Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Upwork

LinkedIn Marketing Expert | Linkedin Sales Navigator

Valcre Marketing LLC

I play a crucial role in Tom's company by crafting and implementing effective marketing strategies for his LinkedIn lead generation outreach. Since last February 2023, our efforts have successfully booked approximately 12-13 calls per month, demonstrating the impact of our collaborative work in driving business growth.

Director Marketing Strategy

BPI-Philam Life Assurance Corp.

Annual Sales Top Performer Nationwide Awardee for 3 consecutive years ( 2017-2019 )
MDRT member (2017-2019)

•	Persuades potential clients to meet and discuss insurance policies and products.
•	Advises potential clients on the insurance policies and products that best suit their needs.
•	Builds customized insurance packages to suit individual clients.

Bancassurance Sales Executive

Sun Life Grepa Financial, Inc

•	Implements effective marketing strategies to sell insurance policies and products to potential and existing clients.
•	Educates customers on each type of insurance and makes recommendations based on their needs.
•	Contacts potential clients and creates rapport through networking, referrals, etc.

Bancassurance Sales Officer

𝗨𝗽𝘄𝗼𝗿𝗸 𝗹𝗶𝗻𝗸: 𝟱 ⭐️ 𝗿𝗲𝘃𝗶𝗲𝘄𝘀 𝗳𝗿𝗼𝗺 𝗺𝗼𝘀𝘁 𝗼𝗳 𝗺𝘆 𝗽𝗿𝗲𝘃𝗶𝗼𝘂𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗜’𝗺 𝗮𝗹𝘄𝗮𝘆𝘀 𝗼𝗻𝗹𝗶𝗻𝗲, 𝘀𝗼 𝗳𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲:)
https://www.upwork.com/freelancers/maryjoyb31?companyReference=747649465593061377&mp_source=share

𝗪𝗲’𝗹𝗹 𝘀𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝗮 𝟮𝟬-𝗺𝗶𝗻𝘂𝘁𝗲 𝗰𝗮𝗹𝗹 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀.  

𝗛𝗼𝘂𝗿𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱: 𝟭𝟱 𝗵𝗼𝘂𝗿𝘀 𝗽𝗲𝗿 𝘄𝗲𝗲𝗸   

✅ 𝗪𝗵𝗮𝘁’𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝟭𝟱 𝗵𝗼𝘂𝗿𝘀:  

• 𝗕𝘂𝗶𝗹𝗱 𝗮 𝘁𝗮𝗿𝗴𝗲𝘁𝗲𝗱 𝗹𝗶𝘀𝘁 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗶𝗱𝗲𝗮𝗹 𝗮𝘂𝗱𝗶𝗲𝗻𝗰𝗲 
• 𝗪𝗿𝗶𝘁𝗲 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗲𝗱 𝗼𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝘀𝗰𝗿𝗶𝗽𝘁𝘀 
• 𝗦𝗲𝗻𝗱 𝟮𝟬 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝘀 𝗱𝗮𝗶𝗹𝘆 
• 𝗦𝗲𝗻𝗱 𝗳𝗼𝗹𝗹𝗼𝘄-𝘂𝗽 𝗺𝗲𝘀𝘀𝗮𝗴𝗲𝘀 𝗮𝗻𝗱 𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗲 𝗰𝗮𝗹𝗹 𝗯𝗼𝗼𝗸𝗶𝗻𝗴𝘀 
• 𝗘𝗻𝗴𝗮𝗴𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗮𝘂𝗱𝗶𝗲𝗻𝗰𝗲 𝗯𝘆 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗼𝗻 𝟭𝟱–𝟮𝟬 𝗽𝗼𝘀𝘁𝘀/𝗱𝗮𝘆 𝘁𝗼 𝗯𝗼𝗼𝘀𝘁 𝘆𝗼𝘂𝗿 𝗹𝗶𝗻𝗸𝗲𝗱𝗶𝗻 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁𝘀 
• 𝗖𝗿𝗲𝗮𝘁𝗲 𝗴𝗿𝗮𝗽𝗵𝗶𝗰𝘀 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗳𝗼𝗿 𝗽𝗼𝘀𝘁𝗶𝗻𝗴 𝘁𝘄𝗶𝗰𝗲 𝗮 𝘄𝗲𝗲𝗸 (𝗧𝘂𝗲𝘀𝗱𝗮𝘆𝘀 𝗮𝗻𝗱 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆𝘀)

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The Battle

Christopher M. Muller

Mary F.

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