IFuckingHateMyJob

I help people across their career journey move from stuck and unfulfilled into work that feels meaningful, energising, and true to who they are. Whether it’s navigating career change or building confidence and clarity within their current path, I support individuals to make bold, aligned decisions.

Using positive psychology, mindfulness, and systems thinking, I create calm, insight-rich spaces for reflection and movement. Over six years, I’ve coached clients in 15+ countries, led workshops, built a values-led business and created high-value career content and materials.

Certified Career Coach

You Me Bum Bum Train

Entrusted by Kate Bond and Morgan Lloyd to lead one of the most emotionally complex scenes in YMBBT’s 20-year history. From concept to delivery, I’ve shaped every part of the experience—mood boards, set builds, prop sourcing, casting, rehearsals, live direction, and performance.

This project has tested and stretched me like nothing else. Deep creative leadership, high emotional intelligence, and absolute logistical precision—all in service of transformative, immersive storytelling.


“Like going through the most glorious, neon-hued fever dream. On hallucinogenics. With a side of therapy” - The Independent ★★★★★

“One of the best artistic experiences of my life” - The Times ★★★★★

"It’s an extraordinary logistical masterpiece that will test you and surprise you in ways you didn’t know were even possible.” The Telegraph ★★★★★

"It’s theatre, but muddled: a truly extraordinary act of mass imagination and participation, all for the benefit of one person, both audience member and actor, and it’s not hard to see how it might just change their life.” - The Stage ★★★★★

“A safe space to unleash that main character energy and lean into different parts of your personality you had no idea were there” - Time Out ★★★★★

Scene Director

I run a 6-week course introducing the foundations of mindfulness meditation. It's a calm, grounding space where people can reconnect with themselves.

Mindfulness Meditation Teacher

Parenting Teens in Uncertain Times Summit

A joyful side project I created with my friend Michael Danzansky. No one warned us how much work a 10-day online summit would be (pro tip for any future summit creators: start with three days!).

Somehow, we persuaded the likes of Goldie Hawn, Tara Brach, and Dr. Dan Siegel to join our speaker lineup—and attracted over 15,000 attendees.

Co-creator

Uber

I led content strategy for driver experience, collaborating with Design, Ops, and Legal to rebuild trust through in-app content and user comms. It stretched me in all the right ways—and clarified what I value most: integrity, collaboration, and clear purpose.

Content Strategist EMEA

I went freelance to focus on content strategy—drawn by the autonomy, creative variety, and the chance to work with mission-led organisations. I worked with some incredible clients including Cancer Research UK, Save the Children, the British Red Cross, and Careers & Enterprise Company.

Content Strategist

Eurail.com

My favourite employee role to date. I thrived on the pace, creativity, and purpose of this high-growth travel start-up, and led content strategy across multiple platforms during a time of major transformation. Huge gratitude to the two brilliant female leaders I worked under — they modelled the kind of leadership I’ve carried into my own coaching and team development work ever since.

Head of Content

Elsevier

My first foray into copywriting. Grateful they gave me a shot with very little experience—and glad I proved myself quickly in a complex, academic environment.

Copywriter

Vaughan Systems

I spent my days teaching Spanish university students the art of speaking English, often with humour, curiosity, and connection at the heart of it.

School Manager & English Language Teacher

Text Appeal

Most memorable moment: Creating a guerrilla marketing stunt for the Cannes Lions Festival. We covered the Palais and surrounding streets in yellow hazard tape to promote our CEO’s talk on avoiding cross-cultural disasters. The auditorium was full. It worked!

Business Development Manager

Career Coach to Generalists Who Fucking Hate Their Jobs 🔹 Finally get clarity on what you want to do next🔹 Certified Co-Active® Coach (CPCC)

Feel stuck in a role that no longer fits—or unsure how to grow where you are? You’re not alone, and you don’t have to stay in that place.

I’m a certified, ICF-accredited career coach who helps thoughtful, talented professionals find clarity, direction, and confidence—so they can build work lives that feel meaningful, energising, and truly their own.

Seven years ago, I burned out and left a career in tech and marketing that had once excited me. Something no longer felt right. The mismatch between who I was becoming and how I was spending my days was impossible to ignore.

With the help of a coach, I began asking deeper questions than “what’s next?”—questions like “who am I now?” and “what do I want to give this one short life of mine to?”

That journey led me to coaching. Today, my work is an intentional choice, not something I fell into. And I now help others make choices that honour who they truly are—whether that means pivoting into a new role, finding purpose within their current path, or completely redesigning their direction.


My 4-Month 1:1 Coaching Journey Supports You To:

✅ Reflect on Your Journey: We explore the values, strengths, patterns, and lived wisdom you’ve gathered so far—and what it’s pointing you toward.
✅ Define Your Vision: We clarify your “North Star”—a core vision for your life and work that becomes a reliable compass, even through uncertainty.
✅ Identify What’s Next: Whether you want a fresh career path or to evolve within your field, we’ll map your possibilities and make grounded decisions together.
✅ Overcome What’s In The Way: We work through mindset blocks, burnout, doubt, and imposter feelings—replacing them with clarity, energy, and action.
✅ Build a Bold but Realistic Plan: You’ll leave with a clear roadmap, and I’ll be by your side as you start to take meaningful steps forward.


