Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

HowNow

HowNow is an integrated learning platform built to help today’s organisations onboard, upskill and enable their teams with the knowledge they need, everywhere they work. 

The learning resources your team needs lives in dozens of apps, websites, systems and brains - inside and outside of your organisation. As a result, even proactive employees can’t find what they need to get work done and grow. HowNow brings together all of these learning resources in real-time so you have a single, dynamic source of truth.

HowNow makes all the knowledge searchable and makes personalised learning recommendations based on your role, experience, skills gaps, business goals and real-time market data on in-demand skills for your role. Feels like magic, powered by AI. 

With HowNow, organisations can build a continuous learning culture and develop business critical skills by enabling self-directed learning. They can also drive productivity by giving teams access to relevant knowledge everywhere they work - in their inbox, CRM, helpdesk, chat tools, on mobile and hundreds of other places. It’s like an invisible layer that sits on top of your entire workflow, powering your team with relevant knowledge. 

HowNow is packed with features. Autonomous curation of learning resources. Personalised learning recommendations. Easy knowledge-sharing tool to bring together your company’s collective intelligence. Insights to track skill development and identify knowledge gaps in real-time. 

With beauty poured into every pixel, HowNow is consumer-grade UX with Enterprise-level functionality.

Co-Founder and CEO 

Kogan Page

The world is changing fast, but are you? Do you know where the skills gaps are in your organization? Do you know how to fill these gaps? Most importantly, can you make the necessary changes quickly enough to succeed?

Learning at Speed is a practical book which brings together the best from lean and agile methodologies to show how they can be applied to learning and development (L&D) to improve individual and organizational performance. This provides a people development framework which can be used to deconstruct a learning strategy and optimise each element for improved results. It shows how to identify learning barriers and possible solutions, leverage company data to understand learning needs and how to assess the most effective learning resources and delivery channels.

Author of 'Learning at Speed'

One Minute London

Founder & CEO

Apple

Business Development

Barking Mad Productions

Director

L'Oréal

New Media Executive

CEO at HowNow. Author of 'Learning at Speed'. Host of the 'L&D Disrupt' Podcast.

From award-winning high growth technology businesses to successful Sri Lankan street food restaurant groups, I've spent more than a decade building businesses from the ground up and scaling them. As for filmmaking, I produced and directed ads, music videos, documentaries (for WHO, Royal Society of Science) and later a feature film that travelled the world being screened at festivals (and picking up best film!). 

I'm currently the CEO and Co-Founder at HowNow, one of the fastest-growing technology companies transforming the way organisations approach learning across the world. Our clients include tech unicorns GymShark and Checkout.com as well as global enterprises such as Mercer, Telefonica and Investec to name a few. As mentioned by Forbes and TechCrunch, we're one of the edtech companies to watch out for, backed by industry influencers like Mark Pearson (founder of MyVoucherCodes.com), Andy Murray (Tennis Champion), Michael Whitfield and Chris Bruce (founder of Thomson Online Benefits) and Alwin Magimay (Previously digital leader at McKinsey, KPMG and Accenture). 

I have been a speaker at over 100 events including HR Summit, AI Talks, Google Campus, London Tech Week and a mentor for Startup Britain and a Guest Lecturer on Entrepreneurship. I have been recognised by Virgin Media Business as one of the top 30 young innovative founders in the country as well as one of the top Asian Stars in Tech by KPMG. I'm a thought-leader on Startups, Technology and Workplace Learning contributing to publications such The Guardian, The Telegraph, Startups.co.uk, and Training Industry to name a few. I was also recently featured in Bloomberg's documentary on Entrepreneurial Mindset.

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The Battle

Christopher M. Muller

Nelson Sivalingam

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