Max Chan

Chan With A Plan

▶︎ 𝐈 𝐰𝐢𝐥𝐥 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐜𝐫𝐚𝐟𝐭 𝐚 𝐣𝐨𝐛 𝐬𝐞𝐚𝐫𝐜𝐡 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐭𝐡𝐚𝐭 𝐰𝐢𝐥𝐥:

✔️ Improve your response rate on online job applications
✔️ Ace the company's interview process and land the job you want
✔️ Job offer negotiation strategies to maximize your compensation package
✔️ Generate more messages from recruiters on LinkedIn about potential job opportunities

▶︎ 𝐌𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐨𝐧 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐰𝐢𝐥𝐥 𝐥𝐚𝐧𝐝:

✔️ An interview within the 1st couple weeks of actively job searching
✔️ A job offer within 1-6 months

If you want a career coach that will craft an effective job search strategy for you, then send me a message and let's chat, as I got the plan to help get your job search back on track. 

► Website: www.ChanWithAPlan.com

► Email: Max@ChanWithAPlan.com

Career Coach

▶︎ 𝐈 𝐰𝐢𝐥𝐥 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐜𝐫𝐚𝐟𝐭 𝐚 𝐫𝐞𝐬𝐮𝐦𝐞 𝐭𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐠𝐞𝐭 𝐲𝐨𝐮 𝐦𝐨𝐫𝐞 𝐣𝐨𝐛 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬 𝐬𝐨 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐬𝐭𝐨𝐩 𝐬𝐞𝐚𝐫𝐜𝐡𝐢𝐧𝐠 𝐚𝐧𝐝 𝐬𝐭𝐚𝐫𝐭 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐝𝐫𝐞𝐚𝐦 𝐣𝐨𝐛.

𝐌𝐲 𝐑𝐞𝐬𝐮𝐦𝐞 𝐏𝐫𝐨𝐜𝐞𝐬𝐬:

1. 1 hour resume strategy call 
2. New resume delivered to you within a week (shorter turnaround times are available upon request)
3. Resume review call to ensure you are satisfied with your new resume and teach you how to tailor your new resume for jobs you are interested in

✔️ Unlimited revisions, until 100% satisfied 
✔️ No initial forms to fill, I keep the experience as hands off for you as much as possible
✔️ Cover Letter and LinkedIn Profile Optimization services are also available

Resume Writer

Bell

As a Marketing Campaigns Specialist, I am currently responsible for launching and optimizing marketing campaigns focused on winning back customers, and acquiring new customers through a combination of both outbound (telemarketing) and inbound marketing tactics (e.g. Email, Social, Digital).

Marketing Campaigns Specialist, Bell Mobility

My main responsibilities were to focus on optimizing and improving Bell's outbound marketing portfolio to win back lost mobility customers and reduce churn. My skills in communication, project management and data insights have led to improvements in our outbound campaigns from an efficiency and results perspective.

✔️ Utilizing quantitative data and qualitative insights on a weekly basis on the team’s highest priority outbound campaigns to help increase the save rate of Bell’s mobility customers and its products.

✔️ Work cross functionally with development, operations and external vendors to launch new outbound marketing campaigns and optimize existing ones through customer segmentation. 

✔️ Collaborated with the operations team to lead the outbound agent strategy initiative to increase contact rate with Bell customers for the team’s highest priority outbound campaign. Resulted in a customer contact lift of over 10%.

✔️ Supported the pricing team and outbound agents via analytics on a newly launched offer leading to a 20% increase in phone hardware upgrades and saving 49% more customers during the offer period.

Proactive (Marketing) Strategy and Analytics Specialist, Loyalty and Retention

DRMG | Direct Response Media Group

One of my main highlights in this role as a Marketing and Sales Analyst is becoming an acting Product Manager and leading the direction of the creation of the Inside DRMG platform. The Inside DRMG platform would be an online internal resource for sales reps to gather competitive market insight of their prospects’ industries to help them sell. 

✔️ Strategized with senior executives to develop the vision of the Inside DRMG platform and what the final product should be.

✔️ Created wireframes/mockups of what the user experience and navigation should look like for the end user as well as the roadmap with assigned deliverables for each team involved.

✔️ Worked closely with the development and design team on product development to create a minimum viable product to test with key executives and sales managers and improve the product with their feedback prior to launch.

Marketing and Sales Analyst (Acquired Surround)

Surround Integrated

Throughout my time at Surround, I have been involved in various aspects of Product. My notable accomplishments are launching a scalable website product for small businesses and being involved with every aspect of marketing to increase product sales digitally for our clients. My drive for continuous improvement and desire to learn gave me the comprehensive skill set required to be promoted multiple times in my four years at Surround Integrated Marketing. 

My main responsibility in my last role at Surround before being acquired by DRMG as a Partner Sales Manager was training sales reps on Surround's digital products to help them sell and to create digital products that suited our partners' clientele. 

