Nike

DC Operations Manager

Grays Enterprise Inc

* Develop and implement the company's strategic vision and long-term business plan.
 * Identify and evaluate new investment opportunities, including acquisitions, development projects, and partnerships.
 * Analyze market trends and competitive landscape to inform strategic decision-making.
 * Establish and maintain strong relationships with investors, lenders, and other stakeholders.
 * Oversee the company's financial performance, including budgeting, forecasting, and financial reporting.
 * Manage cash flow, optimize expenses, and maximize profitability.
 * Secure financing for acquisitions and development projects.
 * Monitor and manage financial risks.
 * Ensure efficient and effective property management operations.
 * Oversee tenant relations, maintenance, and compliance with all applicable laws and regulations.
 * Implement and improve property management systems and processes.
 * Conduct due diligence, negotiate contracts, and manage the closing process.

Amazon

Responsible for leading, developing, and engaging a team of 6 salaried leaders and 500+ associates

Operations Manager

Agilent Technologies

* Drove significant process improvements across multiple departments, resulting in increased efficiencies and reduced risk.
 * Leveraged project management methodologies to lead key initiatives, including an ERP system (BPCS) changeover.
 * Ensured seamless integration and comprehensive documentation (SOPs/work instructions) during the ERP system changeover.
 * Collaborated with leadership to identify and implement strategic process enhancements.
 * Optimized workflows and supply chain operations.

Business Process Analyst

* Leadership & Development: Mentored, trained, and developed a team of 5 Process Assistants and over 300 hourly associates, achieving a milestone of shipping 100k+ in volume.
 * New Site Launch: Successfully launched the first ARFC in Tennessee, onboarding over 200 associates within the initial 30 days.
 * Quality Improvement: Significantly reduced quality defects from 17k to under 1.5k by establishing and empowering quality ambassadors.
 * Process Optimization: Proactively identified and led process improvement initiatives, utilizing Lean principles to enhance efficiency and productivity.
 * Safety & Compliance: Championed a culture of safety, achieving over 70% team participation in COVID-19 testing and full vaccinations.
 * Quality Subject Matter Expert: Served as a quality subject matter expert, providing guidance and expertise to improve processes and reduce defects.
 * Problem-Solving Subject Matter Expert: Acted as a problem-solving subject matter expert, effectively addressing and resolving complex operational challenges.

Area Manager Problem Solve/Quailty S.M.E

Milwaukee Tool

* Supervise and motivate a team of shipping and picking associates.
 * Schedule and assign daily tasks to ensure efficient workflow.
 * Train and mentor team members on proper procedures and safety protocols.
 * Monitor team performance and provide feedback for improvement.
 * Resolve employee issues and maintain a positive work environment.
 * Oversee the accurate and timely processing of outbound shipments.
 * Ensure compliance with shipping regulations and carrier requirements.
 * Coordinate with carriers to schedule pickups and deliveries.
 * Manage shipping documentation and maintain accurate records.
 * Optimize shipping processes to reduce costs and improve efficiency.
 * Manage the efficient and accurate picking of customer orders.
 * Ensure inventory accuracy and proper storage.
 * Implement and maintain efficient picking strategies and procedures.
 * Monitor picking performance and identify areas for improvement.
 * Utilize warehouse management systems (WMS) to track inventory and order status.
 * Maintain accurate inventory records and conduct regular cycle counts.
 * Monitor inventory levels and report discrepancies.
 * Ensure proper storage and handling of inventory.
 * Identify and implement process improvements to enhance efficiency and productivity.
 * Utilize Lean principles to optimize warehouse operations.
 * Analyze data and generate reports to track performance and identify trends.
 * Ensure compliance with all safety regulations and company policies.
 * Promote a safe working environment and conduct regular safety meetings.
 * Maintain a clean and organized warehouse.
 * Act as a problem solve subject matter expert, effectively addressing and resolving complex operational challenges.

Distribution Supervisor

Radial Inc.

Operations Supervisor

FedEx Express

Ramp Agent

Accelerating Ambitious Individuals' Personal, Entrepreneurial, and Career Growth and Development | Operations Leader | Real Estate Investor |

Passionate about driving operational excellence and delivering results, I am an accomplished operations leader and entrepreneur with a proven track record of success. With a strong background in managing and optimizing business operations, I have consistently led teams to achieve operational efficiency, cost savings, and improved performance.

As an operations leader, I excel in developing and implementing strategies that streamline processes, enhance productivity, and drive business growth. I have a deep understanding of supply chain management, lean methodologies, and continuous improvement principles, which enable me to identify opportunities for optimization and drive operational excellence across all functional areas.

