Advanced Behavioral Therapy

Chief Operating Officer

Maharishi International University

➙ Managed $40M P&L while reducing costs by $12M through optimization
➙ Led 350-person non-academic organization including finance, facilities, security, hospitality, transportation, food service, sustainability, and fundraising
➙ Established PMO and continuous improvement program, standardizing methodologies across departments

Muller Media LLC

➙ Drove growth for MoneyUnder30.com and DoughRoller.net, leading to $12.5M combined exits through strategic sales
➙ Managed remote team of 25 across 5 countries while optimizing content operations and SEO performance
➙ Generated 100% year-over-year revenue growth through data-driven strategic planning and execution

Owner

XLMedia Plc

➙ Led global operations with $8M+ portfolio utilizing Looker Analytics to drive performance metrics and financial decisions
➙ Implemented agile methodology reducing costs 15% while doubling editorial output across international team
➙ Directed strategic digital transformation initiatives through technology integration and cross-functional partnerships

VP, Personal Finance/Interim COO

Highmark Inc.

➙ Created NICE call auditing system for nursing teams to optimize patient outcomes and reduce response times
➙ Built Skills Inventory System using Power BI analytics to identify and address organizational capability gaps
➙ Achieved $600K cost reduction through strategic process optimization during COVID-19 transformation

Director, Operations Support

➙ Built 30-person learning organization supporting 5,000+ employees across multiple business divisions
➙ Developed comprehensive skills assessment framework improving operational literacy rates by 50%
➙ Increased employee retention 10% through data-driven talent development and career pathing initiatives

Director, Learning and Development

Highmark Health

➙ Created enterprise-wide Leadership Accelerated Program spanning four rotations across major subsidiaries
➙ Enhanced recruiting effectiveness 50% through implementation of strategic talent analytics platform
➙ Improved cross-functional leadership retention 15% through structured rotation and mentorship program

Manager, Talent Management

Cleveland Clinic

➙ Achieved 100% compliance in executive and physician onboarding and coaching program across regional hospital network
➙ Reduced new leader time-to-productivity 25% through redesigned onboarding and readiness development framework
➙ Delivered measurable 10% improvement in leadership metrics through cohort training and coaching model

Organizational Effectiveness Consultant

➙ Improved operational leadership effectiveness 10% for 25 leaders through strategic training and coaching initiatives
➙ Built data-driven high-potential identification program expanding leadership talent pipeline across 3 regions
➙ Reduced leadership program delivery costs by 15% while maintaining quality and expanding regional reach

Leadership Development Consultant

Bank of America

➙ Increased revenue 5% by coaching front-line staff on effective communication strategies 
➙ Created continuing education program achieving 50% improvement in staff proficiency metrics 
➙ Enhanced team performance through mentoring and targeted skill development initiatives

Proficiency Coach

➙ Achieved 80% service level goal within three months through new training curriculum 
➙ Supported 200+ consumers with mortgage refinancing through financial analysis 
➙ Maintained high customer satisfaction while managing complex loan requirements

Home Services Specialist

➙ Reduced delinquency rates 10% through enhanced credit profile analysis
➙ Decreased annual write-offs by $1M through predictive modeling implementation
➙ Increased new hire productivity 300% through redesigned onboarding program

Credit Risk Analyst

Customer Marketing Sales Associate

Chief Operating Officer at Maharishi International University | 15+ Years in Continuous Improvement, Multisite Leadership & Strategic Planning

I transform underperforming organizations through data-driven operational excellence and strategic leadership, with a proven record of optimizing complex operations across healthcare, higher education, and financial services. I specialize in building high-performing teams while driving significant cost reductions and process improvements. My focus is on creating sustainable operational frameworks that drive both financial results and organizational growth.

Key Achievement: Recently led university-wide strategic transformation resulting in $12M in annualized savings (30% reduction) while maintaining service quality and operational integrity.

Core Skills:

• Operations Management & Process Optimization
• Strategic Planning & Execution 
• Change Management & Business Transformation
• Cost Reduction & Financial Analytics
• Team Leadership & Talent Development
• Performance Analytics & KPI Implementation

Technologies:

• Power BI Analytics
• Business Central
• Looker Analytics
• NICE Call Systems
• Microsoft Office Suite

Industry Expertise:

• Healthcare Operations
• Higher Education Administration
• Financial Services
• Digital Media & Technology
• Organizational Development
• Process Improvement

Christopher M. Muller

Tesco

Lead Business Agility Coach

Danone

Agile Consultant

1ovmany | B Corp™

Company Owner

Clients included 
Citibank, Shell recharge, BBC, Capital One 
As well various SME organisations

Director Consulting Services

Shpock

Managed the roll out the OKR programme across the entire organisation which aligned into the parent company and partner organisations. 