✔️ Increased digital sales by 133% with one of our partner agencies.

✔️ Partnered with an external website development vendor to plan, execute and launch Surround’s small business 5 and 10 page website products for our partners to sell.

✔️ Researched and championed the launch of an online ordering product to complement the company’s website product geared towards its restaurant clients. One client received over a 500% return on investment in the first year.

Partner Sales Manager

When I was promoted to Account Manager, this elevated my skills in relationship building, working cross functionally with multiple business units (e.g Accounting, Leadership Team, Design, Development) and being able to adapt to the ever changing space of digital marketing.   

✔️ Led and managed the digital marketing strategy of assigned clients to increase their online presence and drive product growth. 

✔️ Nurtured client relationships in order to retain and grow client accounts. Established a yearly client retention rate of 90%.

✔️ Led the implementation of the digital marketing strategy to revamp course product sales for a financial client. Increased course product sales by 15%+ in Q4 of 2014.

Account Manager

In my first role in the digital marketing space, my curiosity, desire to learn and being a team player led me to successfully implement our clients' digital marketing programs to increase product growth. 

✔️Assisted in the new product launch from a top tier Consumer Packaged Goods client with a major focus on contesting involving social media, media outreach and guerrilla marketing tactics. The campaign led to an increase of 20,000+ Facebook Fans for the page and 11,000+ contest entries.

✔️Spearheaded the implementation of the digital marketing strategy for a Niagara Falls tourism client that led to an increase of online reservations of over 35% for their flagship restaurant and ticket sales of over 15% for their attractions.

✔️Orchestrated and worked cross functionally with designers, developers and senior management to launch multiple website products to help increase our clients' online search presence and website traffic.

Marketing Coordinator

Career Coach // Resume Writer // Job Interview Preparation // Helping you with your job search, so you can stop searching and start working your dream job.

I help professionals with their job search in order to land more interviews, generate more job offers and make more money. 

Message / Connect with me on LinkedIn for more info on:

📝 𝐂𝐨𝐯𝐞𝐫 𝐋𝐞𝐭𝐭𝐞𝐫 & 𝐑𝐞𝐬𝐮𝐦𝐞 𝐖𝐫𝐢𝐭𝐢𝐧𝐠:

Did you know that recruiters skim resumes for an average of 7.4 seconds according to a recent study?

A resume that helps grab a recruiter's attention is a combination of simple yet effective formatting, with captivating bullet points that tells a clear and concise story of all the skills you've developed and all the accomplishments you've achieved throughout your career.

I will create a resume alongside a cover letter that provides a highlight reel of your best work to land you more interviews to get the job you want.  

📈 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧:

Recruiters on LinkedIn use search terms and filters to find their list of potential candidates and then look at the candidates' profiles in more detail to see if there is a match for the roles they are trying to fill.

Once recruiters look at your profile, they won't look at it again. 

I will optimize your LinkedIn profile to help you rank higher in search results of recruiters that hold the keys to job opportunities you are interested in and cultivate an engaging career story on your profile to get them to reach out to you and move you into the interview process.

📞 𝐉𝐨𝐛 𝐈𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰 𝐏𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧:

Studies have shown that 52% of interviewers make their decision about a candidate between 5 to 15 minutes of the interview. 

There's too much on the line to try to wing it and not go in with a proper plan. 

My interview coaching services will help you become more prepared and confident in interviews, to make you the standout candidate that you are to land the job you want.

𝐂𝐡𝐞𝐜𝐤 𝐨𝐮𝐭 𝐰𝐡𝐚𝐭 𝐬𝐨𝐦𝐞 𝐨𝐟 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐬𝐚𝐲:

“After working with Max, I received an improved response rate on my online applications at larger companies and got a job offer at an international digital marketing agency.” - Victoria

“With Max's help, I ended up getting over 10 opportunities from recruiters on LinkedIn within a span of a couple months and accepted a job offer at a company as a Digital Marketing Specialist, where I will be making 25% more." - Naaz

"Max was very professional and was able to redo my resume in a timely fashion. I am certain without his help I wouldn't have gotten my role as a Distribution Coordinator." - Krishnan

💻 Email: Max@ChanWithAPlan.com

DIA Design Guild

I formalized the program structure, introduced scalable processes, and implemented a CSAT measurement system to improve program effectiveness and participant satisfaction.

Key achievements include:
• Scaling the Apprenticeship Program: Formalized a structured 9-month mentorship model, improving project outcomes and skill development for junior designer apprentices.
• Mentorship & Talent Development: Recruited and managed senior designers to provide high-quality guidance for junior designers.
• Improved Project Management & Client Satisfaction: Developed formalized project management processes, leading to clearer expectations and increased satisfaction from client stakeholders.

Design Program Manager

Design Evangelist

Design Mentor & Instructor
Combining both teaching and mentoring, I have over 10,000 hours of experience.

