeling & Promotion

•Correspond with the company founder & managing director to maintain accounts, expenses and corporate budgets 
•Generate public interest & demand for designated brands 
•Formulate innovative marketing strategies to increase brand awareness
•Recruited and trained new promotional staff to implement interactive brand initiatives and events 
•Advertised company brands through social media, product sampling and giveaways at over 20 designated accounts in the sales territory
•Provide customer feedback regarding brands to management 
•Key Brands: Miller Lite, Coors Light, Blue Moon, Leinenkugel's, Molson, and all other MillerCoors related brands, Guinness, Lagunitas, Fireball whisky, Buffalo Trace bourbon, Eagle Rare bourbon, Dr. McGillicuddy's Shnapps and many more

Brand & Promotions Account Manager 

Team Lead, Customer Success & Scaled Programs at GaggleAMP

Here's my deal—I lead Customer Success in the B2B Marketing SaaS space and I'm a hands-on problem solver who loves turning big, complicated ideas into simple, workable plans. Give me a messy challenge, and I'll help make sense of it. I get excited about building new things and mastering tools along the way.

When I'm not at work, you'll probably find me testing out AI ideas or coming up with terrible dad jokes (What did the grape say when it got stepped on? Nothing, it just let out a little wine! 🍷).

Want to chat about...
👉 How to provide more value to your customers?
👉 Using AI in Customer Success and GTM motions?
👉 Swapping AI prompts and ideas?
👉 Trading awful puns and memes?

Let's connect! I'm always up for meeting new people and swapping ideas. 

Let's make something cool happen together.

Chad Rosh

Bob London

Are your CS, Sales or Account Management team's customer conversations really about the customer? 

Or are they just check-the-box "feature-fests," narrowly focused on your product with little or no value to the customer?

RADICALLY AUTHENTIC DISCOVERY (RAD) BOOSTS CUSTOMER ACQUISITION & RETENTION

RAD is based on my customer discovery conversations with over 2,700 B2B decision-makers and features two unique components:

1. Disruptive, penetrating questions that give customers space to talk about what they're experts in: Their problems, priorities and perceptions (not your product!).
2. Techniques to "mute yourself" so you can listen between the lines and go where the customer or prospect wants to go. As a result you'll "hear" what's really important TO THEM.

NOW, YOUR TEAM CAN LEARN RADICALLY AUTHENTIC DISCOVERY

I'd love to help your team reap the benefits of this unique approach. In my personalized professional development programs, your team will receive exclusive and actionable content not available from any other source, including:

+ ​The disruptive questions that yield candid responses and insights.
+ The importance of asking open-ended questions you don't know the answer to.
+ The right way to frame conversations, ask questions and follow up.
+ Tips on “listening between the lines” to maximize insights.

Visit www.boblondon.co to learn more.

CEO, Founder & Chief Listener

Your customer’s voice should be your company’s voice. I help clarify both.

I work best with B2B leaders - CEOs, founders, heads of CS, Sales, Marketing and Product - who have this in common: You're curious about what their ideal customers and prospects actually think and need IRL (in real life) vs. what you HOPE they need. 

You want to understand how to define value on the CUSTOMER’S terms, not yours. And you’re not afraid to “go there,” to discover the their truth. In fact, you're convinced that’s how your business will win.

My promise - based on 2,300+ interviews with B2B decision-makers - is this: Radically authentic customer discovery will help you develop more powerful brand strategy, positioning, messaging, differentiators and value prop.

And these form the foundation of more successful customer acquisition and retention efforts. And of course, that's what it's all about.

SERVICES:

Voice of customer
Radically transparent discovery reveals what matters to the market in the real world. Engagements include Customer insights, Product-market fit, Sales win-loss, Customer churn, Exit interviews

Voice of company
A compelling messaging strategy boosts customer & employee acquisition & retention. Engagements & deliverables include: Messaging playbook, Positioning & differentiators, Value prop & messaging, Brand promise & strategic narrative, Investor pitch

Discovery training
Learn to get customers and prospects to open up like never before. Specialized workshops and coaching for: Customer Success, Sales, Account management, Product marketing & management

taplio

The Battle

Chad Rosh

Bob London

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