Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Capacity

SVP Contact Center AI

Envision

Do you REALLY know how your agents are doing right now and how engaged they are? After all, they are the front line to your customer experience strategy.

The #1 problem contact centers face is attracting, coaching and retaining effective agents.

But how do you keep an agent engaged and continuously improving? Especially when most have to work from home now?

🚀 5 Things Required to Have 100% Rockstar Agents
#1 Quality check every call using AI and find the calls that need follow up
#2 Coach agents regularly on how to improve and give real recorded examples
#3 Replicate what high performing agents do best by sharing interactions with other groups
#4 Engage agents live by viewing their computer screen and chat
#5 Extend your quality program to work at home agents to keep them engaged

That’s exactly why we made the Click2Coach platform.

The Click2Coach Platform Lets You Perform
✔AI Insight
✔Voice and Screen Recording
✔Chat and eMail Recording
✔Create Targeted Coaching & eLearning
✔Quality Management
✔Speech and Data Analytics

If you want to use AI to drive agent effectiveness and engagement while improving customer experience without long term contracts, expensive on-boarding costs or upgrade fees:

Then schedule an intro call below to see if our Click2Coach Platform can help your contact center
calendly.com/rodney-kuhn/introductory-meeting

CEO & Founder | Helping Contact Centers Use AI to Drive Agent Effectiveness and Engagement

Vistage International

Member

Active Voice

Lead Software Engineer

What could you do with a 5%, 10% or greater increase in agent effectiveness and productivity?

The #1 problem contact centers face is attracting, coaching and retaining effective agents.

But how do you keep an agent engaged and continuously improving? 

🚀 5 Things Required to Have 100% Rockstar Agents
#1 Quality check every call and use AI to find the calls that need follow up
#2 Coach agents on where to improve and give real recorded examples
#3 Share top performer agent interactions with other groups
#4 Engage agents live by viewing their computer screen live and chatting 
#5 Extend your quality program to work at home agents to keep them engaged

That’s exactly why we made the Click2Coach platform

The Click2Coach Platform Lets You Perform
✔AI Insight
✔Voice and Screen Recording
✔Chat and eMail Recording
✔Live Screen Recording with Chat
✔Quality Management
✔Speech Analytics

If you want to use AI to drive agent effectiveness and engagement while improving customer experience without long term contracts, expensive onboarding costs or upgrade fees

Then schedule an intro call below to see if our Click2Coach Platform can help your contact center
calendly.com/rodney-kuhn/introductory-meeting

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Christopher M. Muller

Rodney Kuhn

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