Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

- Actively advancing skills in data-driven marketing, focusing on full-funnel demand generation, marketing automation, and advanced user analytics.

- Provided pro-bono marketing guidance to early-stage startups, contributing to their demand generation initiatives across the complete marketing funnel.

- Built AI-powered automations with tools like n8n to optimize marketing and sales workflows.

- Integrated GTM tools via APIs to create cohesive and scalable tech stacks.

Growth Marketing and MarTech Projects

Feels app

- Designed and implemented automated data pipelines integrating MMPs, product analytics, and social APIs, reducing manual reporting time by 10 hours/week and providing a unified view of the user journey.

- Engineered and managed robust BI dashboards (e.g., using Tableau/Power BI), visualizing key metrics which enabled faster strategic decision-making.

- Spotted bottlenecks in marketing workflows and implemented automations to eliminate manual work.

- Collaborated with Marketing and Sales teams to build internal tools and integrations that improve efficiency.

- Ensured data integrity and system reliability across automated flows.

- Conducted ROI analysis for paid campaigns across channels (Tiktok, Snapchat, Meta Ads, Google Ads); provided optimization recommendations that led to an average 30.5% improvement in CPA.

- Leveraged advanced analytics (funnel analysis, cohort analysis) to analyze in-app user behavior, identifying engagement drivers and friction points that informed adjustments leading to a 17% reduction in on-boarding drop-off and designing personalized user journeys.

- Partnered with Product, Marketing, and Engineering to implement data-backed UX enhancements, contributing to the re-branding of the app.

Growth Data Analyst

XVision

- Orchestrated data-driven growth strategies combining analysis, A/B testing, and CRO, resulting in a 20% uplift in key channel ROI (Social/Email).

- Analyzed campaign performance to identify opportunities for automation and optimization.

- Contributed to structuring data in BigQuery to enable finer analysis and more precise segmentation.

- Secured an average of 10+ high-value B2B partners per quarter through market opportunity analysis and performance data.

- Managed and optimized performance across diverse channels (Performance Ads, SEO, Content, Email, Partnerships), utilizing KPI analysis,resulting in an overall improvement in lead-to-conversion rate by 1.12%.

- Implemented comprehensive SEO tactics (on-page, technical) and developed targeted blog content, directly contributing to lead generation and the 25% website traffic increase.

- Created compelling ad copy and designed high-converting landing pages, improving landing page conversion rates by an average of 15% over previous versions.

- Systematically applied A/B testing and CRO methodologies to campaigns and web assets, achieving the 20% ROI improvement.

- Built and managed performance dashboards, providing key funnel insights that guided strategic marketing/sales decisions each quarter.

Growth Marketer

Le Magic Hotel & Spa

- Achieved a 70% occupancy rate by designing and implementing sales strategies, resulting in a 10% increase in room bookings.

- Maintained a 45%-55% customer retention rate by consistently delivering exceptional client experiences and addressing their needs proactively.

- Increased group bookings by 20% by analyzing event planners and corporate client data to support strategic marketing initiatives and business development efforts.

Sales Analyst

Data-driven Growth Analyst with a proven record of leveraging full-funnel insights—spanning marketing, sales, and product—to drive measurable business results. My experience includes hands-on Growth Marketing, achieving significant gains (+20% ROI, +25% Traffic, 10+ B2B Partners/Qtr) through multi-channel analysis (Paid, SEO, Content, CRO), experimentation, and execution. Possessing strong analytical skills and expertise in building data infrastructure (pipelines, BI dashboards), I am passionate about understanding the 'why' behind user behavior to inform strategy. Adept at collaborating cross-functionally to turn complex data into actionable growth initiatives.

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The Battle

Christopher M. Muller

Kamaldhass Sridharan

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