Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

State Farm

Succession & Development Analyst

Technical Talent Acquisition Specialist

Claim Specialst

United States Department of Defense

Human Resources Specialist

𝐇𝐢 𝐭𝐡𝐞𝐫𝐞! 
I’m so happy you are stopping by to learn more about me. 

I'm a high-energy and performance-driven professional with a strong background in recruiting, creative, strategic thinking, and development to achieve business goals.

𝐇𝐞𝐫𝐞 𝐢𝐬 𝐚 𝐛𝐢𝐭 𝑨𝒃𝒐𝒖𝒕 𝐌𝒆: 
  🌷 I was born and raised in Puerto Rico and as of 2024, my paternal grandmother is 103 years old! 
  🌷 I’m a Military Veteran Spouse, Military Brat, and former Military Family Readiness Group Lead. 
  🌷 I’m a dog lover and currently have 3 dogs: Lady 17 (shih tzu), Zane 13 (shih tzu), and Aspen 2.5 (bernedoodle and Covid pup).
  🌷 My family is my everything and I enjoy doing things to make them happy! 

𝐓𝐫𝐮𝐞 & 𝐟𝐮𝐧 𝐟𝐚𝐜𝐭𝐬 𝐚𝐛𝐨𝐮𝐭 𝐦𝐞: 
  ✔️ Don’t judge me, but I’m deathly afraid of frogs and lizards. That stems from my childhood and I blame my brothers for it 😊! 
  ✔️ I love to cook, bake, and during the last two years I have mastered my charcuterie board skills. 
  ✔️ My favorite drink is ☕ ☕ … always ☕ ☕.  I drink coffee when I’m sad, happy, bored, excited, or any other emotion 😊. 

𝐖𝐡𝐲 𝐬𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐦𝐞? 
𝐓𝐡𝐚𝐭’𝐬 𝐞𝐚𝐬𝐲! 
  🎯 I want to learn from you!
  🎯 I want us to partner to empower and support one another.
  🎯 I want to be an ally for all things D&I. 

𝐖𝐡𝐚𝐭 𝐝𝐨 𝐈 𝐬𝐞𝐥𝐥? 
  📈 The only things I will sell you are grit, enthusiasm, and optimism. 
  ⁉️ Because I believe we are all capable of achieving great things in life… one step at a time! 

𝐎𝐧 𝐦𝐲 𝐟𝐫𝐞𝐞 𝐭𝐢𝐦𝐞:
When I’m not at work, I might be enjoying the beautiful trails in Washington, cooking, or spending time with my family. 

𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭! 

Smiles and coffee, 
𝓙𝓮𝓷!

taplio

The Battle

Christopher M. Muller

Jennifer Sneen

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