I write about sales, leadership & productivity to help you become a top sales performer. RSM at Lonestar Forklift | AIB MBA

I’m Chris Crane, and my mission is simple:

Transforming industrial sales reps & teams into formidable professionals.

Over my 15-year sales career, I’ve closed over $100 million in industrial equipment deals, trained more than 150 reps, and led industrial sales teams across Canada and the U.S.

I built the Scaling Success System™ to give industrial sales teams what no one else offers: a sales operating system specifically engineered for industrial sales.

This system has taught over 150+ industrial sales reps & teams to operate as formidable professionals, and it can do the same for your team.

DM "sales" to learn more.

Chris Crane

Most companies hire one kind of rep, and expect them to do both jobs.

They want someone who can hunt.
They want someone who can farm.
They end up with someone who does neither well.

Hunters drive top-of-funnel.
They chase the deal until they get it. 
They don’t stop until the calendar’s full.

Farmers grow existing accounts.
They build solid long-term relationships.
They don’t stop until the client renews again.

Here’s what I’ve learned coaching both:

→ Farmers win with value.
→ Hunters win with volume.
→ Hunters need structure and a clean target list.
→ Farmers need trust  and a relationship to protect.
→ Both lose when you try to make them play the other’s game.

Learning to do both well is an elite level game. 

I have done both, and I can teach someone how to do both, but most companies cannot, and they wonder why they are missing their quotas.


P.S. If you want to turn your industrial sales prospects into buyers, I built a system to show you how 👉https://lnkd.in/dHH93M4u

Experience alone doesn’t scale. A system does. Turn industrial sales prospects into buyers with ARC5™

No alternative text description for this image

Most sales reps consume motivation. Top sales reps study communication.

Everyone wants better closing lines.

Very few reps study the psychology behind why people say yes.

And the gap between those two groups is where commissions are made.

Here are 7 talks every serious salesperson should study.

→ Rejection tolerance — “What I Learned from 100 Days of Rejection” by Jia Jiang

→ Listening discipline — “Want to Help Someone? Shut Up and Listen” by Ernesto Sirolli

→ Persuasion mechanics — “The Four Letter Code to Selling Anything” by Derek Thompson

→ Body language intelligence — “The Power of Nonverbal Communication” by Joe Navarro

→ Conversation control — “How to Have a Good Conversation” by Celeste Headlee

→ Managing resistance — “How to Deal with Difficult People” by Jay Johnson

→ Direct persuasion — “How 5 Simple Words Can Get You What You Want” by Janine Driver

Notice the pattern.

None of them teach scripts.
None of these talks teach product
All of them teach deep human behavior.

Because selling isn’t about explaining your product. It’s about understanding the person sitting across from you.

And the reps who study people always outperform those who study only products.

83% of sales reps run discovery calls with no structure.

They wing it.
They ask surface-level questions.
They pitch before the buyer even admits there’s a problem.

The call feels productive.
The buyer sounds interested.
And then the deal dies quietly two weeks later.

Here’s the 7-step discovery structure most reps skip:

→ Prepare
→ Start Calm
→ Build Rapport
→ Confirm the Agenda
→ Ask & Clarify Pain Points
→ Present Your Crafted Solution
→ Schedule the Next Follow-Up Call

Miss one, and control slips.
Rush one, and urgency disappears.
Ignore the order, and the buyer leads.

The result?

→ Buyers open up faster.
→ Pain becomes specific, measurable, and urgent.
→ Your proposal becomes the logical next step, not a hopeful pitch.

The takeaway:

→ The rep who controls discovery controls the deal.
→ Discovery is not a conversation, it’s a controlled sequence.
→ Structure creates urgency, and urgency creates movement.

Most reps try to close at the end. Elite reps start closing in the first 10 minutes.


P.S. If you want to turn your industrial sales prospects into buyers, I built a system to show you how 👉https://lnkd.in/dHH93M4u

Sales teams don’t fail because of skill.

They fail because they don’t care.
They fail because they’re not engaged.
They fail because they’re disconnected.

Motivation isn’t always about money.

It’s about meaning, mindset & execution.

Here’s what I know:
→ Trust must flow both ways.
→ Goals create clarity & direction.
→ Knowing the “why” drives performance.

Consider this:
→ Start with a 30, 60, 90 plan.
→ Align the team with this objective.
→ Explain the “why” to create full buy in.

Watch what happens with your team in 90 days with full focus on this effort.


P.S. If you want to turn your industrial sales prospects into buyers, I built a system to show you how 👉https://scalingsuccess.co/

71% of sales teams miss quota, and it's not because of effort.