In addition to my expertise in operations, I am also an entrepreneur at heart. leveraging my entrepreneurial mindset, creativity, and strategic thinking. I thrive in dynamic and fast-paced environments, where I can identify develop innovative solutions and drive business growth.

With a strong focus on collaboration and team leadership, I have a proven ability to build and motivate high-performing teams, fostering a culture of excellence, accountability, and innovation. I believe in empowering individuals to reach their full potential and creating an inclusive and collaborative work environment.

Charles A. Gray

KIK Consumer Products

 

Manage two sites. Responsible for overseeing day-to-day operations, design strategy and set goals for growth, maintain budgets and optimize expenses, set policies and processes, ensure employees work productively and develop professionally, oversee recruitment and training of new employees, evaluate and improve operations and financial performance, direct the employee assessment process, prepare regular reports for executive management, ensure staff follows health and safety regulations, and other assigned duties. Utilized Six Sigma methods to identify problem areas and gaps within our current processes. Leveraged 5W’s, RCA, and PDCA for continuous improvement initiatives. Use 5S to establish standards and sustain improvements. Created KPI’s to drive the operation. Improved on-time shipping by 100%, by shipping 2 days out compared to 1 day, reduced miss shipments by 80% by tracking and having them reconciled each day, reduced damages by 50% by using the correct PIT equipment in areas worked, proper stacking of products to minimize damages, and having the checkers train with the Quality team to better understand customer expectations, ,and reduced lost sales by developing a robust inventory management program. 

 

DC General Manager

Toastmasters International

summary:
As club President, I set the tone for the club. Provide helpful, supportive leadership. 
Motivate, resolve conflict, and facilitate as required.
Responsibilities: 
• Provide positive leadership to all officers and members
• Build a cohesive team and ensure all tasks are completed
• Oversee and facilitate club meetings
• Lead by example and treat all members fairly and equally
• Hold yourself and other officers accountable
• Be diplomatic in resolving conflict 
• Encourage participation in Distinguished Club Program
• Ensure financial responsibility and accountability for club funds
• Remain current with the Leader Letter
• Represent club at district leadership and area council meetings
• Be familiar with all aspects of the Addendum of Standard Club Options and Club Constitution

As Vice President Education (VPE), schedule  club members’ speeches, verify the completion of projects, and serve as a resource for questions about the Toastmasters Pathways learning experience, speech contests, and club mentor program.
Responsibilities: 
• Set club meeting agendas and assign meeting roles
• Manage club schedule and plan meetings
• Manage member progress in Pathways and act as the primary Base Camp Manager
• Encourage member engagement in the Pathways learning experience
• Plan speech contests
• Hold yourself and other officers accountable
• Keep current with Toastmasters programs
• Manage mentor program
• Provide positive and impartial evaluation on speeches/projects
• Remain current with the Leader Letter
Skills learned:
• Strategic planning
• Evaluate individual’s performance and determine strengths/weaknesses
• Organization and problem-solving
• Successful mentoring techniques
• Positive small group collaboration
• Critical thinking
• Motivate others to set and achieve personal goals
• Strategic thinking
• Succession planning
• Compliance with standard procedures
Item 683VPE

President &VP Education- Voices of Empowerment

Amazon Logistics

Responsibilities are: 
Developing and implementing operational strategies that meet business objectives
Meeting with vendors and suppliers to negotiate prices or terms of sale
Conducting audits of inventory levels to ensure that items are available when needed
Monitoring operational efficiency and making adjustments to improve efficiency where possible
Ensuring that products are delivered in a timely manner, working with carriers to schedule deliveries and troubleshoot any issues that arise
Reviewing operational reports to identify trends and ensure that operations are running smoothly
Coordinating with the customer service department to ensure that customers are satisfied with the company’s service
Developing and implementing operational plans to ensure efficient operations across all departments
Monitoring inventory levels to ensure that the right amount of product is available at all times

Sage

Technology
Responsible for providing leadership of the sales processing and administration team supporting all sales teams by providing sales processing oversight and management, sales administration oversight and management, streamlining current processing workflows, and assist in the development of automated/technology-based solutions to improve the efficiency of current workflows.
Responsible to developing and holding individuals and teams accountable of policies, processes, and procedures. 
Meets routinely with sales leadership to develop and implement long term strategic plans related to sales processing and sales administration to improve the efficiency of current workflows. 
Develop full complement of reporting and analytics to track efficiencies. 
Inform executive level management of departmental progress and problems 
Work with departments across functional areas and business units to identify best practices. 
Work to remove any operational/organizational barriers that may impede success of the team 
Develop and maintain activities concerning overall planning, staffing, and recommendation and implementation of changes to methods 
Work on complex issues where analysis of situations or data requires an in-depth knowledge

