VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

Fragomen

Senior Director, Commercial

Sapiens

VP M&A

otonomo

VP, Corporate Development

Topicx

Advisor

NICE Ltd

Head of Strategy and Business Development, CXone

•	Ran numerus acquisition targets through the M&A funnel from scouting, initial contact, identifying synergies and valuation through due diligence and negotiating deal terms.
•	Put in place OEM agreements with technology partners, including pre-M&A hooks such as performance-based warrants and ROFR.
•	Drove an investment in a digital collaboration startup, became board observer, advising on strategic direction.
•	Developed NICE’s Post Merger Integration (PMI) playbook, used to realize the full potential of acquisitions.
•	Headed separation process following the $100M divestment of the Physical Security division.

Director, Corporate Development

•	Enabled Cloud services in APAC by developing business partner activity for hosted applications and SaaS, putting in place the business model and agreement with the largest Telco in Australia.
•	Negotiated commercial engagement with Chinese manufacturer, replacing a proprietary product with a solution at 50% of the cost and improved performance.
•	Led an operations team to improve APAC’s profitability while improving employee experience.

Director, New and Emerging Business Operations 

FICX

Board Observer

Numonyx

Strategic Procurement Manager, IT

Intel Capital

Worked with Intel Capital ventures (RFID, Optics, UWB) and emerging business units (e.g. Digital Health) to establish go-to-market models, ranging from reference design to volume manufacturing, identifying partners, and negotiating contract terms, IP ownership and cost.

Business Development Manager

Intel

Information Technology Purchasing Manager

Pilat - Management consulting

Consultant

An experienced executive with a proven track record leading numerus corporate and business development deals ranging from acquisitions and investments to partnerships and alliances. A leader who enjoys the challenges of developing growth strategies and realizing them through meticulous execution. A team player that drives cross-functional teams to successful outcomes and has the communications skills to present and get the buy-in of board and C-level execs.

Areas of expertise: M&A, negotiations, strategy, alliances, partnerships, innovation, due diligence, post merger integration (PMI), leadership & initiative

taplio

The Battle

Chris Crosby

Hadar Keren

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