Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Social Trunk

Social Trunk is a group of social media consultants, virtual assistants, accountants, web developers and designers with expertise in everything from Social Media, SEO, Web Development, Accounting, Research & Development, Virtual Assistance, and Project Management that is dedicated to help grow your business.

We are passionate about helping individuals and businesses get started marketing themselves online using social tools. As students ourselves, we are fascinated with the technology that connects people of like minds and interests around the world and strives to keep abreast of current thoughts and trends. Our mission is to bridge the gap for those that are apprehensive or overwhelmed by all the “hype”. Our approach makes social marketing manageable, affordable and effective for our clients.

We deliver the following services:

SALES & MARKETING
-  SMM -Social Media Marketing
-  SEO - Search Engine Optimization
-  Email Marketing
-  Market Research & Surveys
-  Lead Generation

ADMINISTRATIVE SUPPORT
- Virtual / Personal Assistant
- Data Entry
- Web Research
- Email Response Handling
- Transcription

CUSTOMER SERVICE
- Customer Service & Support
- Technical Support
- Phone Support
- Order Processing

BUSINESS SERVICES
- Accounting
- Bookkeeping
- HR / Payroll
- Project Management

WRITING
- Technical Writing
- Website Content
- Blog & Article Writing

Social Media Strategist | Brand Management

Digital Marketing Specialist

GymNation

Administrative Specialist

Compass Consult

The Center for Respect, Inc.

Social Media Marketing Specialist

Scribando | Novelify

Book Publishing - Digital Marketing VA

Expeditions Connect

Partner Onboarding & Digital Marketing 

MindEDU, Inc

Social Media Manager

Ethelo

Nspire IT Recruitment Solutions

Research Assistant

"We are what we repeatedly do. Excellence, then, is not an act but a habit." – Aristotle

Flora Torculas is a results-driven Digital Marketing Strategist with a passion for transforming challenges into growth opportunities. With over a decade of experience, she has helped entrepreneurs, startups, and thought leaders amplify their brand presence, drive engagement, and execute impactful marketing strategies.

As a strategic partner in social media marketing, Flora specializes in crafting and implementing long-term strategies that foster brand awareness and business growth. While instant ROI is not always visible, her focus on consistent, high-quality content and audience engagement ensures sustained impact.

Her expertise spans stakeholder engagement, project management, and brand positioning, making her a key asset for businesses seeking to strengthen their digital footprint. Having managed social media and provided virtual assistance for over 60 companies across diverse industries, Flora understands the nuances of building a brand that resonates.

Flora thrives on innovation, leveraging data-driven insights to optimize social media channels for maximum impact. Whether you're looking to enhance brand awareness, streamline marketing efforts, or connect with your audience more effectively, Flora is ready to collaborate and drive results.

Specialties: Brand Awareness | Stakeholder Engagement | Social Media Marketing | Project Management | Market Analysis | Networking | Inventory Management

Let’s connect and elevate your brand to new heights!

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Christopher M. Muller

Flora Torculas

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