XPO/IDI

Order fulfillment, logistics, RMA, Inv. Mgmt. Responsible for daily customer expectations, delivering against customer contract metrics, budget adherence, labor and asset mgmt, and developing operational improvement programs to drive efficiency and effectiveness. Responsible for supervising team made up of typically exempt associates; includes providing training, monitoring work quality, coaching employees on performance and contributing to employee pay decision/changes. Hire, direct, train, and support established business controls to support distribution facility operations.  Supervises and coordinates activities of workers by determining work procedures, preparing work schedules, and expediting workflow by properly utilizing employees and their hours.

•	Define requirements for operations and ensure that the implementation of new strategies and initiatives to effectively meet or exceed these requirements as well as customer expectations  
•Focus on LEAN techniques, quality management processes, and cost control methodologies within the operations to achieve company goals & profit levels; continued business growth; and long term relationships with customers.
•Assigns duties and monitors work completion         
•Manages performance continually; develops associates by providing training and coaching.
•	Maintains a safe work environment and fosters a positive team dynamic, resolving employee relations issues and administering corrective action as required
•	Ensures daily distribution and light manufacturing activities are executed and accountable for performance shortfalls – develop corrective action plans when performance falls below target
•	Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
•	Responsible for exceeding customer metrics (cost, quality, and responsiveness)
•	Implement and coach Lean Warehousing System  and processes
•	Lead start-up activities

Gravotech, Inc. - North America

Responsible for good Customer Service, Order fulfillment, Logistics, Purchasing, Planning, Warehousing, Inventory Control, and Production.

Direct and coordinate with production, purchasing, warehousing, distribution, or financial forecasting services or activities to limit costs and improve accuracy, customer service, or safety. 

Examine existing procedures or opportunities for streamlining activities to meet product distribution needs. 

Direct the movement, storage, or processing of inventory.

Looking after the entire planning process, including procurement, manufacturing, inventory control, distribution and logistics.

Responsible for making sure that each step of the process is being performed effectively so as to rule out lost sales opportunity and costly delays.

Constantly communicate with key personnel in the procurement, manufacturing, inventory control, distribution and logistics department of the organization to ensure that they understand objectives.

Examining current processes and take steps for improvement and cost reduction.
 
Maintain a good relationships with vendors and ensure that the flow of materials remain unhampered.

Arrange the distribution of products and ensure that sales can be achieved effectively.

Supply Chain Manager

Cheatham Chemical

Logistics & Distribution Center Manager
•	Manages a centralized Distribution warehouse and personnel ensuring accurate order fulfillment and on-time delivery. Maintains production lines with packaging and materials for product manufacturing. Monitors inventory levels to manage expenses, minimize loss, and maximize revenue. Ensures that goods are dispatched on time to the appropriate destinations and in the expected quantities. 
•	Redesigned current warehouse layouts to better manage operations for 175,000 sq ft of warehouse space. Researched, developed, and implemented a newer warehouse layout for gaining 60% more storage space within newly purchased Distribution Center covering 220,000 sq ft.
•	Manages and supervises warehouse personnel ensuring accurate order fulfillment, and shipping in a timely manner to ensure on-time delivery; maintained production lines with packaging and materials for product manufacturing. 
•	 Improved order pick rates and outbound shipments by 100% over a 2yr period; reduced shipping errors down to less than 1% from 3%.
•	Developed a shipping Matrix that automated the shipping routing process; maintained transportation cost to 5% or less of total invoicing value; established discounts rate of 89.5% & up  with a scaled rebate program from 4%-7%.
•	Manages and directs routings of domestic & international shipments of 50+ million in sales; ensuring on-time deliveries; developed a transportation loading plan to fill dry vans and various containers to cube them as much as possible. Reduced wasted space during shipping by 30%.
•	Proactively resolves issues regarding shipments with customs, FDA, freight forwarders, and warehouse personnel.  
•	Developed forecasting tools to track sales, inventories, and customer requirements while assisting in the reduction of inventory levels.
•	Participates in developing and implementing company's SOP polices.
•	Conductes quarterly inventory counts; reconciled inventories using perpetual and periodic methods.

