GaggleAMP

Manager of Customer Success

Team Lead, Customer Success & Scaled Programs

End-to-end ownership and accountability for ensuring customer growth, delight, and retention.

Drive overall business growth by increasing renewal rates, reducing churn, and expanding revenue from cross-sell and up-sell opportunities.

Cultivate relationships with key decision makers to drive adoption and identify opportunities for customer growth.

Engage customers in training, coaching, and review meetings to derive maximum value from their investment in GaggleAMP.

Customer Success Manager

Gain Grow Retain

Member

Exit Five

#1 community for B2B Marketers, and it's DG - why wouldn't I be a Member!?

RevGenius

RevGenius is a group of revenue generating sales and marketing professionals brought together to learn, share, support, and grow.

PennsylvaniaGear

Developed our Pennsylvania P logo, and decided to start a fun little eComm store during the pandemic 

Responsible for all aspects of business operations.

Founder 

Jabmo

Jabmo is the international leader in Account-Based Marketing (ABM). Jabmo's unique combination of IP based technology platform and managed services enables companies to send personalized B2B advertising to their target accounts and measure the impact across all digital marketing channels.

Responsibilities:

Develop a proactive and strategic relationship with your customers to gain a deep understanding of their business objectives and provide strategic ABM advice.
Provide reports, analysis, and recommendations through reviews with the customer (Weekly, Monthly and/or Quarterly)
Manage day to day customer communication from pre-sales to renewal
Lead onboarding and implementation for new customers, providing strategic guidance and technical expertise around Jabmo ABM solutions to demonstrate value quickly.
Maintain a regular cadence of account reviews with key stakeholders to ensure expectations are being met and your customer is seeing successful results
Suggest additional use cases and target accounts to help bolster their ABM impact.
Plan customer display advertising campaigns and prepare boardroom-ready reports.
Coordinate campaign set up with our ad operations, creative and data teams.
Work collaboratively with our account executives to develop and broaden client relationships.
Develop compelling client-facing presentations, best practices and processes documents.
Work with our product team to build scalable processes and product

Team Lead, Customer Success - Enterprise 

The Douglas Stewart Company

Supervisor of Marketing Communications

Northwest Analytics

Advocate the effective use of manufacturing big data analytics to drive Industry 4.0 initiatives. 
Help manufacturers of all sizes, ranging from SMBs to some of the largest Fortune 1000 manufacturers realize the potential residing in their existing manufacturing databases.

Report directly to Vice President of Marketing

Sr. Marketing & Customer Success Strategist

MyBartender

Responsible team lead for upscale catering and beverage service for large
special occasions and corporate events.

Event Manager & Client Liaison 

Rockstar Modeling & Promotion

•Correspond with the company founder & managing director to maintain accounts, expenses and corporate budgets 
•Generate public interest & demand for designated brands 
•Formulate innovative marketing strategies to increase brand awareness
•Recruited and trained new promotional staff to implement interactive brand initiatives and events 
•Advertised company brands through social media, product sampling and giveaways at over 20 designated accounts in the sales territory
•Provide customer feedback regarding brands to management 
•Key Brands: Miller Lite, Coors Light, Blue Moon, Leinenkugel's, Molson, and all other MillerCoors related brands, Guinness, Lagunitas, Fireball whisky, Buffalo Trace bourbon, Eagle Rare bourbon, Dr. McGillicuddy's Shnapps and many more

Brand & Promotions Account Manager 

Team Lead, Customer Success & Scaled Programs at GaggleAMP

Here's my deal—I lead Customer Success in the B2B Marketing SaaS space and I'm a hands-on problem solver who loves turning big, complicated ideas into simple, workable plans. Give me a messy challenge, and I'll help make sense of it. I get excited about building new things and mastering tools along the way.

When I'm not at work, you'll probably find me testing out AI ideas or coming up with terrible dad jokes (What did the grape say when it got stepped on? Nothing, it just let out a little wine! 🍷).