They track revenue.
They track activity volume.
They ignore the indicators that actually drive outcomes.

The dashboard looks full.
The pipeline “feels” healthy.
And the quarter still comes up short.

Here are the KPIs every serious sales leader must track:
→ Key Sales Activity
→ Sales Cycle Length
→ Sales Pipeline Value
→ Average Order Value
→ Product Performance
→ Lead to Opportunity Conversion
→ Opportunity to Sales Conversion

Miss one, and blind spots grow.
Track them inconsistently, and patterns stay hidden.
Obsess over lagging metrics only, and you’ll always react instead of lead.

The result?

→ Forecasting becomes predictable.
→ Coaching becomes precise and data-driven.
→ Revenue stops feeling random and starts compounding.

The takeaway:

→ Activity without conversion tracking is noise.
→ Revenue without pipeline math is guesswork.
→ The leader who tracks the right numbers controls the outcome.

What you measure dictates what your team becomes.


P.S. If you want to turn your industrial sales prospects into buyers, I built a system to show you how 👉https://lnkd.in/dHH93M4u

I almost didn’t call back.

Something felt off.

The buyer sounded polite but distant on the first call.

Most reps would have written the deal off and moved on to the next name in the CRM.

But something didn’t add up.

The problem he described was too operational to ignore.

And when problems are operational, the cost is usually hidden somewhere deeper.

So I called him again.

→ Align: “I understand you’re busy and this might not be top priority right now.”

→ Redirect: “When the system breaks down like you mentioned last week, what usually happens to production that day?”

→ Clarify: “If the line stops for even an hour, what does that actually cost your operation?”

→ Reframe: “So if that downtime keeps happening every week, that’s hundreds of thousands a year lost, correct?”

→ Close: “If we can eliminate that loss, it makes sense to move forward, doesn’t it?”

The result?

→ The problem was bigger than he first admitted.
→ The cost of doing nothing was far worse than the investment required.
→ The deal that almost died on call one closed two weeks later.

The takeaway:

→ Deals rarely die because of rejection.
→ Most deals die because reps accept the first layer of the conversation.
→ The reps who win are the ones willing to dig one level deeper than everyone else.

Most lost deals aren’t lost. They’re just undiscovered.

Most salespeople will never close a seven-figure deal.

They think they can.
They act like they can.
But when the opportunity comes, they choke.

I've seen it firsthand.

I've watched seasoned reps stall.
I've watched managers fumble negotiations.
I've watched buyers walk away, never saying a word.

Here’s what I know:
→ Patience is a strategy. Use it.
→ Big deals don’t die in meetings. They die in silence.
→ If you can’t handle long sales cycles, you won’t survive.

Consider this:
1. Control the frame: If they lead, you’ve already lost.
2. Don't push, pull: Let the buyer convince themselves.
3. Slow down: The bigger the contract, the slower the close.

Big deals are a slow process. Learn to slow down, learn to ask great questions, and the deals will start to come.


P.S. If you want to turn your industrial sales prospects into buyers, I built a system to show you how 👉https://scalingsuccess.co/

Objections don’t kill deals, insecurity does. 

You get pushback.
You lose your composure. 
You spiral into defense mode.

Most reps crumble.

They talk too much.
They try to win the argument.
They forget their job is to lead. 

Here’s what I know:
→ Objections aren’t rejections.
→ They’re tests of your confidence.
→ The buyer is watching how you react.

Consider this:
→ Ask for clarification, find the real fear.
→ Your tone matters more than your answer.
→ Reframe the concern to their original pain.

Master the objection if you want to master the sale. 

Don’t fear them, embrace them.


If you want to turn your industrial sales prospects into buyers, I built a system to show you how 👉https://scalingsuccess.co/

Deals don’t die at the close. They die at discovery.

I learned this the hard way.
Early in my career, I ran a perfect demo.
Clear value, strong interest, confident delivery.

Then the buyer stalled.

“No decision right now.”
And I had nothing to anchor them to.

The problem wasn’t price.
The problem wasn’t timing.
The problem was I didn't equate cost with inaction.

So I rebuilt how I run discovery using CICSR.
→ Context → I force myself to fully understand their current process before touching a problem.
→ Issue → I isolate where the process breaks and make them admit it out loud.
→ Cost → I quantify the damage until the number hurts to say.
→ Solution → I let them describe the future state before I ever show mine.
→ Resistance → I surface hesitation early while I still control the room.

