VenturesCX

VenturesCX is a dynamic portfolio of integrated companies focused on Applied AI, Customer Experience, and Regenerative Climate Solutions. We create companies that share a vision for the future and operate with a set of core values that drive global change.

Our current portfolio includes EndeavorCX, InflectionCX, ActivateCX, ClimateCX, and Crosby Labs, each integral to our group's cohesive strategy for innovation and market leadership.

We're hands-on with every venture, ensuring our suite of companies not only innovates but does so in scalable, synergistic, and sustainable ways.

Founder & Managing Director

EndeavorCX

At EndeavorCX, we’re on a mission to Create the New Possible using machine learning-powered products that define new market categories for artificial intelligence and customer experience. We thrive in solving complex, data-driven problems.

Our CX + AI platform transforms customer experiences and improves agent performance using machine learning across both voice and digital engagement channels to augment and automate human work, leading to unprecedented breakthroughs in efficiencies and engagement.

EndeavorCX is trusted by some of the world’s most innovative organizations. Backed by VenturesCX, we are headquartered in Chicago with a globally distributed team.

Founder & CEO

Inflection CX

InflectionCX provides Contact Center Outsourcing and Staffing services to premier companies and organizations. We leverage the latest in digital and AI technologies coupled with our remote workforce to deliver the world's most amazing customer experiences.

Xaqt

Xaqt is now EndeavorCX, a VenturesCX company.

Xaqt is a technology company based in Chicago that specializes in developing smart city solutions and urban analytics platforms. They aim to help cities leverage data and technology to improve efficiency, sustainability, and citizen services.

Inflection Point Global

—Acquired by Experian—

I founded IPG in 2011 during a period of rapid transition in the big data and social media markets and built it into the world's largest provider of social network privacy and security management products. Leading identity protection companies and service providers used the Identity:One platform to power digital identity and protection services for their customers.

As Founder and Managing Director, I built the core team and was responsible for corporate strategy, product, engineering, and business development initiatives. I led the company through its successful acquisition by a top three credit bureau and consumer data services company.

Cisco

Led the post acquisition integration of Latigent products, customers, partners, business operations and employees into Cisco’s Customer Contact Business Unit. As the resident entrepreneur and industry expert, I created a team dedicated to analyzing emerging trends and market transitions. Drove the evolution of product strategies, business development and go-to-market plans that resulted in year over year growth and market share gains.

Global Go-to-Market

Latigent, LLC

—Acquired by Cisco Systems—

Latigent was an international provider of Business Intelligence, Performance Management, Reporting and Analytics software to contact centers.

CVS Health

Originally hired by Caremark to drive innovation in customer interaction strategies, refresh technology approaches, and optimize Customer Care resource utilization. 

Upon Caremark’s acquisition of Advance PCS, was selected to lead all Customer Care related technology efforts, as well as create the combined Resource Planning department for this $26 Billion, Fortune 100 Company.

Director Resource Planning, Call Center M&A Integration

Protocol Marketing

Director Call Center Technology

Faneuil Inc

Director Of Operations

Chris Crosby is the Founder and CEO of VenturesCX - a global, growth investor and asset operator headquartered in Chicago. VenturesCX comprises vertically and horizontally integrated companies whose collective mission is to Create the New Possible.

Chris Crosby

Sprinklr

Works on Product, Pre-Sales, Solution Architecture, Consulting, Integrations, Business Value and Transformation

Senior Director of Product Management

Works on Product, Pre-Sales, Solution Architecture, Consulting, Integrations

Director of Product Management

Associate Director - Product Management 

Wells Fargo

Assistant Vice President - CX Product

Tata Consultancy Services

Product Manager & Solutioning, working for US East Banking Client on Genesys & Cloud Technologies
Conversational AI and Voice BOTs integration with multiple contact center components, Google Dialog flow, Amazon Lex, Contact Centre and Collaboration Product Management & Project Management, Demo, Pre-sales, solution consultantation, Genesys, Amazon Connect, Salesforce service cloud

Product Manager - Contact Center

Worked on Genesys PureEngage, PureCloud, Amazon Connect, Five9 for Banking and Insurance client

Contact Center - Product Specialist (Customer Engineering Lead)

JPMorgan Chase & Co.

Engineering / Banking / Contact Centers / Process Improvement / Products

Software Product / Engineering

Worked on Genesys Suite, Inbound Routing,IVR, GVP, VHT, eServices,Genesys Reporting, Infomart, IRD, Unix, Linux, Unix Shell Scripting, F5, Genesys Network Integration, Multi Tenant Routing, Java Technologies, Aspect SMS Suite, Predictive dialer, Avaya,Cisco CUCM,PGs,ICM, Handling ACD/ICM issues,Call Routing,Softphone,Issues,Implementations, patching, NICE Call Recording

Analyst - CX Product

Worked on Genesys Suite, Avaya, NICE Call Recording, Cisco Technologies, Data Network, CTI, IVR, Routing, Apps

Technical Associate

CXM | Product Management | Voice | Omnichannel |Contact Center and Unified Comms | Telco | CPaaS | CCaaS| VoIP | Video | Genesys | Amazon Connect | Five9 | AWS | MS Teams | Conversational AI | Voice Bots | Web3 | Crypto

Senior Director of Product Management and Solution Consultation with extensive experience in SaaS, Fintech, Banking, and Telecom sectors. I specialize in CPaaS, CCaaS solutions, Conversational AI, Analytics, WFM, Agentic AI, and Co-Pilot Solutions, driving innovation in customer experience through advanced telephony, AI-driven communications, and cloud infrastructure. My expertise encompasses Sprinklr, Genesys, Amazon Connect Twilio, Five9, MS Teams, and workforce solutions for inbound and outbound communications.

I spearhead innovations aimed at enhancing user experience and driving product usability. I strategically develop roadmaps that align with business objectives, utilizing competitive analysis and insights from analytics to inform decision-making. My expertise in designing MVPs and executing go-to-market strategies ensures that our solutions not only meet customer needs but also drive sustainable growth. I prioritize people management, fostering a culture of collaboration and empowerment within my teams.With a strong foundation in Agile/Scrum methodologies, user research, and wireframing, I create scalable, secure communication infrastructures that significantly enhance customer engagement and operational efficiency.

With a strong focus on enhancing customer experiences, I leverage my in-depth knowledge of SIP trunking, WebRTC, and secure connectivity to design and implement tailored solutions for global enterprises. I ensure seamless integration of telephony systems using secure connectivity methods, including IPsec tunnels, AWS Direct Connect, GCP & Azure Express Route, and encrypted protocols like TLS.

A proven collaborator, I work closely with sales, pre-sales, and technical teams to respond to RFPs/RFIs and provide comprehensive technical support throughout the sales cycle. My focus on integrating AI-powered voice bots, agent assist, transcription, and predictive analytics ensures that my solutions meet the digital era's unique demands and drive transformative outcomes in customer service and engagement.

taplio

The Battle

Chris Crosby

Venkata Maniteja Alapati

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