Want to chat about...
👉 How to provide more value to your customers?
👉 Using AI in Customer Success and GTM motions?
👉 Swapping AI prompts and ideas?
👉 Trading awful puns and memes?

Let's connect! I'm always up for meeting new people and swapping ideas. 

Let's make something cool happen together.

Chad Rosh

Meggitt

·	Conduct Failure analysis reports for actuators and valves to aid in engineering design changes
·	Lead efforts on getting our boards made at a new production line, including procedure training and testing requirements 
·	Helped qualify over 50 components for our electronics assemblies to help maintain production 
·	Conduct LabView code investigation for the sustainment of production test systems
·	Lead production test equipment upgrade
·	Lead flow system design work for fuel metering valves
·	Lead Software team on flow system FDS, developing effective area calculations and translation tables
·	Conduct ESS testing and HALT testing on different electronics assembly
·	Application/Support for several product lines. 
·	Contribute to NextGen design work for cost reduction efforts
·	Contribute to weekly ECO/DRs to sustain our production lines

Electrical Engineer 3

SPAWAR

·	Develop data preprocessing and visualization scripts for project within NAVWAR
·	Develop regression and classification scripts for MDUSV Vessel preventative maintenance project

Machine Learning Engineer

·	Serve as Scrum Master for team to distribute work to and coach engineers on a successful 8-month long project
·	Serve as technical lead for majority of the project life cycle to lead meetings and remove roadblocks to keep project on schedule
·	Support multiple large-scale events with other contractors and NIWC PAC
·	Travel out to sea as Unmanned Surface Vessel Network Engineer

C4N Engineering Lead 

·	Lead Programmable Logic Controller (PLC) sustainment and software updates on MDUSV
·	Develop python scripts and visualizations for the investigation of HM&E faults in MDUSV PLC datasets
·	Conduct PLC code investigation for the creation of an HM&E data catalog and update efforts to PLC debounce settings
·	Power systems design for Vessel ECRs, including complete update of Server Architecture, Payload Topside Power, and SIL Power integration
·	Emulate vessel HM&E systems with Rockwell Software Studio 5000 for SIL/Tech Refresh efforts
·	Contribute to C4N Reference Guide and data harvest procedural documents

Lead Electrical Engineer

Electrical Engineer

·	Engineered a PCB board for a smart vending machine. This included firmware development, Schematic Design, PCB Layout and Systems Design.

Gamma Scientific

·	Developed large-scale engineering project plans, including the project schedule, risk planning, and defined project roles and responsibilities  
·	Implemented hardware, software, and firmware upgrades on products and custom solutions
·	Collaborated with engineering team on design, development, testing, and installation of Reflectance Automation Systems 
·	Collaborated with project team on design, development, testing, and manufacturing of RS-7 LED Spectral LED light source

System Engineer

Aerotech, Inc.

Summary
Provide post-implementation technical support, programming, and start-up assistance to customers in system automation.
Essential Functions
•Communicate directly with customers on telephone, via email, or in person to help them understand product usage
•Provide routine start-up and post-implementation technical support on all current Aerotech products and obsolete products to customers
•Suggest changes to documentation to engineering department
•Gather relevant data for design engineers to troubleshoot and/or reproduce the problem in order to develop a solution
•Provide technical analysis in problem situations, as well as support and training on products to customers
•Assist in creating training programs for customers
•Prepare basic program code per customer’s instruction
•Assist with on-site installation and troubleshooting of products
•Complete field service reports with findings and actions

Field Service Engineer

Sound Technology Inc.

Description: Apply technical knowledge to optimize product output by investigating and eliminating operator variability on manufacturing floor. Capture and document technique to deliver training for new operations on procedures. 
Notable Contributions: 
Developed standardized procedure for tooling that help cut costs and streamline production, resulting in 10% increase in product yield 
Utilize knowledge of Oracle Agile Data to work with documentation 
Contribute to new process development and audit findings

Engineer Tech Support Specialist

Electrical Engineering has taken me all over the world. I'm lucky to be surrounded by some gifted people.

taplio

The Battle

Chad Rosh

Matthew Agostinelli

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