Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Louis Carter

Most Loved Workplace

As CEO and founder of Most Loved Workplace®, I help companies become top employers by building deeper emotional connections between employees and their workplace, driving better retention, talent attraction, and business outcomes through our certification and data-driven insights.

Founder and CEO

Best Practice Institute

As CEO and founder of Best Practice Institute, I partner with fellow CEOs and CHROs to transform their organizations into industry leaders. I guide companies through their performance data to uncover hidden strengths and improvement opportunities. My work helps leaders make confident, data-driven decisions that deliver measurable business results. Top executives trust my insights because I show them exactly where they stand against industry benchmarks and create practical paths to excellence.

Founder and Chief Executive Officer

Workplacely

• Developed an AI-powered platform analyzing employee feedback for workplace culture enhancement.
• Pioneered Love of Workplace Index™ and SPARK Index to measure emotional connection and collaboration.
• Integrated with major HR platforms for real-time feedback and benchmarking capabilities.

Founder

Skillrater.com

Created this anytime feedback tool on social networking platform SaaS, led the programming team, and VC and Angel Investor work. Managed all aspects including ecommerce, service and support for customers, business development, leading a team of 4 programmers and a product developers.

Global Gurus

Top Organizational Culture Guru

Marshall Goldsmith Stakeholder Centered Coaching

MG 100 CEO Coach

Newsweek

• Developed and authored research and rankings for America’s Top Most Loved Workplaces®, the UK’s Top Most Loved Workplaces®, and the Top Global Most Loved Workplaces® published by Newsweek.
• Founded and hosted The Leader Show on Newsweek, showcasing insights from top workplace leaders worldwide.
• Utilized data analysis and industry expertise to create the Excellence Index, highlighting top workplace practices globally.

Most Loved Workplace®,  Excellence Index Founder and Host The Leader Show on Newsweek

Springfield Clinic

In my role as the CEO Executive Coach and Fractional Chief Transformation Officer at Springfield Clinic, I worked for CEO Ray Williams to drive strategic initiatives, resulting in a revenue growth from $750M to $3B. I led and advised key projects such as navigating the COVID-19 pandemic, Board relations, executive team coaching and development, resolving disputes with major insurers, coaching through the Electronic Health Record change, and building critical strategic relationships.

Fractional Chief Transformation & Strategy Officer and Executive Coach to the CEO

Linkage, Inc.

As VP of Research at Linkage, I created the Best Practice book series with Wiley and positioned Linkage as a global leader in best practice research for Fortune 500 companies.

Vice President Research

Executive Networks

Executive Director of the Executive Development network.

Executive Director

I help workplaces become loved and keep the people they can’t afford to lose—while attracting the ones they can’t wait to hire.

As Founder of Most Loved Workplace® and CEO of Best Practice Institute, I turn culture into a measurable business advantage—one that directly drives retention, engagement, and growth.

What Sets This Apart:
	•	The Most Loved Workplace® certification— Our Top Most Loved Workplaces list has been published for five consecutive years in a row in Newsweek Magazine. 
	•	Advise over 1,000 Fortune-level organizations, achieving up to 40% higher retention and 30% better customer satisfaction and talent attraction. 
	•	The Love of Workplace Index®, a research-backed tool that measures emotional connection at work
	•	Author of In Great Company, Change Champions and Best Practices in Talent Management with insights featured in Forbes, Newsweek, Fast Company, and Investor’s Business Daily—trusted by leaders at Best Buy, Netflix, Johnson & Johnson, Pentagon, US Department of Justice, KeyBank, and the U.S. Army

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What We Deliver:
- Employer Branding: earn recognition and get featured in targeted media across many outlets ranging from TV, print, and digital formats. 
- Targeted digital marketing for talent attraction programs. 
- Culture Analytics: Pinpoint and scale what makes your workplace loved. 
- Certification: Validate your culture with the only emotion analytics-backed workplace recognition program. 

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Start your free Love of Workplace index assessment to see if your company has what it takes to earn our coveted certification.  
👉 https://mostlovedworkplace.com/whats-next/


Top 100 Executive Coach specializing in CEO, organizational culture, and team effectiveness

Selected from 16,000 applications, as one of the top 100 Executive Coaches. I coach CEOs and Executives from mid-sized to Fortune 500 organizations using my own Most Loved Workplace coaching method taken from my years of research and experience.

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The Battle

Christopher M. Muller

Louis Carter

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