Strategic Operations Executive | COO | Digital Transformation & Operational Excellence | Process Optimization | P&L Management | Healthcare & Higher Education

As a Strategic Operations Executive with nearly 18 years of proven success, I specialize in driving organizational transformation, operational efficiency, and sustainable growth across healthcare, higher education, digital finance, and media. My career is defined by delivering measurable results, including $12M+ in annual cost savings, operational restructures that doubled productivity, and seamless M&A integrations that strengthened enterprise value.

I partner with executive leadership to align operations with corporate strategy, improve financial and operational performance, and build resilient organizations equipped for long-term success. My expertise spans process optimization, Lean Six Sigma, and enterprise-wide program management, where I now leverage AI-enabled tools to accelerate results. I have successfully scaled national operations, launched and sold multimillion-dollar businesses, and led diverse teams across multiple countries.

Recognized by Industry Era Magazine as a Top 10 Industry Leader, I bring a strong record of translating strategic vision into actionable results. With experience leading high-performing teams of 25+ across global markets, I focus on driving efficiency, advancing digital transformation, and building innovative solutions that deliver meaningful impact for organizations and their stakeholders.

Chris Muller

Transforming Commercial Construction | Unifying Fragmented Trades | Veteran Leader Preserving Legacies & Multiplying Value

The $550 Billion Problem: Why Trade Fragmentation is Killing Construction Projects

We've all been there. You're renovating your kitchen, and the plumber and electrician can't stand each other. They're playing territorial games, pointing fingers, and working around each other instead of together. You just know you're going over budget.

That same dysfunction happens in commercial construction—to the tune of $550 billion in overruns annually in the US.

But what if the trades actually played nice with each other?

This is what LCAB Holdings is building.

We bring together successful, independent trade companies under one umbrella—creating the skills and resources needed for midmarket commercial construction. Same expertise, less friction, better results.

It's Not a New Idea
This is exactly how the military operates. When you conduct an operation, it's not just infantry doing their thing. We coordinate artillery, aviation, logistics, engineering, maneuver, intelligence—all critical trades working as one force.

If these military trades treated each other like that plumber and electrician in your kitchen renovation, we'd never win a battle.

The difference? Leadership that works together.

The LCAB Model
Our leaders know each other. They've gone through leadership coaching together. They coordinate with and support each other across trade lines.

They're experts in their craft, but they also know how to create uncommon value by working seamlessly with other trades.

Great people + Great processes + Right mindset + Right leaders = Results

The construction industry doesn't have to accept fragmentation as "just how it is." We're proving there's a better way.

Are you a commercial construction business owner ready to be part of the solution? Let's talk about how joining forces can protect your legacy while delivering better outcomes for everyone.

#CommercialConstruction #Leadership #BusinessGrowth #VeteranOwned #ConstructionInnovation

Bob Dixon

Many of you know that I have a weekly Leadership Thought of the Week newsletter. I was doing research while preparing my Presidents' Day message and thought this would be more appropriate to post now.

Many of you know that I have a weekly Leadership Thought of the Week newsletter. It's a quick read designed to get leaders thinking about their leader

Open article: What 200 Years of American Crises Should Teach Us About Leadership in Volatile Times by Bob Dixon • 4 min read

What 200 Years of American Crises Should Teach Us About Leadership in Volatile Times

Every construction site is a battlefield.

Not because of the work. Because of the words.

Industry research says 70% of all communication on site is conflict resolution. Seventy percent.

Yet barely anyone trains their team for it. 

Leaders get thrown into the fire. Figure it out. Put out the flames. Keep the project moving.

Most do it by trial and error. Tempers flare, things spiral, nothing gets built faster.

Nobody hands out blueprints for resolving disputes. We trust foremen and supers will "just handle it." 

That's backwards.

If 70% of the job is conflict resolution, why is training optional? Why isn't it mandatory?

We'll spend weeks on safety or tools. Zero on defusing an argument between skilled trades. Zero on coaching a fired-up supplier. Zero on negotiating with an angry client or city inspector.

What does that cost? Schedule delays. Turnover. Burnout. Lost deals. And sometimes, job site accidents.

Construction is people business disguised as building business. 

You want things built right? Train your people to handle conflict right.

Otherwise, you're just hoping for the best on the most important part of the job.

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The Battle

Chris Muller

Bob Dixon

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The Battle

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