VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

Manulife

-Fulfill job demands based on service level agreements
-Assess candidates using behavioral-based interviewing techniques in order to ensure committed and top-quality talents are selected
-Partner with management in the proactive sourcing of talents for critical skill areas in order to build a talent pipeline
-Create and execute strategic sourcing plans to attract top talent, both passive and active

Talent Acquisition Executive

Genesys

- Source, recruit, and interview top talent for technical and non-technical positions
- Partner with hiring managers to determine hiring objective and prioritization
- Pre-screen all candidates prior to their meeting with the hiring manager
- Interview all candidates, inclusive of phone, Skype and in person interviewing as appropriate
- Promote the Genesys brand through the recruiting process
- Provide guidance and support on refining job descriptions as required
- Post positions on appropriate job boards and with local universities and alumni sites
- Utilize social and professional networks
- Research and recommend sources for active and passive candidates
- Review resumes and credentials for relevance of skills and knowledge in relation to position -requirements
- Ensure reference checks, applications, and other required forms are completed prior to offer extension
- Gather and collect post-interview feedback from interview team, assist interview team with development of interview process
- Effectively partner with HR business partners and other stakeholders to ensure a smooth recruiting process and experience for everyone involved
- Ensure candidate data and tracking is all completed within the ATS (Taleo)

Sr. Talent Acquisition Partner, Manila

Talent Acquisition Partner, Manila

Monadelphous

Prepared contracts of employment and other employee related documentation.
-Updated and maintained data integrity of employee records.
-Updated employee files and provided required information to the Payroll team. 
-Handled the Performance Management (Probation) process for employees.
-Filing and archiving

Human Resources Administrator

Allegis Global Solutions

-Handled the overall end-to-end management of contractual employee  hiring and exit process (onboarding to offboarding) 
-Created job requisitions and candidate records in relevant employment tracking system 
-Coordinated and scheduled screening interviews between candidates and hiring manager/recruiters
-Administered and coordinated relevant pre employment assessments to shortlisted candidates and tracked its completion 
-Handled the pre-employment check process for successful candidates (background screening, right to work, reference checking) 
-Drafted new contracts and provided new hire induction to new employees
-Collected signed contracts and mandatory employment forms 
-Maintained and organized employee files and records 
-Acted as subject matter expert to all contractor employee related concerns and inquiries
-Handled employee issues and grievances (in coordination with Legal Team) 
-Acted as first point of contact regarding employee termination cases
-Coordinated with hiring managers regarding contractors’ employment status (extensions, enders) and action relevant processes as necessary (contract extensions, exit process) 
-Conducted exit interviews with exiting contractors
-Acted as first point of contact regarding payroll issues, escalating to payroll and other relevant contacts as required to achieve a resolution
-Acted as point of contact for WHS (Work Health Safety) incidences relating to contractors on the client site
-Ran and maintained reports, relevant trackers, systems and processes pertaining to contractor employee onboarding, offboarding, and overall administration
-Handled all inquiries relating to contractual employees from relevant stakeholders (hiring managers, project directors, etc.)

HR (Contractor Recruitment) Consultant 

-Conducted reference checks for shortlisted candidates, phone calling candidate’s previous professional contacts to seek inputs and recommendations for candidate’s good standing prior to onboarding
-Conducted candidate initial screening phone interviews to shortlist qualified candidates for open job positions

Recruitment Coordinator

HR (Contractor Recruitment) Administrator

-Provided day-today recruitment administration and back office coordination to support the Telstra recruitment team across the end-to-end recruitment process
-Provided key support to the recruiters and the wider recruitment team in completing designated recruitment activities such as psych testing requests, security and offer check requests, and background check requests within the agreed time frames.
-Managed the Telstra Careers Centre Mailbox which includes addressing applicant and recruiter inquiries
-Served as the focal point between recruiters and third-party vendor Verify in facilitating the end-to-end background check process for Telstra job candidates

Recruitment Support Consultant (Telstra Account)

Slice of Life Travel and Tours

-Served as the head of Slice of Life Travel and Tours, a home-based travel agency.
-Handled the end to end travel processes (flight booking, hotel booking, coordinating with suppliers and clients) of the agency.

Managing Director

PLDT

- Conducted training programs for PLDT HOME Sales' customer sales force
- Worked with processes related to learning management such as training needs analysis, curriculum design, evaluation and assessment

Training Specialist

IBM Global Process Services

-Worked closely with relocating employee, spouse/partner and/or family to support them in the relocation process
-Administered the appropriate relocation policy for the transfer
-Administered policies to support relocation, immigration, compensation, and family including relocation briefings and policy interpretation and issue resolution
-Used resource materials, websites and software to provide easy-to-use and -to-understand information to the employee and family on the relocation process, prepared assignment letter for relocating employees and processed timely relocation-related compensation

Global Mobility Specialist (Asia Pacific)

I am an HR Talent Acquisition professional, specializing in full cycle recruitment from requisition intake, market scoping, to sourcing and interviews, to offer and placement for a variety of fields including IT, Finance, Sales, Marketing, Customer Success, Corporate Services, and HR. I’ve worked for global shared services companies mostly in the IT Software and Financial Services space. 

Matching talented professionals to great job opportunities is something I’m highly passionate about and my key strength lies in giving the best partnership and engagement experience to both local and foreign candidates and stakeholders, and ensuring they get a seamless hiring and onboarding experience. 

Outside of work, I am a daughter, sister, partner, and a doting fur aunt to Molly, the sweetest and fluffiest chow chow girl. 

I am an avid food and travel enthusiast (beaches, mountains, cities) and take great joy in planning my next adventure.

taplio

The Battle

Chris Crosby

Gem Flores

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