The result?
→ Deals stop stalling.
→ Objections show up earlier and weaker.
→ Buyers convince themselves before I ever ask for the close.

The takeaway:
→ Bad discovery creates fake momentum.
→ Fake momentum collapses at the close.
→ Real discovery makes closing procedural, not emotional.

If you want better closes, stop trying to sound impressive and start forcing clarity.

P.S. If you want to turn your industrial sales prospects into buyers, I built a system to show you how 👉https://scalingsuccess.co/

The deal didn’t die because of price. It died because I skipped one question.

He was engaged.
He liked the numbers.
He nodded the whole meeting.

I thought it was done.
I moved straight to proposal.
I assumed alignment without confirming it.

Two weeks later he said, “We’re going in a different direction.”

Here’s what I missed.

→ I didn’t go deep enough into Context. I understood the surface process, not the internal politics.
→ I uncovered the Issue, but I didn’t press into real Cost with numbers tied to executive pressure.
→ I pitched Solution before asking the Resistance question that would’ve exposed the hidden decision-maker.

So I went back and did it again, the right way.

The result?

→ I quantified cost with his numbers, not mine.
→ I went back and rebuilt discovery from scratch.
→ I uncovered that his CFO had final sign-off and hadn’t seen the math.

The takeaway:

→ If cost isn’t quantified, urgency isn’t real.
→ Surface-level agreement is not commitment.
→ The rep who skips steps pays for it in lost commission.

Discovery isn’t about sounding smart. It’s about controlling the sequence.


P.S. If you want to turn your industrial sales prospects into buyers, I built a system to show you how 👉

Sales and Marketing at CBF Labels

I'm passionate about sharing content & ideas on sales + marketing to help you level up your professional knowledge.

Outside my main role, I've been helping Ecommerce SaaS and AI companies with distribution and promotion.

If you’re looking to advertise to my audience, please send me a message so we can chat further. Thanks!

Jamie Dimond

Many people feel scared when this moment comes:

Someone joins your team who is better than you.

The higher the position, the bigger the fear.

Yes, it can feel like a threat.

But think again.

Having access to smarter people is a blessing.

Which company will achieve more:

The one where the manager hires mediocre people,

or the one that hires just top stars?

Doers, believers, and hungry to learn and work.

The answer is clear.

The top people:

Bring new ideas and fresh perspectives.

Can teach you so much.

Drive companies to new heights.

Their strengths can lift the whole team.

You grow when you surround yourself with talent.

It’s an opportunity to learn and improve.

Embrace their skills.

Together, you can achieve more.

Remember, success is not a competition.

It’s about collaboration and growth.

So, don’t be afraid.
Celebrate their talent.
We’re all on the same journey.
Welcome them with open arms.
Help them thrive; one day, they will help you.

Credit: Igor Buinevici

Surround yourself with ambition.

It changes you.

Fast.

The line “Surround yourself with people who have bigger goals than you. Ambition is contagious” is not hype.

It is a career strategy.

Because your goals do not live in a vacuum.

They live inside your calendar.
Your standards.
Your daily conversations.
Your sense of what is normal.

And nothing shapes “normal” faster than the people around you.

When you sit near big goals long enough,

You start to borrow them.

Not by copying.
By upgrading.

Here is how influential networks quietly drive professional growth:

1. Ambition resets your baseline
 → In a low-aim room, average feels safe 
 → In a high-aim room, average feels expensive 
 → You stop asking for permission to grow

2. High performers create healthy pressure
 → Not toxic pressure 
 → Clear pressure 
 → The kind that makes you ship work, not talk about it

3. Mentors compress time
 → Mentorship is not motivation 
 → It is direction 
 → A good mentor helps you skip avoidable mistakes 
 → And raises your standards without raising your stress

4. Peers shape your pace
 → Your peers decide what “normal effort” looks like 
 → If your circle learns, you learn 
 → If your circle builds, you build 
 → If your circle settles, you settle

5. Culture multiplies behavior
 → In ambitious cultures, high expectations are not personal 
 → They are the air 
 → People plan better 
 → Communicate clearer 
 → And take ownership faster

6. Social proof does the heavy lifting
 → Humans copy what works 
 → When you watch someone set a high goal and hit it, your brain files it as possible 
 → You start to act like it is possible too 
 → Because now it feels real

7. Strategic networking opens hidden doors
 → Not “collecting contacts” 
 → Building real relationships with people who move 
 → Ambitious people share opportunities 
 → They spot talent 
 → They connect dots 
 → They pull you into rooms you did not know existed

8. Ambition spreads through language
 → Big-goal people talk in plans 
 → Not excuses 
 → They talk in timelines 
 → Not someday 
 → That language rewires how you think about your own work

9. You gain better feedback, not more praise
 → Influential networks do not clap for everything 
 → They sharpen you 
 → They challenge your thinking 
 → They raise the quality of your decisions

10. You start playing the long game
 ↳ Ambitious circles respect consistency 
 ↳ They reward craft 
 ↳ They build reputations 
 ↳ They understand that real growth compounds

This is the real point.