I'll let my clients to blow my trumpet..

❛❛ I never imagine this would be my path but following my instincts and Charlotte’s guidance has been a total win. I’m thrilled about where I am and where I’m headed ❜❜

❛❛ Put simply, I cannot recommend Charlotte highly enough. If you want to make a career decision or change, Charlotte will be able to get you there much quicker than you would do it alone ❜❜

❛❛ If you're stuck in a crap job, not feeling fulfilled day to day or just feel a bit lost, there's no-one I'd recommend more than Charlotte. She is worth every penny. I know her support will pay for itself ten times over ❜❜

Link in bio to book a free 30-min clarity call

Charlotte DelSignore

Jacob Kissam🟡

Point C

System Administrator For Customer Driven Products

General Dynamics Information Technology

Assessed contact center agent interactions across multiple channels, including voice, messaging, and email, ensuring consistent quality and customer satisfaction.
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Evaluated agent-customer interactions using quality evaluation tools, providing detailed context and rationale for performance ratings.
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Delivered comprehensive written feedback to agents, guiding them toward relevant reference materials to enhance their performance.
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Reviewed and addressed score disputes, utilizing feedback to drive continuous personal and team improvement.
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Participated in calibration and joint monitoring sessions, ensuring alignment with established scoring standards and best practices.
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Identified and communicated emerging call trends to QA leadership and call center management, contributing to informed decision-making and strategy development.

Senior Quality Assurance Analyst

Xplorie

Monitored and evaluated call center agents, ensuring adherence to scorecards, accuracy standards, and KPIs; managed a team of 11 agents, providing targeted coaching and feedback to consistently achieve 95-100% quality scores.
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Developed and delivered training materials and presentations, enhancing agent performance and awareness of trending topics.
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Implemented and refined escalation processes, improving response and resolution times, while effectively managing escalated guest cases to reduce potential financial losses.
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Audited calls for accuracy across all activity providers, ensuring consistent quality; collaborated with the Team Lead to drive performance improvements.
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Trained new hires during the Nesting Period, achieving an 85% or higher positive score and facilitating a smooth transition to full production.

Quality Assurance & Audit Specialist

JPMorgan Chase & Co.

Negotiated payment plans, settlements, and balance liquidation strategies, effectively managing financial recovery.
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Consistently achieved high collection rates and maintained a strong arrangement percentage.
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Managed both early and late-stage portfolios, ensuring timely and effective resolution of outstanding balances.
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Consistently met or exceeded monthly scorecard goals and quotas, demonstrating strong performance and dedication.
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Recognized as the top collector site-wide for outstanding collection performance.

Collections Specialist

W.S. Badcock Corporation

Managed delinquent accounts for the corporate office, overseeing early, late, and pre-charge-off portfolios.
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Negotiated payment plans, arrangements, re-ages, settlements, and hardship plans to facilitate account recovery.
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Trained new hires in effective collection strategies to enhance team performance and consistency.
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Achieved an 80% reduction in charge-off percentage, preventing accounts from being sent to third-party collections.
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Collected $970K within a 12-month period, demonstrating exceptional collection abilities.
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Recognized as a top collector for outstanding performance and results.

Eagle Pharmacy, LLC

Monitored and evaluated calls for accuracy and adherence to scorecards, managing a team of 11 agents by providing coaching and feedback.
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Designed and implemented SOPs and KPIs to enhance customer satisfaction.
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Reviewed escalated and investigative calls to identify areas for improvement.
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Delivered monthly presentations to the call center, highlighting trends, improvement opportunities, and future goals.
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Provided floor support and training for new hires, including answering questions, handling escalated calls, and monitoring call quality.
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Assisted the pharmacy team by correctly routing prescriptions and contacting MDOs to resolve issues with prescription information.
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Coached and developed agents, achieving quality scores between 85% and 100%.
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Created scorecards, coaching templates, KPIs, and auto-fail criteria to improve performance.
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Developed escalation templates for monitoring and managing escalated calls effectively.

Quality Assurance Specialist & Floor Lead 

GC Services Limited Partnership

Developed training materials for collection strategies, facilitating classroom-based learning.
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Coached and trained new hires during on-the-job training (OJT), providing feedback on collection process improvements.
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Monitored KPIs and metrics to ensure readiness for transition to production.
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Guided new hires during OJT on the floor, answering questions and offering support.
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Handled escalated calls to ensure customer satisfaction.
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Monitored SLAs to ensure OJT agents met metrics required for progression to production.
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Contributed to the development of classroom and OJT materials during the training period.
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Achieved a 90% graduation rate of OJT classes transitioning to production.

Collections Supervisor & Trainer 

I am a father of 3 and a husband. My family is my world.

I am a experienced and reliable quality assurance professional with over 13 years of experience working in call center environment and management, 6 years in Quality Assurance, 7 years in collections.  I ensure the highest quality outcomes possible. Adept in providing suggestions and solutions to improve and enhance productivity and quality. Committed to excellent communication and a superior level of teamwork. Bringing forth a seasoned history of helping companies to achieve success and improve efficiency across the board.

Thanks for stopping by, I hope you have a blessed day 

Jacob Kissam 
jacobkissam@gmail.com

taplio

The Battle

Charlotte DelSignore

Jacob Kissam 🟡

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