Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Co-Founder of Lead In 30. Good leadership is a choice...we help you bring that choice to life.

WHO I AM

Co-founder of Lone Rock Consulting. An adventurous, family-oriented individual who has been driven to succeed over many years of demanding work. My experience covers multiple industries, putting me in a great position to share these experiences through my leadership development business. Managed over $25 million in services to high profile clients including Lockheed Martin, Cigna and J&J. Author of multiple books, lover of sports, namely golf and boating, whilst also being the lead singer of a band.

WHAT I DO

We create clarity from the top (define the top three things), build alignment around what's most important (engage in dialogue), and generate Movement (manage how people think).

Lone Rock supplies two services:
1)   Consulting where we do executive coaching and in-person meetings with leadership teams, creating clarity on the most important results. Interviewing the team to access current and desired mindsets, and facilitating the conversation needed to create movement in the right direction.
2)   Lead in 30 - 30 days of intense leadership training to improve performance in leaders at both executive and middle management levels.
 
WHO I WORK WITH?

Leaders and Executives of leading Fortune 500 companies. Our team includes:
·	Founders of consultancy company and advisors
·	Marketing team
·	Content team
·	Social team
·    Finance team

Who want to;
 
·	Achieve sustainable performance through a strong culture of leadership.
·	Develop middle managers to the same leadership level as the executive team.
·	Create clarity from the top, around what's most important, engaging in dialogue from bottom to top levels.
·	Stop inefficient practices.
 
HOW I HELP

We start by meeting senior leadership to find the most important results, pushing the mindset in the direction of faster results. Moving on to team meetings to see their perspectives and the issues holding them back, then establishing the buy-in for change. Finally, with the agenda set to provide leadership, in-person or virtual meetings take place to facilitate the tasks.


WHY IT WORKS!

The feedback we provide is data-driven and is the best in class at attracting and retaining the best talent for the roles you require.
Our clients see results in the short term as well as the long term. They have remained loyal for years because the advice we give leads to change. Change in leadership and improved employee feedback.

CONTACT ME
 
Contact me on LinkedIn.
Explore Consulting options: https://www.lonerockconsulting.com
Leadership Program: https://www.leadin30.com

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Christopher M. Muller

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