VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

Call & Contact Center Expo US

Advisory Board Member

ApexCX, Customer Experience Support Services

Founder

The Taylor Reach Group, Inc

Contact center and CX pioneer assisting clients to improve their service delivery and profitability

Founder 

The Taylor Reach Group, Inc. (Taylor Reach) was established in 2003 and provides consulting and advisory services regarding CX, Transformation, and Contact Centers operations.  

We are vendor agnostic and assist our clients to overcome their Customer Experience challenges; Alignment, Strategic Planning, Transformation, Customer Experience, Customer Journey, Contact Center Design, Technology Acquisition, Outsourcing Assessments, Center Assessments, Quality & Customer Satisfaction, Employee Satisfaction, Culture, Engagement, Process Improvement, Cost Reduction, Revenue Generation etc.

Serving customers across all verticals, with centers of 6 agents to more than 24,000, Taylor Reach has completed numerous projects on four continents, won more than 30 awards for operational excellence and today there are more than 24,000 agent desktops globally that employ Taylor Reach designed Customer Experience Contact Center models.

Our current client awarded NPS score is 91.

But don't take my word for it...
"“Our Call Center is phenomenal.  We used to convert leads at 6-8% and now convert at about 34%.  Yes, the amazingly hot market helps bump those numbers up but we would never have achieves that type of success without having revamping the Call Center.   Hiring you was a great decision.” VP of Sales at a Major Nationwide Home Builder

"Taylor Reach treated all staff as equals even though, clearly they had much deeper and broader domain knowledge than we possessed. They taught our staff and shared suggestions and best practices freely. This not only helped the project to succeed but also helped the staff to gain knowledge and be more effective in their roles. Taylor Reach demonstrated good political acuity in dealing with staff whose future was undetermined and provided us with solid feedback and counsel on these individuals when asked. I would certainly not hesitate to hire Taylor Reach again." VP, Fender Musical Instrument Corporation

CEO & CCO (Chief Chaos Officer)

Telepoll

Telepoll provides market research, data gathering, Customer satisfaction surveys, Mystery shopping calls and outsourced Quality Monitoring from our Call Center located in Toronto, Ontario Canada. The company was established in 1990 and has developed a reputation for responsiveness to client needs and high quality work. www.telepoll.net

President - Contract

Metro One Telecommunications

Outsource Sales- Secured new clients including both Inbound and Outbound projects

VP Sales - Contract

Watts Communications Inc.

Built and grew this outsource contact center provider from 100 seats to 2500 seats in 7 years. Opened offices in Australia. Expanded company to provide global contact center services. Sold Business in 2001.

Developed industry leading operational methodologies and strategies for revenue generation, employee engegment and customer satisfaction and loyalty. Achieved 0 client turnover in seven years, Attained 5-7% agent turnover annually. Worked with and helped to develop many bright and talented people.

President & CEO

Managed a direct team of three: Operations, Sales, and Finance.
Directed all technology initiatives
Directed all operations models and methodologies
Full P&L responsibility
Personally sold hundreds of millions of dollars of services
Won numerous awards for excellence in call and contact center operations (both inbound and outbound)
Developed, directed and oversaw International expansion

President

Various Roles - Operations & Sales

Independent Contact Center Consultancy and Customer Experience (CX) Advisory services. 

Recognized as a leading contact center, inside sales and CX expert, Colin has received 30 Awards for Excellence in Contact Center Operations and Management on two continents. Colin was recognized at #5 in a global ranking of the Customer Service 100, Top 15 and Top 50 Customer Experience Influencers, Top 16 Contact Center Tweeters to follow, Top 50 Customer Service Blogs and Websites for business and more.

Colin's a leader in the industry; a founder and past chair of the Contact/Call Center Council, a past Director of the CMA, senior judge for Canadian call/contact center awards, a judge for call/contact center/cx awards, judge for international cx/call center & contact center awards in the US, Asia, the UK. 

Colin led Taylor Reach to success in contact center and customer experience consulting. Colin worked with Fortune 500 clients on four continents and helped organizations including; lululemon, Mercedes-Benz, Nike, Fortis BC, Fender, Caterpillar, Republic Services, HBC, TD Bank, Carter's, Arc'teryx, The New York Times, the NBA, Aldo, ATB, Lung Association, Canadian Cancer Society, Red Cross, and the Governments of Canada, Dubai, Province of Ontario, State of Michigan, and the municipal governments of Toronto, Region of Peel, and Cuyahoga County. 

An experienced senior executive, Colin also built a contact center BPO from $1 to $60 million. Colin is comfortable developing strategy and leading successful teams, and business relationships(selling half a billion dollars of BPO and contact center services). An author and a frequent international speaker on customer service, contact centers, cx, operational transformation, CRM, sales, and team building.

Specialties: CX and contact center consulting, inside sales, audits, benchmarking, center design, build, operational methodologies, customer experience, customer satisfaction, site selection, technology assessment, and technology acquisition. outsourcing assessment, and selection.

taplio

The Battle

Chris Crosby

Colin Taylor

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?