Your network is not just who you know.

It is what you start to believe is possible.

Choose circles that stretch you.

Because ambition is contagious.

And so is settling.


Image credit: Colby Kultgen

I’ll choose remote work > higher salary.

It’s really simple.

More rest, less stress.

I’ve been remote ever since COVID but up until that point, I prioritized $.

Now, I prioritize my mental health, peace of mind, and well being. 

WFH has personally made me:

✔️ Richer
✔️ Happier
✔️ Healthier
✔️ More Productive

It’s about flexibility and choice.

Give people an OPTION to choose what works for them.

Credit: Jean Kang

Ever notice who claps when you win?

And who goes quiet?

Here’s something I’ve learned the hard way:

People who truly want to see you win
don’t compete with you.
They contribute to you.

They send the intro.
They share the opportunity.
They recommend your name in rooms you’re not in.

Real support isn’t loud.
It’s consistent.

And it shows up in actions, not emojis.

The right people don’t just celebrate your success.
They help build it.

Image credit: Itsletters_ on Twitter/X

Be delusional about your potential.
Be delusional about your potential.
Be delusional about your potential.
Be delusional about your potential.
Be delusional about your potential.
Be delusional about your potential.
Be delusional about your potential.

Credit: readswithravi on Twitter/X

Most people quit right before it works.

Because effort and reward do not move at the same speed.

Years 1 to 2:

You are bad.
You know it.
Everyone else knows it.

Good.

You are building muscle.

Year 3:

You are decent.
Still invisible.
Doubt gets louder.

This is the danger zone.
Most people exit here.

Year 4:

Your skill is real.
Your voice is clear.
Your network trusts you.

Now one catalyst matters.

A post.
A partnership.
A product launch.

And it looks sudden.

But here’s what really happened:

You compressed 4 years of learning into 30 days of output.

Example:

Builder ships 50 small tools over 4 years.
None break 1k users.

Tool #51 solves the right pain at the right time.
Hits 100k users in 2 months.

People call it overnight.

They did not see the first 50.

The playbook:

1. Treat early years as paid training.
2. Ship in public.
3. Build assets, not moments.
4. Stay until the math flips.

The lag is the price.

Pay it.

If you are in year 2 or 3, this is your sign to keep going.

Mission statements can inspire.
Core values can guide.
But only your daily decisions build real culture.

Eric Partaker's post on healthy company culture got me thinking about what actually builds strong teams.

I've noticed all 7 of these patterns in teams with healthy cultures:

(Credit: Amy Gibson)

1️⃣ They address toxic behavior, even from top performers

• Talent doesn't excuse toxicity when it harms the team
• One bad person can poison the entire team

2️⃣ They promote based on merit, not politics

• Wrong promotions make your best people start looking
• Performance and values should both matter

3️⃣ They don't play favorites

• Everyone sees it, even when no one says it
• Favoritism makes trust start to break down

4️⃣ They grow people-first leaders

• Technical skills matter but aren't enough alone
• Leaders who can't grow people shouldn't lead them

5️⃣ They make it safe to speak up

• When people fear feedback, problems grow
• Feeling safe to speak isn't optional

6️⃣ They give recognition regularly

• People don't leave because of the work
• They leave when they don't feel valued

7️⃣ They apply values consistently

• Not just to some people but to everyone
• No exceptions for title, time, or revenue

Culture isn't built in the big moments.

It's built in the daily decisions about who you protect, who you promote, and what you tolerate.

That's where trust lives or dies.

Track all the KPIs you want.

If your team doesn't care, they won't move.

I talk a lot about KPIs.

They drive alignment, focus, accountability, scalability.

But numbers alone don’t build high-performing teams.

Behind every metric is a manager.
And if you’re leading people, not just tracking progress,
you need a second layer of KPIs:

Keep People...

1️⃣ Interested → Work should challenge, not just occupy.
2️⃣ Informed → Context drives better decisions.
3️⃣ Involved → Ownership beats compliance.
4️⃣ Inspired → Energy creates velocity.