Distribution Center  & Logistics Manager

Kronotex USA

•	Managed USA imports totaling over 5,000 containers per month.
•	Directed all warehouse activities, operations, and forecast requirements for six warehouses in the southeast and south central US totaling over 1 million square feet; helped to reduce cost by $500k utilizing CIP.
•	Directed activities of workers engaged in routing, receiving, and scheduling 500+ shipments per week by rail, air, or truck ensuring on-time deliveries; developed a transportation loading plan that reduced claims by 20%.
•	Proactively resolved issues regarding shipments with customs, FDA, freight forwarders, and warehouse personnel.  
•	Developed forecasting tool to track sales, inventories, and customer requirements while reducing inventory levels.
•	Overall accountability for finished product planning; reconciled inventories using perpetual and periodic methods. Conduct weekly and monthly inventories.
•	Initiate and implement strategies to improve cost efficiencies by 200k by simplifying transportation, negotiating better contract pricing, and reducing domestic freight/freight forwarding cost.
•	Assisted in Profit & Loss cost control measures; developed and implemented many company's SOP polices.
•	Adhered to budget requirements and worked toward obtaining company goals.
•	Estimated inbound and outbound freight expenses; reconciled bills from suppliers from suppliers with bids and purchase orders.
•	Reviewed documents to ensure that assigned motor classifications and HS tariffs are in accordance with modes of transportation and destination of shipment to ensure compliance with (DOT) interstate traffic laws, regulations, and company policies.
•	Investigated shipper or consignee complaints regarding lost or damaged merchandise or shortages in shipments to determine responsibility. Directed preparation of claims against carrier responsible and corresponds with shipper or consignee to effect settlement.
•	Source potential warehouse locations; negotiated and established rates.

Logistics Manager

Tetley USA

•	Supervised 12 employees and four temps in blending and warehousing.
•	Managed Logistics for US Division—900+ imported containers per year (LTL, 20’, and 40’ containers).
•	Increased blending productivity 100% to achieve maximum efficiency and plant utilization.  Accomplished that production goal with no increase in capital expenditures or manpower.
•	Reduced reclaim waste by 50%.
•	Negotiated with inland freight companies, freight forwarders, and customs brokers to establish favorable transportation rates for both exports and imports.
•	Managed quality assurance during the blending process; ensured quality of finished products prior to shipment.
•	Assisted maintenance employees with trouble-shooting problems within the blending system.
•	Liaison with external vendors and internal departments.
•	Managed tea contracts and approved invoices for the U.S. businesses.
•	Assisted accounting by reviewing invoices and resolving discrepancies on purchases and inventory variances.
•	Managed warehouse inventories and audited inventory monthly.
•	Established locator system and maximized warehouse space from 2.4 million pounds to 4.5 million pounds.
•	Established a tracking system to approximate batches used to finished product.
•	Troubleshoot production down times as it relates to tea packaging.
•	Maintained GMP for blending and tea areas.
•	Implemented C-TPAT for incoming containers (Customs Trade Partnership Against Terrorism).
•	Maintained in-house AT21 warehouse tracking system.
•	Issued weekly reports—production downtime, inventory levels, usage and receipt reports to required parties.
•	Investigated per diem, demurrage charges etc…then resolved through negotiations or back up information.

•	Managed logistics for all imports and exports and intra-company shipments.
•	Negotiated inland freight, customs, and export costs.
•	Assured quality of finished products from impact through manufacturing to finished product.
•	Formulated new blend profiles to achieve customers’ standards.
•	Tasted and analyzed tea for contamination, variations in leaf, cup and character profile as an official tea taster.
•	Developed spreadsheets to track results of products, deliveries, tea components, and customers’ tea evaluations.
•	Developed and maintained consistency and quality of tea blends supporting $106 million in wholesale sales.
•	Responsible for creating, maintaining, and issuing weekly “Raw Tea” cash flow reports to accounting.
•	Responsible for tracking and ensuring those tea shipments arrived in warehouse in a timely fashion.
•	Initiated and maintained tea contracts.

Tea Operations Coordinator

 Over 20+ years in Supply Chain/Operations & Logistics. A global thinker with an original mind. Able to grasp and analyze complex issues; an excellent strategic problem solver with highly developed critical thinking skills.
A BS in Business Administration w/ minor in Operations Management, Lean Six Sigma certified and Supply Chain Management.

 I have worked in Commodities, Quality Control, Operations, Production, Domestic & International logistics, Warehousing, and Distribution; saving  companies over $5 million + and have improved efficiencies by at least 30%+. My experiences have taught me - how each department, in a manufacturing setting, relates to and depend on each other to be successful. Learning patience and how to negotiate with vendors/customers & influence workers to want to do more in their positions, has been a great asset in my career. I have enjoyed a reputation as a proficient, innovative, diligent, and reliable manager with a knack for establishing a good rapport with clients, co-workers, and employees.

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The Battle

Charles A. Gray

James Thomas

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