VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

Wipro

-Work closely with the Wipro BPO operations team in providing the right CX and Gen AI/ML solution levers for the end clients.
- Vendor Management for CRM , Contact centers, AI/ML solutions

Global Transformation Manager- Contact center & AI solutions 

Sensiple

-Design and execute Global go to market strategy  for Sensiple's custom-built application for Amazon connect which act as enablers for providing superior Customer experience.
- Custom-built application/solutions for CX include proactive outbound campaign manager(Intelligence- based dial out) , Omnichannel desktop(Unified agent desktop),  CTI adapter for all CRM, service desk and homegrown applications as well, Intellisense(Intelligent routing based on previous transactions-Next best action)
- Design AI/ML based automation solutions(Voicebot, chatbot) to be stitched with CX platforms for reduction in the AHT and TAT for particular processes.
- Weekly interaction with partner OEM (Amazon connect) for to update on the status of the business opportunity working on.
- Services offerings/Sales consulting for Genesys
- Overseeing the SDR's activities and training the team to produce more qualified leads

GTM & Strategic Consulting- Agent desktop ,Outbound and Dashboard solutions for Amazon Connect

Servion Global Solutions

	Primary responsibility is to handle/sell the Product and solutions portfolio which includes Customer experience/contact center platform(IVR Optimization,Predictive Omnichannel Capabilities),RPA(Assisted,Unassisted),Artificial intelligence(NLP coupled with Chatbots,Voicebots,Voice Biometrics) in Mumbai/Rest of Maharashtra region.
	Make presentations to Customer Experience-Head,Business Heads and “C” level customers about Servion and its capabilities.
	Involve IT teams and solutions Team for to consult and structure the right fit solution for  customers with ROI benefits/justification.

Account Manager

Genesys

Sales and Solutions Consultant 

Genesys is the global multi-channel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.

Over 3,500 successful customers tell the story best. 

Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations.

In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint.

Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.

Sales Engineer- India & Srilanka Market

Softcell Technologies Limited

Sales Specialist-Apple

HCL Infosystems Ltd

-Strong experience working with “C” level executive clients.
-Improving sales effectiveness and driving revenue growth from Key accounts.
-Successfully recruited & built business channels through sales channel partners in the location.
-Handling all the territorial accounts in and around Bangalore.
- Devising and preparing RFP’s (Request for Proposal’s) for the client & project management as well as preparing proposal kit with all technical & commercial features.
-Selling of hardwares,solution based selling(CLOUD,IMS,EAS),selling of partner licenses(Microsoft,Oracle,VMware),partner switches ,servers, storage, firewall(CISCO,IBM,HP,DELL,HITACHI,BROCADE,FORTINET)
-Software sales. Selling wide range of packaged software  (Microsoft, IBM, Oracle, Adobe, Quest software ,Open source Software,etc.),
 -Worked on CRM (SAP) for regular updation of sales record, with requisite details/comments against new lead, RFQ, Requirement discussion, Proposal sent, Invoice raised/awarded, with present status and the next plan of action within the accounts.

Key account Manager

- Achieve targets of revenue & profitability individually and as part of a team
- Business Forecasting and Planning
-Acquiring new clients,Customer Relationship and Account Management
- Presentations - Negotiation - Closure, order-processing,updating customer on order execution, collection and post sales activities
-Taking care of BFSI (Banking Financial Service & Insurance) vertical.
-SBI,RBI,CANARA BANK are major accounts handledby me in this region.
Was honoured with customer satisfaction letter from SBI.

Murugappa Group

Project title     : Segmentation and targeting of Nutraceuticals Products (EID Parry) 
SUMMARY
The company is looking to expand its product line in nutraceuticals segment and required to understand the market potentiality of its future product. A detailed survey was conducted with retailers across Chennai to learn which segment of products yields highest sales. In addition, a detailed study on competitor's products in different segments was also carried out to learn consumer and Doctor's prescription's choice for positioning the products.

INTERNSHIP-Marketing research analyst

ACDA PLACEMENT SERVICES

Responsible for Full Life Cycle Recruitment and Interviewing of candidates to identify qualified candidates based on skills, knowledge, education, experience, etc.
Responsible for negotiating job offers, including salary, benefits, etc.
Responsible for identifying recruitment sources and maintaining contact with eligible candidates throughout the recruitment process
Managed Client relationships involving placement meetings, coordinating discussions about new projects with HR'S of different firms.
Prepared proposals and project estimates for acquiring new clients involving cost estimation for new projects.

Profile: Recruiter

I'm a customer experience trained professional and my aim is to continuously gain and implement my business acumen and professional skills, so as to qualify as an efficient management professional.

taplio

The Battle

Chris Crosby

Hari prasath

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?