Coached and mentored engineering teams on agile principles and kanban practices and  improved visibility and throughput of work, teams on average saw a 20% uplift in their throughput on a month by month basis. 


Aligned Customer experience teams and Operations teams with the internal OKR cadence, incorporating them into the wider transformation programme. 



Coached and transformed engineering managers approach to people management in a way that enhanced the career development of team members. The team has noticed increase in engagement and collaboration on new ideas.

As a part of CTO’s team I played a key role in designing and implementing the strategy. The executive team noticed a high level of understanding of strategy across teams that implement the strategy and a smooth way of collaboration months ahead. 


Built and ran a development team within the organisation to focus on closing compliance gaps to support the operations functions within the organisation, we  consistently delivered on all regulatory requirements and other compliance initiatives.  


Programme oversight of cultural change initiatives in conjunction with the head of HR in the organisation to support the roll out of new ways of working, demonstrating a 30% uplift in company engagement surveys from the previous year.

Cloud.IQ

Worked with the C-suite helping develop existing scrum team members and roll out of a change programme to support the organisation through its restructuring process and  achieve second round funding objectives. 

Developed a new operating model to support the new CTO in the restructuring process, supporting the reprioritisation and redistribution of work within the remaining teams.

Lloyds Banking Group

Worked with senior management to improve alignment around the vision of the bank. Managed to create persistent communication channels to align employees across different teams and departments within the organisation, quarterly surveys showed an increased alignment of employees to the organisations goals and objectives.  


Trained over a 1000 members of the organisation on agile practices with a bespoke designed one day course applicable to anyone in the organisation. 


Upskilled new Scrum Masters to adapt right methods within teams, coaching them to find right solutions for different situations. 


Facilitated OKR workshops - to direct employees rather than micromanaging them. 

Supported the implementation to redesign how the bank approached and ran its operation for detection and reporting of market abuse, with an 80% improvement in detection across the alerting criteria.

Vocalink, a Mastercard company

Supported 5 geographically dispersed teams building the payment infrastructure for the north american clearing house, redesigning the teams workflow I worked with, from the intake process through to execution improving throughput and client satisfaction. 


Helped the organisation meet its goals to  reduce waste by improving hand offs through the visualisation of work, active delivery management of the throughput of work, improving collaboration with product managers and stakeholders, resulting in improved delivery quality and velocity. 

Created  a culture of data driven decision making through the gathering of empirical data, focused on delivery flow and existing failure demand, that helped the teams to focus on the things which really mattered.

Schroders

Schroders is one of the worlds leading asset management firm, I had joined during a period when the digital transformation had just started. 
My role was to help invigorate the agile coaching function with Schroders supporting the head coaches with facilitation workshops and hiring processes. 

Key Responsibilities 
 - Mentoring members of the organisation on scrum 
 - working leadership to help create alignment and consensus around vision 
 - Facilitated workshops for teams 
 - Facilitated communities of practice 
 - Helped with large room planning sessions 
 - helped at a local level removing impediments for teams
 - helped create a new agile coaching practice within the organisation

Zava

Zava was going through a rebrand at the time I had joined, my role was focused on helping the team establish new ways of working and bring alignment across different groups.
 
Key Responsibilities 

 - Mentoring on the scrum framework 
 - Helped with estimation and planning 
 - one to one coaching with different individuals in the organisation 
 - Facilitated workshops and the creation of a communities of practice for developers 
 - Facilitated OKR workshops 
 - helped organise and deliver the organisations first Hackathon

Scrum Master

WorldRemit

Working for WorldRemit on a strategic piece of work to help the organisation expand into the North American market. 

Key Responsibilities 
 - Mentored a junior scrum master
 - working leadership to help create transparency around metrics and flow of work 
 - Facilitated workshops and training sessions 
 - removed impediments and fostered a culture of continuous improvement

Transformation | Product | Operations | Strategy | Agile

I design and run operating models that turn strategy into measurable outcomes. I work across Exec Ops, Strategy Ops and Business Agility to help leadership teams move from intent to impact.

My focus is on clarity, agency, rhythm and consequence - creating systems where strategy flows naturally into delivery. 

I’ve led transformations across large organisations, using OKRs, portfolio management and operating model design to align priorities, teams and decisions at scale.

I partner with senior leaders to embed speed, coherence and accountability across their organisations. 

Always open to connecting with people building the next generation of execution-led strategy.

taplio

The Battle

Christopher M. Muller

Taner Kapucu

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