Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Globe Guides

Your team is your greatest asset, and taking care of them is what we help you do. We support you on the whole team member experience. Ensuring everyone is well equipped by setting up training events and leadership conference. Adding spark to your marketing team by taking them out of the office and placing them in inspiring surroundings. Motivating your sales team with memorable incentive trips they aspire to. Setting up retreats for your senior partners, your c-suite or your board so that the company future is as inspired as they are. And ultimately creating team bonding experiences that ensure that everyone loves their job, works together seamlessly, and realizes the vision set out by your leadership.

Senior Event Manager

Eventos Management

You have an event to plan, lots of moving pieces, why not let me help you coordinate all those pieces so that you know it's being handled and can sit back and watch.

President/Founder

Washington Adventist University

Managed the travel, logistics and recruitment for the New England Youth Ensemble and Columbia Collegiate Chorale at the Music Department.

Music Manager

Delta Air Lines

Facilitated checkin procedures for travelers.

Airport Customer Service

Independence Air

Loaded baggage, parked planes, and made sure flights turned smoothly.

Ramp Agent

Maine Medical Partners

Interned with a medical management company, in partial requirement of my business degree. As one of their first interns I had the opportunity to participate in many meetings, weigh in on decisions and learn from the vast experience of the great people I got to interact with.

Intern - Operations

Founder at Globe Guides - creating retreats, incentives, and events around the world that inspire

For over two decades, I've had the privilege of helping leaders like you craft truly extraordinary experiences. I've always believed in the power of travel and shared moments to transform teams and inspire individuals. That's why I founded Globe Guides, where we specialize in creating exceptional retreats, incentive trips, and events that go beyond the ordinary.

What sets us apart? We take the time to truly understand your needs and aspirations, meticulously designing each experience to foster genuine connection, boost morale, and drive business results. Whether it's exploring hidden gems in a new destination, fostering collaboration through a team-building activity, or celebrating achievements with an unforgettable incentive trip, we handle every detail with care and expertise.

Ready to unlock the potential of your team through a transformative experience? Let's connect and start planning your next adventure.

taplio

The Battle

Christopher M. Muller

Peter Lombard

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