Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Riverdale Immigrant Women’s Centre

Violence Against Women (VAW) Coordinator/Counsellor | Registered Social Worker (#862684)

Parris & Associates Consulting

Helping organizations build high-impact customer and member communities that strengthen brand loyalty, reduce churn, and drive sales growth. By designing and implementing strategic engagement frameworks, businesses cultivate deeper relationships with their customers and members, increasing retention and long-term value.

Developed and managed programs that facilitate social integration across diverse professional communities, including career development workshops, mentorship initiatives, Industry Expert inclusive discussions and panels, and social discussion programming. Conducted in-depth research and assessments to identify service gaps, optimize program delivery, and improve access to critical support services.

Recognized for expertise in community strategy and engagement, leading key initiatives for organizations such as Health Safety Professionals Canada, Safeopedia, L'Oréal, and Intelex Technologies. These collaborations involved revitalizing member and customer communities, expanding social reach, restoring trust, and implementing innovative engagement strategies that enhance customer satisfaction and revenue growth.

By bridging the gap between vision and execution, empower organizations to transform passive audiences into active brand advocates, creating sustainable business success through strategic community-building efforts.

Owner - Customer & Member Community Development and Strategist

Achēv

Career Specialist

Canadian Society of Safety Engineering (CSSE)

Recruited by industry leader Christl Aggus (CRSP, CHSC, CRM) to revitalize Health and Safety Professionals Canada’s international member community, spanning seven regions. Led strategic planning, launched engagement initiatives, and rebuilt trust among members, strengthening the organization’s presence and impact.

Designed and launched an online member community, successfully onboarding over 2,000 professionals within five months. Established a platform for sharing workplace safety best practices, fostering collaboration, and encouraging continuous learning. Created and distributed weekly industry-related content, ensuring members had access to relevant resources and updates.

Facilitated direct access to industry experts by organizing webinars, expert panels, Q&A sessions, and interactive member discussions. Developed and implemented a mentoring program, pairing experienced professionals with newcomers to provide career guidance and professional development. Created career, educational, and networking sessions, including CRSP designation CEU discussions, to support diverse groups such as immigrant workers and student members in advancing their careers.

Led social media and marketing campaigns to boost brand awareness and grow membership. Created and shared content across platforms, including industry updates, safety tips, and member stories, which helped attract new members. Used digital marketing tools to track engagement and adjust strategies, resulting in increased participation and a stronger online presence for Health and Safety Professionals Canada.

Played a key role in planning and executing the national conference, which welcomed over 350 attendees. Designed programs to promote continuous learning, accessibility, and inclusivity, ensuring that all members had the tools and connections needed to grow in their careers.

Name change: Health and Safety Professionals Canada (formerly CSSE)

Program / Community Development and Member Management

Volunteer 

See below - projects and recommendations

Various projects and speaking engagements I have done upon request.

Health Safety Policy and Awareness Advocate

Safeopedia

Led the development and execution of community-building strategies at Safeopedia, focusing on connecting industry experts with members through designing and moderating webinars, podcasts, workshops, industry discussions and panels, networking events, and interactive Q&A sessions. These initiatives successfully fostered collaboration and knowledge-sharing within the safety community.

Designed and managed mentoring programs that supported members' professional growth, helping them navigate their careers and develop industry-specific skills. Created and delivered tailored workshops; moderating discussions focused on career development and professional growth to meet the needs of the community.

Provided one-on-one support to empower members to reach their career goals, offering guidance and resources for continuous development. Coordinated the world-class Safety Connect conference for three consecutive years, strengthening community engagement and raising the profile of industry leaders.

Hosted the Safeopedia: Women in Safety podcast, becoming the first female podcaster in the safety industry. Voted Top EHS Influencer in 2021 (HSE People) and 2019 (Pro-Sapien), amplifying women’s voices and promoting diversity in the field.

Drove sales efforts at Safeopedia, securing major clients such as Intelex, expanding the organization's reach, and contributing to its growth by establishing key partnerships in the industry.

Social, Member and Community Development (Online Community, Member Management and Social Media)

Safeopedia: Women in Safety podcast seeks to educate and inform through engaging discussions with experts and influencers in all aspects of occupational health and safety.  

To learn more and listen to the shows visit:  https://www.safeopedia.com/wis-show-the-progression-of-women-in-safety-panel/2/9292

Women in Safety Discussions & Meet the Author Community Discussions

Intelex Technologies Inc.

Partnered with senior health and safety leaders to enhance workplace safety and implement best practices. Developed and launched knowledge-sharing programs that helped clients optimize their safety systems. These initiatives were key in driving community growth and engagement, leading to a remarkable expansion of the online community from 2,575 to 25,000 members.

Led initiatives aimed at fostering continuous community growth, closely tracking key metrics to ensure sustained engagement. Built strong relationships with industry influencers, which played a significant role in boosting community activity and engagement.

