Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

University of West Florida

Collaborate with 3 Hall Directors under the supervision of 4 Residence Life Coordinators to manage housing logistics for summer camps, conferences, and orientation programs for incoming freshmen.
Supervise and support a team of 6 Resident Assistants through biweekly 1:1 check-ins, offering mentorship, guidance, and performance feedback.
Review and approve program proposals to ensure alignment with departmental goals and student engagement initiatives.
Monitor and evaluate Resident Assistant progress toward semester objectives, including bulletin board creation, wellness event participation, and community-building interactions.
Manage key administrative tasks, including program budget oversight, room inspections, facilities liaison duties, maintenance requests, and on-call emergencies, ensuring efficient operation.

ACUHO-I Housing and Residence Life Camps, Conferences, and Orientation Intern

Link-Systems International, Inc.

Assist with comma placement, subject-verb agreement, and avoiding run-ons and fragments, ensuring correct and smooth sentences.
Guide students in applying accurate syntax, including the use of preterites, clauses, prepositions, proper nouns, and compound sentences.
Gain expertise in supporting students with disabilities and diverse learning styles, utilizing the Socratic Method, Bloom's Taxonomy, and other evidence-based tutoring practices.

Online English Writing Tutor

Playlist Push

Curate a Spotify playlist that attracted over 12,900 organic followers. 
Provide marketing-driven exposure for over 400 artists across diverse genres.
Review songs focusing on music theory elements like dynamics, song structure, chord progressions, articulations, and timbre. 
Offer detailed feedback on tracks from emerging talents alongside well-established artists such as Wiz Khalifa, Gunna, Britney Spears, Lil Wayne, I Monster, Will.i.am., Artemas, and Mishaal Tamer.

Playlist Curator

Breakaway Music Festival

Drive festival sales and brand loyalty through direct interaction, experiential marketing, grassroots marketing, and social media engagement, generating roughly $11.8k in revenue across two festival cycles.
Actively promote Breakaway Music Festival products and tickets at concerts and on social media, engaging with diverse audiences and enhancing brand visibility.
Build meaningful relationships with festival-goers, providing memorable brand experiences that increased customer satisfaction and repeat engagement.

Sales Representative

Successfully passed the Registered Behavior Technician (RBT) Exam, officially earning the RBT credential and validating expertise in Applied Behavior Analysis (ABA) practices.
Deliver 1:1 evidence-based ABA therapy to a caseload of 25 children ages 2-6 years old with ASD under BCBA supervision.
Apply Natural Environment Training (NET) and Discrete Trial Teaching (DTT) practices to teach skills in real-life and structured contexts, promoting generalization and functional use.
Implement individualized Behavior Intervention Plans (BIPs) focusing on skill-building, social engagement, and daily living activities.
Support skill acquisition and manage maladaptive behaviors through de-escalation, task analyses, pivotal praise, chaining, prompting, reinforcement, the Premack Principle, and other behavior analytic strategies.
Approved by the Ohio Department of Education to provide autism-related services under the Ohio Autism Scholarship Program (ASP).
Complete Subjective Objective Assessment Plan (SOAP) notes with client progress and other relevant updates following BACB standards for clear and accurate records.

Registered Behavior Technician (RBT)

Completed over 40 hours of training over the course of two weeks covering Autism Spectrum Disorders (ASD), Applied Behavior Analysis (ABA), BACB supervision standards, and applied ethics. 
Successfully passed the RBT competency assessment, demonstrating strong skills in measurement, assessment, skill acquisition, behavior reduction, and ethical professionalism under BCBA supervision.
Deliver 1:1 evidence-based ABA therapy to a caseload of 11 children ages 2-6 years old with ASD under BCBA supervision.
Apply Natural Environment Training (NET) and Discrete Trial Teaching (DTT) practices to teach skills in real-life and structured contexts, promoting generalization and functional use.
Implement individualized Behavior Intervention Plans (BIPs) focusing on skill-building, social engagement, and daily living activities.
Support skill acquisition and manage maladaptive behaviors through de-escalation, task analyses, pivotal praise, chaining, prompting, the Premack Principle, reinforcement, and other behavior analytic strategies.
Complete Subjective Objective Assessment Plan (SOAP) notes with client progress and other relevant updates following BACB standards for clear and accurate records.

Behavior Technician In-Training

The Velvet Tango Room

Greet and seat guests promptly, managing reservations and accommodating special requests to enhance their experience.
Collaborate closely with bartenders to maintain an efficient workflow, ensuring that the bar is well-stocked and organized at all times.
Assist newly hired team members through daily operations, service protocols, and customer interaction techniques.
Enhance the guest experience by offering personalized recommendations, leading to an increase in repeat customers.
Expertly handle food and beverage orders, maintain knowledge of food menu items, and deliver dishes.

Host and Barback

THERAPY AND WELLNESS CONNECTION

Conducted Applied Behavior Analysis (ABA) to provide tailored behavioral support for children and adolescents ages 2-14 years old with autism and other disabilities.
Collected and analyzed data on frequency, duration, and other metrics to track progress in individualized ABA programs focused on skill acquisition, behavior reduction, and skill maintenance.
Taught nonverbal children and those with communication challenges to effectively use Augmentative and Alternative Communication (AAC) devices.
Completed QBS Safety Training to ensure safe de-escalation and transportation of clients as a last resort.
Employed various techniques such as naturalistic observation, positive and negative reinforcement, redirection, errorless teaching, prompting, shaping, incidental teaching, natural environment teaching (NET), and discrete trial teaching (DTT) to effectively shape behavior.
Empowered children with autism and other disabilities by enhancing their interpersonal, self-care, academic, social, and listening skills.