• Served as an instructor at leading institutions, such as General Assembly, GrowthX Academy, Flatiron School, Seattle School of Visual Concepts, Product School, UC Berkeley, and Academy of Art University
• Developed curriculum for top programs, including Springboard, GrowthX Academy, Interaction Design Foundation, IxDF Bootcamps, Flatiron School, Product School, UC Berkeley, and Chegg
• Mentored through various community, bootcamp, and organizational programs

Design Educator

Copenhagen Institute of Interaction Design

I overhauled school management operations, replacing outdated systems with a modern, scalable solution that improved class scheduling and operational efficiency. I also optimized design tooling and software resources, reducing costs and improving data accessibility.

Key achievements include:
• Scaling Course Offerings: Implemented a new school management system, enabling the organization to increase concurrent class capacity by 300%.
• Cost Reduction: Standardized design tools and software, eliminating inefficiencies and saving $100K annually.
• Data & Process Improvement: Applied information architecture principles to improve data accessibility and reduce data duplication by 90%.

Design Operations Manager

The Hired Guns

Worked in a fast-paced agency environment, specializing in design recruiting while also improving knowledge management for the team.

Key achievements include:
• Candidate Evaluation: Reviewed and evaluated 100+ UX designer candidate profiles and portfolios, assessing qualifications and fit for various design roles.
• Process & Knowledge Management: Built a Notion-based knowledge management system to document onboarding, create consistency in projects, and streamline the recruiting process. This significantly reduced the time required to train and onboard new employees.

Design Talent Partner

LinkedIn

I redesigned and standardized LinkedIn’s UX Design onboarding program, ensuring new UX designers could seamlessly transition into any product team and become productive faster.

Key achievements include:
• Onboarding Standardization: Designed and implemented a new UX designer onboarding program to improve ramp-up time and team integration.

IxDF - Interaction Design Foundation

• Led daily operations and strategic initiatives, implementing best practices to optimize the UX Design Bootcamp program 
• Increased member insights by 5% by instigating a regular research program
• Improved project planning and scheduling for UX Design boot camps, strategized new educational initiatives and created original UX course content

Flatiron School

I led Flatiron School’s San Francisco UX program, managing faculty and ensuring the successful graduation and job placement of cohorts of 20 design students. I introduced a cross-disciplinary collaboration program between UX and software engineering students, giving them hands-on experience working together.

Key achievements include:
• Student Success & Placement: Led Flatiron’s San Francisco UX program, ensuring strong job placement outcomes.
• Cross-Disciplinary Collaboration: Built a structured program for UX designers and software engineers to collaborate on projects.
• Curriculum Improvements: Implemented course changes that led to a 20% increase in exercise scores.

Design Program Director

GrowthX Academy

I built and scaled GrowthX Academy’s UX design program from the ground up, designing an industry-aligned curriculum that prepared students for real-world careers. The program achieved a 90% job placement rate, and I oversaw the development of 40+ functional prototypes for web, mobile, and IoT clients through hands-on, project-based learning.

Key achievements include:
• Program Creation & Growth: Designed and launched an industry-aligned UX design program, achieving a 90% student placement rate.
• Client Project Experience: Guided student teams in developing 40+ functional prototypes for real clients, reinforcing practical UX skills through hands-on client collaboration.

Epsilon

I led a cross-functional team of 8, including UX designers, UI designers, and content strategists, delivering solutions for 10+ B2B and B2C clients annually, including Wells Fargo, American Express, Apple, Google, Cisco, and Genentech.

Key achievements include:
• Enterprise UX Leadership: Managed UX strategy and execution for Fortune 500 clients across finance, tech, and healthcare.
• Design Systems & Efficiency: Created scalable design systems, style guides, and component libraries to improve consistency across projects.
• UX Training & Advocacy: Led client workshops to strengthen teams' understanding of customer experience best practices.

Design Manager, Digital Design

TripIt

Drove mobile and web design for a top travel app. Implemented data-driven design practices and led design reviews to ensure high-quality releases.

Lead Product Designer

I'm a design program manager with a background in UX, interaction design, and education. I bring structure to design teams and help programs run smoothly.

I've worked across both industry and education, and I’m especially drawn to roles that support design teams building thoughtful, education-focused experiences. I thrive in environments where I can contribute behind the scenes—helping teams stay aligned, focused, and connected to the needs of users and businesses.

Over my career, I've built and led design operations initiatives, UX education programs, and onboarding optimization at organizations ranging from startups to global tech companies. I’ve formalized design processes, standardized tools, and improved cross-team alignment, helping companies scale efficiently while maintaining a strong design culture.

I’m passionate about solving organizational challenges that impact design teams, whether it’s streamlining workflows, improving collaboration between teams, or developing scalable solutions for talent growth.

Always open to connecting with others (include a note) working at the intersection of design, education, and impact-driven work.

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Max Chan

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