Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Boom

• Led the development of Boom's AI-powered features, including daily journaling and mindfulness challenges.
• Implemented gamification strategies to engage users and promote consistent mental health practices.
• Collaborated with a team to integrate AI and sentiment analysis for real-time feedback and insights.

Founder at Boom 

Company: Self-Employed
Dates: January 2009 – Present (15 years)
Description:
	•	Delivered impactful talks and workshops at colleges and universities nationwide, focusing on mental health, entrepreneurship, and personal growth.
	•	Empowered thousands of students to overcome challenges, embrace mindfulness, and unlock their full potential.
	•	Partnered with student organizations, counseling centers, and leadership programs to create customized presentations.
	•	Recognized as a thought leader in addressing the unique struggles faced by college students, including mental health disparities among minority groups.

Psychologist and Speaker

New Directions for Youth

• Provided individual, group, and family therapy to improve interpersonal relationships and school performances.
• Conducted phone intakes and referred clients to appropriate resources.
• Consult with colleges and college students, resulting in lower rates of recidivism and increased school performance.

Cognitive Behavioral Therapist

California Psychcare

• Conducted ABA-based interventions with children on the autism spectrum ages 3-14.
• Documented children's development and educated parents on assessments for consistent behavior.
• Facilitated parent conferences to address family, school, and behavioral issues.

Behavior Therapist

Matthew West is a Mental Health Advocate | College Wellness Expert | Supporting Students in Navigating Mental Health Challenges

As a passionate mental health advocate and expert in college wellness, I am dedicated to empowering students to thrive through evidence-based mental health support and accessible wellness practices. With years of experience in mental health, I specialize in addressing the unique stressors and pressures college students face today, from academic demands to social and personal challenges.

Through my work at boom, I strive to make mental health resources relatable and actionable for students, faculty, and university leadership. My focus areas include resilience-building, stress management, and utilizing digital tools to create scalable mental wellness solutions.

I share insights on LinkedIn to foster meaningful conversations around student mental health, offering practical tips, recent research, and thought leadership on how universities can prioritize student well-being. My goal is to build a supportive online community where mental health is openly discussed, empowering students to achieve their fullest potential.

Let’s connect if you’re passionate about transforming mental health in education

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Christopher M. Muller

Matthew West

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