VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

Cloud Tech Gurus

Driving the vision and mission of Cloud Tech Gurus 
Working with cutting edge Contact Center SaaS companies to simplify technology selection
Working with Contact Center Consultants to help deliver the solutions for CX buyer challenges

Chief Executive Officer

AinCX, LLC

My practice is focused on consulting for contact center and CX SaaS organizations. Some of the services are providing industry insights and guidance, go to market strategy and vision development along with process and company strategy.  

I am only taking on a few select clients at a time in order to provide the best value for industry software providers that I believe fill a unique need in the space.

Independent Contact Center SaaS Consultant 

Cloud Call Center Search

We work with BPO partners and clients around the globe to help them walk through the buying process to ensure they get the right vendors and solution providers to provide the best business outcomes.  The human first focus on all experiences is a critical part of our process.  Buyers often only go through technology searches once every few years, so it is our responsibility to help you navigate this and simplify your life. 
Specializing in a couple of key areas, we help Contact Centers and Customer Experience leaders determine the right technology solutions.
•	CCaaS (omni channel, dialer, telephony platforms, CPaaS and more)
•	Analytics (Voice and Data) 
•	CRM
•	Agent Performance Management (Gamification, QA/QM, Knowledge Base and more)
•	WFM
•	Artificial Intelligence (Bots, IVAs, Language Assessment and more)
•	DaaS 
•	or any of the other myriad of acronyms.   

We operate without bias toward any technology or provider and are only concerned with making the ideal match for the client. There are no fees to the client for our services.
https://cloudcallcentersearch.com/

General Manager, Co-Founder

OUTSOURCE CONSULTANTS, LLC

Working with individuals, consulting firms, technology companies, Master Agents and direct channel partners within the contact center practice, my end goal is to provide wins for every person involved in any buying process.  Through 26 plus years in contact centers I provide transparent communications to every stakeholder throughout the process for services such as outsourcing, technology and market insights.  When we partner with an organization it is much more than a road to commerce.  It is a true partnership in every sense of the word.    Many of our partners leverage our insights and experience for strategy discussions, team trainings and thought leadership marketing initiatives to help each other grow.
•	Outsource Consultants is an outsourcing search firm with the largest BPO database in the industry.  
•	At our core we are process and data driven with over 60 plus data points per BPO which has allowed us to be the first to the channel with our services  
•	We are a truly scalable model to allow channel experts to monetize outsourcing services around the globe and ensure their clients’ find the right partners to work with   
•	Available within the Master Agent community and through direct relationships
https://outsource-consutlants.com

Global Head of Partners

Connect First, Inc.

Connect First, Inc. is a cloud based contact center technology provider that offers the best up-time and most stable telephony solution in the market.  My role is to provide the direction and lead the direct and indirect sales teams.  Working as a key member of the executive team to drive the company forward to become the leading communication tool in the industry.

VP of Sales and Marketing

VoiceOne Solutions

thē Corporation escorts European, Asian and other established non-US software and technology companies into the United States market.  We will grow your US market presence through effective, targeted sales and marketing, and build a scalable operation to dominate the US marketplace for your products.

Sentinel Development

Executive Vice President

TouchStar Software

Director of Europe, Middle East and Asia Pacific
Other positions At TouchStar:
Manager of Tactical Initiatives 
Sales Engineer
Training Manager

Director E.M.E.A.

Passionate about the contact center industry that has given me so much! #contactcenters #ccaas #omnichannel #contactcentersoftware

For going on 30 years I have been a user of, buyer of, implementer, trainer and leader in Contact Center software which provides a unique perspective when it comes to technology acquisitions strategies.   

I also believe strongly in the Entrepeneur's Operating System or E.O.S. to run a business.  EOS is a model to create a scalable, transparent and effective business created by Geno Wickman and his team.   

Cloud Tech Gurus brings together industry leading consulting groups with cutting edge SaaS solutions to solve contact center and customer experience buyers' challenges.  

We specialize in: #CCaaS #AI #WFM #WFO #AgentAssist and many other contact center and customer experience technologies.   

Contact me today. fred@cloudtechgurus.com

taplio

The Battle

Chris Crosby

Fred Stacey

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