Key achievements include the creation of the EHSQ members content group (2015/2016), the award of the Safe and Sound Campaign certificate from OSHA in 2017, and the establishment of the EHSQ Community Leadership Board in May 2017. Successfully grew online event registrations from 75 attendees to over 700, with the largest event reaching 1,200 registrations.

Developed valuable affiliation relationships with notable EHS industry influencers, including Ron Gantt, Eric Conn, and Chris Ward. Notably, Chris Ward’s whitepaper achieved the highest historical downloads at 26,000, while Eric Conn’s whitepaper reached over 19,000 downloads, showcasing the strength of the community and the value of these collaborations.

Online Community Manager

Metro Inc.

Collaborated with corporate management, store managers, department heads, CAW Union Staff Representatives, and the Joint Health and Safety Committee to address and resolve employee health and safety concerns at the store level. Focused on proactively identifying risks and ensuring a safe work environment for all staff members.

Provided essential health and safety knowledge and support to retail managers and approximately 180 employees within the store. Delivered training programs to front-line staff, ensuring compliance with corporate, government, and health and safety standards, as well as union collective agreements.

Utilized expertise in commercial kitchen food safety handling to supervise deli staff and ensure adherence to processes and food preparation guidelines. Continuously worked to uphold workplace safety policies, processes, and audits to maintain a compliant and safe environment.

Health & Safety; Retail Store Trainer and Coordinator

Silverwolfe Inc

Developed and implemented health and safety policies and programs, ensuring compliance with workplace standards and regulations. Managed workplace accident and harassment investigations, and oversaw WSIB programs and claims. Led the Early & Safe Return to Work Program, working closely with injured or ill employees to develop modified work plans and facilitate their reintegration.

Served as a key liaison with the Ministry of Labour and WSIB, representing the organization in meetings and ensuring adherence to all required standards.

In addition to health and safety responsibilities, managed various HR functions including recruiting, training, onboarding, and talent positioning. Provided career coaching and talent development opportunities to employees, helping them grow within the organization. Offered conflict management coaching to management and work units, supporting them in resolving workplace disputes effectively.

Health & Safety Manager

Community Economic Developers Abroad

Designed and developed a comprehensive health and safety training program, including presentations and supporting documents, to ensure staff and volunteers were equipped with the necessary knowledge for their roles. Delivered training to staff and volunteers involved in projects such as Budget Internet Café and Sandy Bay Restaurant, ensuring adherence to safety protocols.

Managed personnel for both the Budget Internet Café and Sandy Bay Restaurant, overseeing staffing needs and ensuring smooth operations. Focused on maintaining a safe and efficient work environment while addressing HR needs to support project success.

Health & Safety / Human Resources - Foreign Trainer

I am a passionate community strategist, career mentor, and social work advocate dedicated to fostering engagement, building meaningful connections, and driving positive change in both professional and social spaces.

My expertise helps organizations strengthen customer and member engagement through community-driven strategies, such as designing and facilitating live discussions that build trust and brand loyalty. Many companies face challenges like increased churn, loss of sales, and disengaged customers due to uncertainty, poor communication, or ineffective customer management. I address these issues by developing strategic engagement initiatives, including expert-led discussions and peer-to-peer networking opportunities.

Key Successes:
- Grew Intelex Technologies' customer community from 2,575 to over 25,000 in four years.
- Increased membership at HSPC by 33% in 11 months.
- Applied data-driven strategies to boost engagement and upselling.
- Expanded LinkedIn company following from 4,800 to over 10,000 and industry group from 52,000 to 100,000+.
- Hosted thought leadership group discussions for Avetta, EcoOnline, Integrity Advocate, and L'Oréal.
- Award-winning influencer (2019, 2021) and first female Health & Safety podcaster.

Testimonial: "Tamara does a great job helping clients engage in sharing best practices and facilitating thought-sharing." — Kenneth Sandlin, SHRM-SCP

I have developed workshops, mentorship programs, and career resources at HSPC and Safeopedia, focusing on career development, job search resources, resume building, interview prep, and networking. 

Currently, I’m working on a low-cost mentorship program offering live discussions, resources, and networking.

- Developed job search and career growth workshops.
- Designed interactive sessions connecting professionals with industry experts.
- Building a structured mentorship program with accessible career resources.

Testimonial: "Tamara established and drove an online professional networking community, fostering strong member engagement." — Christl Aggus, CEO, HSPC

As a social work professional, I am committed to supporting marginalized communities. My work has focused on employment integration, mental health support, and community advocacy.

- Led a city-funded homelessness study in Toronto.
- Conducted research on workplace mental health and harassment.
- Developed tools supporting new immigrants and refugees in Toronto.

Open to opportunities in community management, career development, and social work. Let’s connect! Contact: tamaraeparris@gmail.com | 647-773-5100

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Christopher M. Muller

Tamara Parris

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