Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Idaho State University

Courses include:
- Foundations of Human Resource Development
- Human Performance Improvement/Performance Technology
- Research in Organizations	
- Change Strategies
- Change Management
- Contemporary Theories of Motivation
- Employee Engagement and Motivation

Professor of Human Resource Development

Black River Performance Management

https://blackriverpm.com
https://blackriverpm.com/leadership/rob-lion/

Specializing in leadership and organizational development of new and existing enterprises, BRPM focuses on research-backed solutions to address organizational and individual performance dynamics, including, but not limited to, leadership, motivation, employee support, and strategy. Clients range from mining and natural resources to manufacturing, financial services, education, and health care.

All services focus on the human capital aspects of organizations, regardless of profit models and sizes. Services include:
-	Culture re-norming, development, and facilitation 
-	Human systems architecture
-	Motivation and leadership development programs
-	Training (positional, management, compliance, etc.)
-	Executive coaching
-	Board development and cultural transitions
-	Performance and process management; improvements 
-	Management coaching and development
-	Strategic planning
-	Safety operations and improvements
-	Cause analysis, process examination, and re-tooling
-	Employee position and role analysis 
-	Hiring, retention, and succession strategies

https://www.blackriverpm.com/

Principal

TTI Success Insights

Value Added Associate

The Ken Blanchard Companies

Channel Partner

Academy of Management

Volunteer

Performance Improvement Quarterly (Academic Research Publication)

Contributing Editor

Academy of Human Resource Development

Grant Evaluator

University Grant Evaluator

ISPI

Rob has served as a volunteer for the:
- Distinguished Dissertation Review Committee
- Research Committee
- Research-to-practice annual conference proposal track (reviewer)
- Measurement and evaluation annual conference proposal track (reviewer)

Northern Michigan University

Provided leadership and administration for non-academic functions, such as working with students to secure internships, representing the College in committee and special interest meetings, and building relationships between the College and the local business community. Responsibilities also included the coordination of the Master of Business Administration (MBA) program.
Accomplishments include: 
- Securing grants, which resulted in funding special initiative projects such as the Business Incubator, College of Business Professional Development Program, and the New Business Venture Competition.
- Launching the Northern Michigan University Entrepreneurship Academy, which provided over 75 students and professionals with small business startup training and resources.

Assistant Dean, College of Business

Rob taught the following graduate courses:
- Facilitating Organizational Change
- Improving Human Performance
- Measuring and Evaluating Performance
- Managing the Organizational Learning Function
- Psychology of Leadership

Adjunct Graduate Faculty

Here’s a quick 10-second test to see if your culture is self-sabotaging instead of self-leading:
Does your team rely on constant oversight to stay on track?

- Are top performers leaving while low performers stick around?
- Is leadership overwhelmed by constant fire-fighting instead of strategy?
- If any of these resonate, your culture might be working against you rather than for you.

When I work with clients, they see results like:

#1. Accountability by Design

Instead of having to look over their shoulders, constantly keeping a tab - you will see teams that self-lead and take ownership.

#2. Attracting A-Players

Instead of making do with employees who don’t fit the culture, you will see top-tier applicants joining while under-performers naturally exit.

#3. Growth Multiplier

Instead of struggling with disengagement and mistrust, you will see a culture where trust, engagement, and results thrive.

Here’s what sets us apart:

We've helped organizations attract and retain A-players, while churning out low performers who themselves opt-out as they can’t get away with it any more.

Our work is powered by proprietary models and frameworks designed to tackle your unique challenges and drive measurable impact.

30+ companies retain our services annually, trusting us to tackle their most pressing team and cultural challenges.

If you’re ready to create a self-leading team, where they deliver and overdeliver, let’s connect. Together, we’ll build a workplace culture where excellence and accountability are in the driver's seat.

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The Battle

Christopher M. Muller

Rob Lion

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