Charles Thompson

Pentius

Director of Sales

KAVEBROS

Brand Ambassador

Hiro Stories

Friday Pickleball

Presence Co.

Co-Founder

Dadgood

Chief Chaos Coordinator and Cofounder

Experian

I am responsible for: 

•	Ensuring Experian meets and exceeds my client expectations  

•	Identifying and analyzing key business, market, and product opportunities in alignment with strategy of Tenant Screening

•	Engaging key decision-makers in dialogues, to ensure they are informed of our innovative solutions 

•	Hosting presentations and demonstrations 

•	Ensuring our new and existing clients are informed of our innovative new tools 

•	Researching and identifying emerging markets and trends

Account Executive

IDIQ

I work in the digital performance marketing department at IDIQ.

-Selling online advertising and lead generation campaigns to a large and diverse base of digital publishers and affiliates.
-Manage all affiliate partner needs (deal negotiation, creative assets, offer setup, tracking, operations and payments).
-Provide clients with daily feedback, data analysis and reporting to optimize CPA advertising campaigns.
-Prospect for new potential clients.
-Work alongside the IDIQ team to grow and develop new exclusive campaigns and products.

Affiliate Business Development- Advertiser

Ernest Packaging Solutions

. Design, innovate, and create new packaging concepts for clients
.Provide solutions for clients that increase profits 
.Work closely with our design team to analyze the needs of our clients and customize solutions to streamline their packaging process
.Have built and maintained strong relationship with our clients
.Manage clients inventory, JIT inventory, and various product lead time simultaneously

Client Executive

Fellowship of Christian Athletes

•	Conducted prospect research to identify and engage potential donors and partner organizations
•	Achieved over $200K of fundraising revenue within four-year time frame
•	Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
•	Established and maintained positive work environment to enhance retention and productivity
•	Developed and maintained social media via Facebook and Instagram showcasing highlights, and benefits of our organization
•	Oversaw, managed, trained, and developed five teams of 4-6 people into leadership roles
•	Planned, coordinated, and oversaw local events that reached 50-100 people
•	Managed five campuses with over two hundred individuals in total

East County Area Representative

Account Executive @ Experian | Tenant Screening Solutions

We have built a community over a 1,000 members and along the way thought it would make sense to help people feel comfortable using LinkedIn create a presence to open up doors for the life they want.

If you want to join do it below:

https://www.skool.com/presence-co-5767/about?ref=78fbe94485c74555a4fc1ad54839e831


Helping people take control of their credit story. One click. One insight. One breakthrough at a time.

After years of selling with at Experian, I joined Pentius to push the boundaries of what financial wellness really means. Not just reports and scores, but tools that empower real people to live better, freer lives.

Southern California native. Former aspiring pediatrician turned people-first seller. Dad of four. Coach on and off the court. Relentlessly competitive whether it’s board games, basketball, or closing deals.

Now building with some of the sharpest minds in fintech. If you’re passionate about clarity, equity, and access in credit, let’s talk.

Concertation:
Credit Monitoring 
Identity Theft 
Sales
Thought Leadership 
Storytelling
Public Speaking
Coaching

Expedia Group

Leveraging my extensive professional experience, I’m in charge of various product management and account management initiatives that drive growth, enhance product development velocity, and deliver best-in-class CX. My focus on facilitating cross-functional collaboration has enabled us to evolve KPIs, ideate new product features, and position Expedia at the vanguard of a crowded marketplace. I also manage product backlogs, share key insights with strategic partners, and forge lasting relationships with diverse stakeholder groups.

Key Achievements:
● Hand-selected to serve as Product Manager from April 2023 to December 2023 in recognition for bridging gaps between account management teams and product org.
- Drove 2% increase in traveler repeat rate and $50M in new business annually by collaborating with Ops and Product Marketing teams to implement fee into market for previously mentioned product solution that mitigated partner cancellations.
● Played key role in generating $10M in annual revenue by providing daily consultation to partners on rates, content, and policies.
● Consistently exceeded 100% Net Booking Value targets by optimizing response times and streamlining business processes.
● Grew portfolio by average of 10% per year, delivering $1M in additional annual revenue, by identifying and capitalizing on new opportunities related to inventory and property listings.
● Managed 1,100 top accounts and engaged in face-to-face events which led to maintaining high retention rates and sustained growth.