Obviously KPIs don’t literally stand for these. 

But it’s a reminder that the numbers only tell you the what. People decide the how - and most importantly, the why.

It’s easy to measure output.

Harder to keep your team engaged enough to deliver it.

That’s the real work.

That’s how leadership becomes growth.

Credit: David Manela

I used to think winning meant feeling confident all the time.

It doesn’t.

Most days, confidence shows up after you act.
Not before.

What actually makes the difference is learning how to sit with your emotions
without letting them drive the wheel.

Fear shows up?
You keep going.

Doubt gets loud?
You slow down but you don’t quit.

Bad days happen.
Strong minds aren’t emotionless.
They’re practiced.

They pause.
They choose.
They respond.

That’s where progress lives.

Not in pretending you’re okay.
But in moving forward anyway.

Image credit: _SuccessMinded_ on Twitter/X

I don’t believe in dream jobs.

But I believe in healthy cultures.

Here are 5 🟢 Signs You’re in a Healthy Workplace:

(Credit: Jean Kang)

☝🏼 Work-life balance is expected.

↳ Flexible schedules, real PTO, and no guilt for having a life outside of work.

✌🏼 Mental health is respected.

↳ You can take a mental health day without judgment (it’s seen as part of being human)

🤟🏼 Feedback flows both ways.

↳ You feel safe sharing ideas, concerns, or mistakes without fear of backlash (yes, this is psychological safety).

🖖🏼 Growth is prioritized.

↳ You’re given opportunities to develop, whether it’s new skills, projects, or career growth.

🖐🏼 Your work is valued.

↳ Your work is recognized and you receive incentives with raises, bonuses, impactful projects, and flexibility.

When praying for a job, also pray for a workplace that values you too 🙏🏼

Because trust me, when you believe you’re worth it, the universe will make it possible for you.

That’s exactly how I landed dream jobs after being fired and found compassionate leaders after dealing with awful bosses.

It’s because I never settled for anything less.

Life as a marketer:

Credit: Rana Bassiouni

"Marketing is too important to be left to the marketing department."

And David Packard was right.

Because marketing is not a department.

Most companies treat marketing like a team that “makes things look good.”

That is the fastest way to build a brand that feels fake.

Real marketing is the full customer experience.
From first touch to last invoice.

When marketing sits in one corner of the org, this happens:

- Sales promises things the product cannot deliver
- Product ships features nobody asked for
- Support fights fires that should not exist
- Finance cuts “brand spend” and kills demand
- Leaders chase short-term wins and lose trust

The fix is simple.

Make marketing everyone’s job.

Not by asking every team to post on LinkedIn.
Not by turning engineers into copywriters.

By making every team own the customer story.

Here is the playbook.

7 Ways To Integrate Marketing Across Your Whole Company:

1. Start with one shared customer truth
↳ Define who you serve, what they want, and why they choose you.
↳ Put it on one page and make it the source of truth for every team.

2. Build a single message system
↳ Lock in your positioning, your key claims, and your proof.
↳ Use the same language in sales calls, product screens, support replies, and job posts.

3. Turn sales into a marketing channel
↳ Sales hears the real objections first.
↳ Capture objections, wins, and lost deals weekly and feed them into content, ads, and product.

4. Turn support into a brand builder
↳ Support is where loyalty is won or lost.
↳ Track the top issues, fix the root cause, and publish the answers as help docs and content.

5. Pull product into the market, not just the roadmap
↳ Product teams win when they ship what customers value.
↳ Use customer interviews, churn reasons, and usage data to guide what gets built and what gets cut.

6. Use data like a shared language
↳ Digital transformation makes every team touch marketing data.
↳ Align on a few metrics that matter across teams, like activation, retention, referrals, and pipeline quality.

7. Run cross-team “go-to-market” like a habit
↳ Launches fail when teams work in silos.
↳ Create a simple rhythm: plan together, ship together, review together, improve together.

This is what it creates:

→ A unified brand message
→ Faster response to market changes
→ Better customer experience
→ Stronger loyalty and word of mouth
→ Smarter decisions with data and tech
→ A company that moves as one team

Marketing is not a function.

Marketing is the business.

Build it into everything.

taplio

The Battle

Chris Crane

Jamie Dimond

Followers

Posts

Engagements

Likes

Performance ScoreChris Crane's LinkedIn Performance

Performance ScoreJamie Dimond's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Chris Crane

Jamie Dimond

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Chris Crane's LinkedIn Performance

Performance ScoreJamie Dimond's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreChris Crane's LinkedIn Performance