Behavior Technician

Hawken School

Learned and maintained adequate training for CPR and first aid for professional rescuers.
Guarded swim practices and swim meets to ensure a greater height of safety for swimmers.
Assisted in setting up for swim meets.
Maintained a punctual and consistent track record.

Lifeguard

Especially 4 Paws, LLC

Skilled at providing companionship, walks, and medications to over 10 different pets.
Communicated with clients and pet owners to provide quality dog and cat care.
Ensured safety during supervised walk and exercise activities, as well as ensuring compliance with client feeding schedule.

Dog Walker

University of Dayton

Assisted in executing classroom assignments and activities and weekly seminars for the pre-medical introduction to the university class consisting of 33 students.
Provided insight for the underclassmen through guided videos, oral presentations, student panels, and teaching assistance for the University of Dayton's Pre Medical Department.
Proctored attendance for weekly classes and seminars.

Pre Medical Mentor and Teaching Assistant

Led team research meetings to foster a collaborative and efficient working environment.
Conducted detailed analysis of over 20 participants' personal narrative interviews and regular literature reviews to explore themes of the quiet ego (e.g., detached awareness, inclusive identification, perspective-taking, growth-mindedness), contributing to ongoing academic research and publications.
Completed supplemental literature reviews and personal narrative reviews to utilize for future research and academic writing.

Personality Psychology Research Coordinator

Conducted original antibiotic discovery research through the Tiny Earth program, focusing on soil microbes collected from Cedarville Waterfall.
Performed serial dilutions using Tryptic Soy Agar (TSA) and Reasoner’s 2A Agar (R2A) to isolate diverse bacterial colonies and create two microbial library plates.
Screened isolates for antimicrobial activity using lawn plate assays to identify zones of inhibition.
Identified a rod-shaped, Gram-negative bacterium as Pseudomonas migulae using biochemical testing.
Conducted toxicity assays to assess potential for therapeutic applications.

Microbiology Research Assistant

Assisted with a pilot study assessing participants' ability to differentiate real-life narratives from AI-generated stories (via ChatGPT) across diverse U.S. regions.
Facilitated collaborative discussions with University of Connecticut researchers and undergraduate peers to ensure project alignment and research quality.
Developed and refined a coding manual for analyzing 503 participant explanations, incorporating collaborative feedback to achieve 85.5% inter-rater reliability in data quantification.
Presented research findings at the 2024 Midwestern Psychological Association Conference through a poster presentation.

Personality Psychology Research Assistant

Provided specialized tutoring in scientific writing for biology laboratory reports, research papers, and project summaries.
Demonstrated knowledge of scientific paper structure, biology, statistics, leadership, and creative imagination in a classroom setting.
Offered personalized feedback to improve technical writing skills and enhance understanding of scientific principles.
Fostered analytical thinking by promoting best practices in lab documentation.
Developed a supportive and encouraging approach to tutoring, recognizing the unique challenges each student faces.

Biology Laboratory Writing Tutor

Organized letters and packages by department and room.
Sorted mail into appropriate mail routes and delivered mail to campus buildings.
Learned delivery routes quickly and efficiently to ensure fast deliveries.

Mail Carrier

Completed four days of intensive training in diversity, inclusion, and leadership to ensure thorough preparation for UD Welcome Weekend.
Facilitated move-in day for incoming freshmen, providing guidance and support to help students and families navigate the transition process.
Led campus tours and organized orientation activities, fostering a welcoming and inclusive environment for new students.
Acted as a primary resource for 23 freshmen, facilitating presentations, answering questions, sharing information about campus resources, and assisting with logistical needs.
Promoted community building through icebreakers, team-building exercises, and group discussions that encouraged bonding and eased social transitions.
Collaborated with university staff and fellow leaders to ensure smooth event operations and address any emerging needs of new students.

Welcome Team Leader

I graduated Cum Laude from the University of Dayton in December 2023 with a B.S. in Pre-Medicine and a minor in Psychology. In August 2025, I will begin my M.S. in Behavior Analysis at the University of West Florida where I will work as a Graduate Assistant Residence Hall Director after completing my ACUHO-I Internship this summer. With 2 years of research experience—including psychological, biological, and interdisciplinary studies—almost 2 years of student mentorship experience, and nearly 2.5 years of patient care experience, I bring a well-rounded, evidence-based approach to the field of behavioral science and academia.

My clinical background includes working with children ages 2-14 with Autism Spectrum Disorder (ASD) in both clinics and community settings, as well as providing care for adults over 65 through the Hospital Elder Life Program (HELP) and adults pre-operation and post-operation in the Post-Anesthesia Care Unit (PACU). I also have 1.5 years of direct experience in Applied Behavior Analysis (ABA), where I have previously implemented behavioral intervention plans (BIPs) as a Registered Behavior Technician (RBT) in conjunction with my knowledge of evidence-based tutoring strategies.

As I work toward becoming a Board Certified Behavior Analyst (BCBA) and eventually earning a Ph.D. in Clinical Psychology, I remain grounded in the belief that RBTs are the backbone of ABA. Their direct care work forms the foundation of meaningful progress for clients, and they deserve consistent, compassionate, and informed support from their supervising BCBAs and most importantly, from the company that they serve. I strive to embody that standard in all collaborative work. 

I value ethical integrity, lifelong learning, skillful collaboration, and cultivating a diverse, adaptable skill set across fields. My strengths include ABA, ASD, psychological and scientific research, creative and academic writing, patient care, public speaking, and interpersonal communication.

taplio

The Battle

Christopher M. Muller

Cait Masters

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