Account Manager

From April 2023 to December 2023, I served as a Product Manager. Our senior leaders gave me this assignment based on my ability to bridge gaps between the account management teams and our product organization.

Key Achievements:
● Drove 2% increase in traveler repeat rate and $50M in new business annually by collaborating with Ops and Product Marketing teams to implement fee into market for previously mentioned product solution that mitigated partner cancellations.
● Spearheaded tech stack convergence between Vrbo and Expedia, achieving annual savings of $100M by facilitating stakeholder collaboration and ensuring seamless policy translation which enhanced system interoperability across brands.
● Innovated product solution that reduced partner cancellations by 10%, resulting in $200M annual savings and enhancing partner experience, further contributing to $3M annual savings in support costs.

Product Manager

HomeAway.com

Earlier in my career, I managed key partnerships to optimize customer satisfaction and retention rates. Part of my role involved leading initiatives to strengthen relationships with our partners, driving collaborative efforts towards mutual success. I also coordinated with cross-functional teams while developing and implementing strategies to enhance partner support and resolve issues efficiently.

● Fostered robust relationships with key partners, leading to increase in partner satisfaction scores through strategic support and regular performance reviews.
● Enhanced partner support protocols, reducing resolution times and contributing to uplift in customer loyalty metrics through effective problem-solving and escalation management.

Partner Success Manager | Customer Support

CLUBWAKA

Responsible for the development, coordination, and management of l programs.
Develop and implement program goals, objectives, and outcome measurements.

Determine and direct appropriate method of service/delivery; eg. Information,
facilitation, training, coaching mediation, intervention or referral.

Demonstrate a strong understanding of community development principles and
practices.

Consult and collaborate with community members/group.

Community Coordinator

ICG America

•	Identify and assess customers' needs to achieve satisfaction
•	Provide accurate, valid and complete information by using the right methods/tools
•	Managed quality communication, customer support and product representation

Sales Representative

Product Management | User Experience | Product Delivery | Stakeholder Management | Product Development Lifecycle

As a user-obsessed Product Manager with a knack for turning complex challenges into customer-centric solutions, my journey in the tech industry, particularly within the travel sector, has been fueled by a passion for enhancing customer and user experiences. Without the formal confines of a college degree, my career has been my classroom, where hands-on experience and a relentless drive for innovation have been the cornerstones of my success.

Leading with a customer-first approach at Expedia Group, my role involves guiding cross-functional teams to craft and refine the product roadmap and backlog. Through diligent market research and insightful analysis of customer feedback, I identify opportunities to fill critical gaps in the travel market. By leveraging data insights and tools like JIRA, Miro, Confluence, and Tableau, I've spearheaded initiatives that not only meet but exceed user expectations and propel business goals forward.

My proficiency extends to account management, where strategic partner consultations, content optimization, and meticulous rate and availability adjustments have markedly improved booking performances. Leveraging tools such as Salesforce, Workday, Zoom, 8x8, and Slack, I foster effective communication and teamwork, which are pivotal to our shared achievements.

Adept at navigating fast-paced and collaborative environments, I am a results-focused and motivated professional, continuously seeking new skills and technologies to enhance my product management capabilities. My commitment to driving growth and success within the tech and travel industries remains steadfast, as I consistently explore innovative avenues to enrich user experiences and stakeholder engagement.

A small sample of my areas of expertise include:
● Product Management
● Product Frameworks
● Customer Experience
● User Experience
● Product Delivery
● Project Management
● Agile Methodologies
● Business Case Development

I am interested in connecting with current and former team members, product management professionals, and like-minded people who enjoy delivering game-changing solutions.

taplio

The Battle

Charles Thompson

Spencer Udell

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?