VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

HMC3

Design, install, configure, customize, integrate, and support Contact Center infrastructure.

Senior Contact Center Engineer (Technical Lead)

American Customer Care

Interaction Systems Manager

TMP Direct Altruist Group Co.

Associate Vice President, IT Services

TMP Direct

•	Compile monthly dashboards recapping staff productivity and department profitability
•	Engage in core management meetings evaluating progress and direction of the organization
•	Plan and coordinate maintenance and upgrades of various systems
•	Led $100K, 5-month upgrade of Genesys PureConnect 2018 R3 P5 for 125 call center agents
•	Implemented new interfaces improving call center agent productivity by 20% enabling  more options for remote and work from home
•	Developed 6 daily Contact Center KPI management reports used to improve agent utilization and 
        fulfill service level agreements

Director, IT Services

TMP Direct, an IDL Co.

•	Presented at ‘14, ‘15, & ’17 2800-member Genesys Global Conference
•	Board of Directors for ‘Genesys Users Group for Customers’
•	Managed unified communications infrastructure for 125-agent call center handling 2-million customer interactions yearly
•	Negotiated $100K vendor support contract for Genesys PureConnect Customer Interaction Center
•	Oversaw $80K annual spend on software, telecommunications, and hardware
•	Prepared & presented dashboard metrics for monthly Executive Meetings

IT Manager, Customer Care

•	Led $225K, 7-member task force team during 15-month project to select new unified communication solution
•	Evaluated 9 different communication platforms, with 5 strategic assessments resulting in selection of Genesys PureConnect
•	Increased agent productivity by 20% or more compared to legacy proprietary hardware solution
•	Completed $110 thousand, 9-month 2.2 to 3.0 PureConnect Upgrade, with a single night cutover with zero downtime, replacing 207 trunks on 9 voice circuits across 4 carriers
•	Led $75K, 4-month 2.0 to 2.2 PureConnect upgrade
•	Implemented Skills Based Routing and blended multi-media for Call Center Agents
•	Delivered $350K, 6-month call center expansion from 50 to 125 seats
•	Developed customer satisfaction solution saving $25K in additional licensing fees
•	Developed creative, cost effective  power and telecommunications disaster recovery  processes, outside of industry norms

Sr. Systems Analyst

TMP Worldwide

•	Managed 2500 toll free & DID numbers
•	Administered Siemens Hicom 300, Rolm 9751-9006i for 80 seat BPO call center
•	Pick OS coding, development, database creation, reporting, & application development
•	Anticipate and plan accordingly for unknowns of various projects supporting the pre-sales and customer service activities of 70+ national clients

Systems Analyst

Market Support International, Inc.

Manage multiple projects simultaneously
Propose & implement  solutions to meet clients objectives

Programmer Analyst

Intelligent Charting Inc

Determine clients needs, translate to map specifications and co-ordinate production of final project
Manage large client base from presentation to final product delivery

Production Programmer

My entire career has revolved around improving customer service, and I’ve learned earning customer trust requires honesty above all else, followed by accountability for both successes and failures equally. Being responsive to the needs of customers has also taught me strong crisis and resource management skills.

I’m excited by the rapidly evolving technologies creating integrated CRM and communications platforms. I’m thrilled to help create these holistic next generation platforms.

Connect with me if you share my passion for learning, growth, and next generation customer service.

·   IT Strategy
·   Project Management
·   Customer Interaction Management
·   Management Reporting
·   Technical Support & Analysis
·   Operations Management
·   IT Policies & Systems
·   Business Requirement Analysis

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Chris Crosby

Peter Schroeder

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